MPESA Customer Care

MPESA Customer Care Telecommunications Companyโœ…
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๐‘๐ž๐ฆ๐š๐ซ๐ค๐ฌ ๐›๐ฒ ๐จ๐ฎ๐ซ ๐‚๐„๐Ž ๐ƒ๐ซ ๐๐ž๐ญ๐ž๐ซ ๐๐๐ž๐ ๐ฐ๐š ๐จ๐ง ๐’๐š๐Ÿ๐š๐ซ๐ข๐œ๐จ๐ฆ'๐ฌ ๐๐ซ๐š๐ง๐ ๐š๐ง๐ ๐๐ฎ๐ซ๐ฉ๐จ๐ฌ๐ž #๐’๐š๐Ÿ๐š๐ซ๐ข๐œ๐จ๐ฆ๐…๐˜๐‘๐ž๐ฌ๐ฎ๐ฅ๐ญ๐ฌ The past year marked significan...
13/05/2025

๐‘๐ž๐ฆ๐š๐ซ๐ค๐ฌ ๐›๐ฒ ๐จ๐ฎ๐ซ ๐‚๐„๐Ž ๐ƒ๐ซ ๐๐ž๐ญ๐ž๐ซ ๐๐๐ž๐ ๐ฐ๐š ๐จ๐ง ๐’๐š๐Ÿ๐š๐ซ๐ข๐œ๐จ๐ฆ'๐ฌ ๐๐ซ๐š๐ง๐ ๐š๐ง๐ ๐๐ฎ๐ซ๐ฉ๐จ๐ฌ๐ž #๐’๐š๐Ÿ๐š๐ซ๐ข๐œ๐จ๐ฆ๐…๐˜๐‘๐ž๐ฌ๐ฎ๐ฅ๐ญ๐ฌ

The past year marked significant milestones in Safaricomโ€™s journey.
We celebrated 24 years of serving our customers and communities, initiating a yearlong countdown to our silver jubilee, later in October this year.

In March, M-PESA turned 18, solidifying its role in financial inclusion and economic empowerment, while the M-PESA Foundation marked 15 years of transforming lives.
Since its inception, M-PESA has contributed greatly towards financial inclusion from about 19% in 2006 to 85% in 2024.

These achievements reflect our commitment to innovation and societal progress, proof that purpose-driven solutions create lasting change.
From empowering micro, small and medium enterprises with Pochi la Biashara, to helping farmers access credit and fertilizer subsidies, M-PESA has transformed lives.
Weโ€™re proud but remain focused on the future.

Got moves? Learn new dance moves and own the dance floor with our Safaricom YouTube bundles. Dial *544*22 # and
09/05/2025

Got moves? Learn new dance moves and own the dance floor with our Safaricom YouTube bundles. Dial *544*22 # and

Tunataka kukuletea Home Fibre support kwako.๐Ÿ’ช๐ŸปHaving internet issues, or know neighbours who need upgrades or installati...
15/04/2025

Tunataka kukuletea Home Fibre support kwako.๐Ÿ’ช๐Ÿป

Having internet issues, or know neighbours who need upgrades or installations?๐Ÿ‘€

Tell us the name of your estate โ€“ we just might show up next. ๐Ÿ 

Drop your location in the comments. Weโ€™re here to help. ๐Ÿ’š

Over the years, M-PESA has set new standards for secure and seamless mobile finance. It began with โ€œHakikisha,โ€ introduc...
28/03/2025

Over the years, M-PESA has set new standards for secure and seamless mobile finance. It began with โ€œHakikisha,โ€ introducing realโ€‘time verification to ensure every transaction is safe. Then came the Reversal feature, letting users quickly correct mistakes and reverse unintended transfers for unparalleled peace of mind.

Today, the M-PESA Super App brings all financial services and everyday utilities into one unified digital hub, empowering consumers to pay bills, transfer money, and access a wide range of services with ease.

Change is the only constant, and M-PESA has been right there with it! From the USSD Menu to todayโ€™s sleek M-PESA app, we...
28/03/2025

Change is the only constant, and M-PESA has been right there with it! From the USSD Menu to todayโ€™s sleek M-PESA app, weโ€™ve come a long way together. You can now pay for everything from groceries to global transfers, book flights, or that ride to shagz, you can insure your phone, get medical insurance, manage your savings, shop, and even invest, all from the palm of your hand. What's been your favorite upgrade so far? โ€‹

Customer Notice.
22/03/2025

Customer Notice.

Cheki wasee, before utoke kejani, make sure umedownload M-PESA App kwa simu yako ๐Ÿ“ฒ na umeshachukua birthday bundle ya mb...
22/03/2025

Cheki wasee, before utoke kejani, make sure umedownload M-PESA App kwa simu yako ๐Ÿ“ฒ na umeshachukua birthday bundle ya mbao, umevaa drip kali kushinda wasee wote ๐Ÿ‘•.

Najua mmeiva kujua Kanairo. Entry ni kupitia Green Park via Haile Selassie Avenue, security iko tight na makarau wako rada yako.

Venue ni Uhuru Park, sherehe inaanza 2PM hadi late, so kam na mbogi tujiwachilie. Mambo itakua lualala.๐ŸŽ‰๐Ÿ”ฅ

Come through tujinice pale 18 & Over sherehe. Kuingia ni 20bob birthday bundle on your M-Pesa App or dial *544*18 #
21/03/2025

Come through tujinice pale 18 & Over sherehe. Kuingia ni 20bob birthday bundle on your M-Pesa App or dial *544*18 #

Remember your first M-PESA transaction? Some of us joined M-PESA with 'mulika mwizis', and some of us came in with smart...
19/03/2025

Remember your first M-PESA transaction? Some of us joined M-PESA with 'mulika mwizis', and some of us came in with smartphones.

But no matter how you started, M-PESA has been right there with you; innovating, evolving, and powering your hustle for 18 years!

Are you team OG or team newbie? Tell us below!

Tumetoka mbali, na tunaendelea kunawiri pamoja.The evolution of money transfers kutoka enzi za kutuma pesa kwa bahasha, ...
12/03/2025

Tumetoka mbali, na tunaendelea kunawiri pamoja.

The evolution of money transfers kutoka enzi za kutuma pesa kwa bahasha, to instant, secure transfers at the tap of a button, tells a story of relentless innovation. M-PESA has been a tech-powered engine driving financial progress, transforming how businesses operate, families connect, and communities thrive.

What's the one thing you're looking forward to in the next 18 years of M-PESA?

Our queens absolutely lit up the HSBC Challenger Series with FOUR jaw-dropping victories:From breathtaking tries to unst...
06/03/2025

Our queens absolutely lit up the HSBC Challenger Series with FOUR jaw-dropping victories:

From breathtaking tries to unstoppable teamwork, the Kenya Lionesses showed the world what Kenyan pride is all about. And guess what? M-PESA was right there with themโ€”powering every try, every roar, and every unforgettable moment on their journey to greatness.

As they soared on the global stage, M-PESA stood strong as their sponsor, ensuring the support behind the scenes matched the passion on the field. Because when it comes to making moments happen, weโ€™re ,

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