Communication Genetics

30/03/2017

Excavating excellence: ECM refined published by Brainstorm, ICT Insight - p.5 - 1 Apr

17/03/2017

Email and data movement have become a prevalent media for business communications, and their popularity continues to grow. Every day, sensitive information is shared with business partners and customers via email and other transfer methods.

Although email is critical to the rapid pace of business today, the general lack of message security is a source of concern, both for regulators and business executives. Regulations such as Sarbanes-Oxley and HIPAAQ require that email messages containing sensitive or confidential data must be handled securely. Additionally, executive correspondence and exchanges concerning personnel, legal and other confidential matters must be protected from unauthorized viewing. Read more: http://www.communicationgenetics.com/solutions/protecting-data-in-motion/

16/03/2017

COMPLETE CUSTOMER COMMUNICATION

Your relationship with your customers is only as strong as the last interaction you had with them. Maybe it was face to face – the ideal opportunity to do business. But maybe it was an invoice delivered through the mail or over the Internet – different situation, same opportunity.

Read more: http://www.communicationgenetics.com/solutions/customer-communication/

14/02/2017

Excavating excellence: ECM refined

Like politics and the economy, enterprise content management (ECM) solutions saw some interesting changes in 2016. Gartner updated its description of ECM, changing the meaning to one which more accurately defines the technology and its applications within the organisation, as well as its inclusion criteria. Then, MarketsandMarkets released a report on the size of the ECM market and the figures were more than a little impressive – a growth rate from $US28 billion in 2016 to an anticipated $US66 billion by 2021.

Read more: http://www.itweb.co.za/index.php?option=com_content&view=article&id=159376:Excavating-excellence-ECM-refined

Like politics and the economy, enterprise content management (ECM) solutions saw some interesting changes in 2016. Gartner updated its description of..

07/02/2017

Omni-channel is the only way to.communicate in business, read more in Brainstorm, ICT Insight - 1 Feb 2017

14/11/2016

Why omni-channel is the only way to communicate in business

Omni-channel communication makes sense because it offers many more ways to engage the customer and it promotes interaction, says Fred Steinberg, MD of Communication Genetics.

ICT has progressed to a point where it makes no sense for businesses to use single or one-dimensional channels. Today, the advent of social networks, social media and other interactive platforms means any sized business in any sector or industry can extend its reach to a wide audience immediately. Omni-channel communication has become the order of the day.

Omni-channel communication involves the use of several platforms, often simultaneously, including print, e-mail, social, SMS and MMS.

Read more: http://www.itweb.co.za/index.php?option=com_content&view=article&id=157508&O=E&E=3-243525

Fred Steinberg, Managing Director of Communication Genetics. ICT has progressed to a point where it makes no sense for businesses to use single or on..

31/10/2016

Communication Genetics, Appian champion enhanced iBPM

03/10/2016

Omni-channel communication: new generation customer experience published in Brainstorm, ICT Insight - p.28 - 1 Oct

14/09/2016

Communication Genetics featuring on ITweb

Fred Steinberg, Managing Director of Communication Genetics. The world of digital communication has forced businesses to rethink their approach to cu..

14/09/2016

Communication Genetics, Appian echo value of enhanced iBPM

Communication Genetics has partnered with business process management (BPM) specialist, Appian, to enhance the value of next-generation data processing technology.

Read more: http://www.itweb.co.za/index.php?option=com_content&view=article&id=155822&O=E&E=3-243525

24/08/2016

Omni-channel communication - a new generation customer experience

The world of digital communication has forced businesses to rethink their approach to customer interaction and service. Today, communication drives the customer experience and this is the core around which Communication Genetics operates.

Read more: http://www.communicationgenetics.com/recent-news/omni-channel-communication-a-new-generation-customer-experience/

29/07/2016

Communication Genetics's alliance with Appian ensures that clients are exposed to the very best in BPM.