Data Direct Group

Data Direct Group Enabling Digital Connections to people, performance and opportunities. Data Direct specializes in providing end to end solutions across businesses.

Our Loyalty, Direct and Integrated Marketing and Digital One‐to‐one Marketing programs engage consumers at multiple stages to meet the client’s requirements for acquisition and retention. They work across all relevant touch points through media and other channels of communication that are designed to allow recognition of the constantly changing dynamics of the marketplace. Each program is carefull

y designed and customized to meet client’s short, medium and long term objectives. Data Direct is a full service agency providing Business Solutions, Information Management Systems, Call Center services, Strategic Solutions, Analytics Tools & Solutions, Customized Loyalty Programs & Engine Integration, and SMS & Email Gateway Integration. The Contact Center facility is centrally located in Dubai, Saudi Arabia & Oman with 100 workstations having robust technology platform including auto dialer, voice recording and customized reporting / application development. It provides Inbound and Outbound facility 24/7 with multi language dedicated resources. Our Information Management Solutions facilitate control over the planning, structure and organization, processing, evaluating and reporting of information activities in order to meet client objectives and to enable corporate functions in the delivery of information. It encompasses the entire scope of operations from Records Management, Document Imaging and Enterprise Software Solutions to Outsourcing Services.

10/04/2026

Celebrating 24 years of Data Direct Group.

This milestone is a reflection of the people who stood with us through every chapter. Our employees who bring dedication to their roles, our business heads who help shape our direction, and our clients who have trusted us with long-term partnerships.

Over the years, we have seen growth, change and new opportunities. We have also faced moments that required resilience and unity. Through it all, your support has remained constant. It is because of this shared effort that we have expanded into new markets and continued strengthening our presence.

We are thankful for the trust, the relationships and the journey we continue to build together.

24 years later, this story is still being written by all of you.

Data Direct Group is pleased to announce the appointment of Piety Gonsalves as our new Group CEO.Piety brings over 30 ye...
03/04/2026

Data Direct Group is pleased to announce the appointment of Piety Gonsalves as our new Group CEO.

Piety brings over 30 years of excellence in the customer experience and outsourcing industry, with a proven track record of building and scaling regional operations. Having previously served as CEO of Teleperformance for 14 years, where he played a key role in growing the business into a leading customer experience and digitally driven organization.

As we enter our next phase, Data Direct Group is committed to evolving alongside the rapidly changing CX landscape. Our focus remains on digital transformation, AI-led solutions, and delivering the agile, innovative service models our clients demand.

With Piety’s leadership, we aim to accelerate our growth ambitions and strengthen our digital capabilities while continuing to deliver exceptional value to our clients.

Creating meaningful employment opportunities for national talent remains a key priority and is an area Piety is deeply passionate about and has consistently championed throughout his career.

We welcome Piety to the Data Direct Group family and look forward to the journey ahead.

Eid Mubarak from Data Direct Group.May this special occasion bring happiness, prosperity, and cherished times with loved...
19/03/2026

Eid Mubarak from Data Direct Group.

May this special occasion bring happiness, prosperity, and cherished times with loved ones.

Customer expectations are evolving and so should your CX strategy. Top CX experts predict that proactive service will be...
17/03/2026

Customer expectations are evolving and so should your CX strategy. Top CX experts predict that proactive service will be the next competitive advantage, not just faster response times. - Forbes

This means anticipating needs, reducing effort across journeys, and orchestrating experiences, rather than waiting for issues to emerge. It’s a paradigm shift from reactive support to predictive engagement.

Leaders get ahead when they embed real-time insights and automate where it matters most, without sacrificing human empathy.

Want a CX roadmap backed by trends? Connect with our strategists today.

Honoring the women who listen with intent, care with purpose, and solve with brilliance. At Data Direct, we know that tr...
08/03/2026

Honoring the women who listen with intent, care with purpose, and solve with brilliance.

At Data Direct, we know that true service begins with listening. Today, we celebrate the women on our team who bring an unmatched level of care and intuition to everything they do.

You are the problem-solvers, the calm voices, and the dedication that drives our success.

Happy Women’s Day to the women who make every connection count.

[Data Direct, Women’s Day 2026, Customer Experience, Professional Excellence, Problem Solvers, UAE Business Services., women in tech]

Your business deserves more than “band-aid” tech. At Data Direct Group, we engineer intelligent automation solutions tha...
06/03/2026

Your business deserves more than “band-aid” tech. At Data Direct Group, we engineer intelligent automation solutions that scale, from AI chatbots and agentic workflows to voice & video bots that deliver 24/7 service excellence.
datadirect.ae

Whether you’re optimizing contact center load, enhancing digital engagement, or integrating data platforms, our tech stack is designed for measurable ROI and seamless CX & IT operations.

Contact us for tailored solutions!

In moments that test stability, true leadership becomes even more visible 🇦🇪The UAE continues to demonstrate calm, struc...
02/03/2026

In moments that test stability, true leadership becomes even more visible 🇦🇪

The UAE continues to demonstrate calm, structured decision-making and a clear commitment to the safety and wellbeing of its people. That consistency builds confidence across communities and businesses alike.

Deep appreciation to the authorities and institutions working diligently behind the scenes to safeguard this nation with responsibility and foresight.

As leaders, we draw reassurance from systems built on preparedness and unity.

Data Direct Group are proud to be in a country defined by resilience trust, and steady governance.

Data Direct Group wishes you all Ramadan Mubarak. May this month bring reflection, unity, and steady progress.
17/02/2026

Data Direct Group wishes you all Ramadan Mubarak.
May this month bring reflection, unity, and steady progress.

AI is no longer experimental, it’s mainstream. Deloitte’s 2025 consumer trends reveal 58% of users in UAE & KSA have use...
16/02/2026

AI is no longer experimental, it’s mainstream. Deloitte’s 2025 consumer trends reveal 58% of users in UAE & KSA have used Generative AI tools and 73% have purchased through social platforms.
Deloitte

This means every business must rethink digital engagement, blending AI-driven personalization with social commerce readiness to capture both discovery and conversion. Brands that adapt will not just survive, they’ll lead.

Talk to our digital enablement team to integrate AI and social commerce into your growth strategy.

This Valentine’s Day, we celebrate meaningful interactions, stronger relationships, and the power of human connection in...
14/02/2026

This Valentine’s Day, we celebrate meaningful interactions, stronger relationships, and the power of human connection in every touchpoint.

Happy Valentine’s Day!

[customer experience, CX strategy, customer engagement, data-driven solutions, contact center solutions, customer loyalty, customer satisfaction, digital transformation]

IMMEDIATE HIRING: TELESALES AGENTAre you a multilingual sales professional looking for a new opportunity? We are immedia...
03/02/2026

IMMEDIATE HIRING: TELESALES AGENT

Are you a multilingual sales professional looking for a new opportunity? We are immediately hiring a Telesales Agent for a reputed client in the financial sector.
Sponsored visa holders only (Spouse/Student/Parents/Golden Visa)

REQUIREMENTS:
• With or without experience in the UAE.
• Should be fluent in English, Hindi and Malayalam
(both written and spoken).
• Proficiency in English language.
• Excellent communication and interpersonal skills.
• Strong problem-solving and communication skills.
• Should be able to work in flexible working hours.
• Proven track record of sales and negotiation.
• Familiarity with banking and financial products.
• Strong customer service orientation.
• Immediate joiners.

MONTHLY SALARY RANGE:
• AED 3,000 to AED 4,000 depending on experience + incentives

JOB LOCATION: Ajman - UAE

INTERVIEW LOCATION:
• Data direct Group, 2nd Floor Black Square Building,
Near Hotel Ramada, Sheikh Khalifa Road, Ajman.

DATE & TIME:
• 9th February 2026, (Monday) | 9:00 am - 3:00 pm

Note: Must carry a hard copy of your resume / CV.

Everyone’s talking about AI in customer experience but the real shift in 2026 isn’t about having AI, it’s about what out...
03/02/2026

Everyone’s talking about AI in customer experience but the real shift in 2026 isn’t about having AI, it’s about what outcomes it delivers. According to industry leaders, enterprises are moving past “what tool should we buy?” to “what measurable business impact are we driving?” Actionable AI strategies improve both agent efficiency and customer satisfaction, not just tick boxes.

At Data Direct Group, we align technology adoption with strategic outcomes, measurable impact, not superficial upgrades. Let’s talk about CX that actually transforms your business.

DM us to benchmark your current CX maturity and define outcome-driven KPIs for 2026.

Address

Office 306, Makeen Building, Al Garhoud
Dubai
502082

Opening Hours

Monday 09:00 - 18:00
Tuesday 09:00 - 18:00
Wednesday 09:00 - 18:00
Thursday 09:00 - 18:00
Sunday 09:00 - 18:00

Telephone

+97142743000

Website

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