Data Direct Group

Data Direct Group Enabling Digital Connections to people, performance and opportunities. Data Direct specializes in providing end to end solutions across businesses.

Our Loyalty, Direct and Integrated Marketing and Digital One‐to‐one Marketing programs engage consumers at multiple stages to meet the client’s requirements for acquisition and retention. They work across all relevant touch points through media and other channels of communication that are designed to allow recognition of the constantly changing dynamics of the marketplace. Each program is carefull

y designed and customized to meet client’s short, medium and long term objectives. Data Direct is a full service agency providing Business Solutions, Information Management Systems, Call Center services, Strategic Solutions, Analytics Tools & Solutions, Customized Loyalty Programs & Engine Integration, and SMS & Email Gateway Integration. The Contact Center facility is centrally located in Dubai, Saudi Arabia & Oman with 100 workstations having robust technology platform including auto dialer, voice recording and customized reporting / application development. It provides Inbound and Outbound facility 24/7 with multi language dedicated resources. Our Information Management Solutions facilitate control over the planning, structure and organization, processing, evaluating and reporting of information activities in order to meet client objectives and to enable corporate functions in the delivery of information. It encompasses the entire scope of operations from Records Management, Document Imaging and Enterprise Software Solutions to Outsourcing Services.

Today marks a significant milestone for Data Direct Group.We are proud to introduce DARE to Transform, our proprietary d...
04/05/2026

Today marks a significant milestone for Data Direct Group.

We are proud to introduce DARE to Transform, our proprietary digital transformation framework, designed to help us stay ahead of a rapidly evolving market while delivering measurable, lasting value for our clients.

DARE is built on four interconnected pillars:

D — Digital Enablement
Deploying AI, automation, and intelligent technologies to drive faster, smarter, and more scalable operations across every engagement.

A — Analytics Intelligence
Turning data into real-time, actionable insights that power better decisions, for our clients and our teams.

R — Reimagined Processes
Redefining how work gets done through leaner workflows, optimized cost structures, and enhanced productivity.

E — Experience Transformation
Elevating every interaction by combining human empathy with digital precision.

The market is moving fast. Governments and enterprises worldwide are accelerating their adoption of AI and automation, with some aiming for up to 50% autonomous service delivery within the next two years.

DARE is how we help bridge that future, responsibly, strategically, and at scale.

Powered by the strength of our people and a robust partner ecosystem, this framework goes beyond transformation as an initiative.

DARE is a mindset. A commitment to a culture of continuous improvement, for our clients, our teams, and the communities we serve.

A proud new chapter begins in Fujairah.Today, Data Direct Group officially launched our new facility in Fujairah, markin...
21/04/2026

A proud new chapter begins in Fujairah.

Today, Data Direct Group officially launched our new facility in Fujairah, marking an important milestone in our continued growth across the UAE.

This launch represents more than expansion. It reflects our long-term commitment to creating meaningful and sustainable career opportunities for Emirati talent, while supporting the nation’s vision of developing future-ready capabilities.

We are proud to support Wio Bank, one of the UAE’s leading digital banks from this new facility.

With a growing footprint across Abu Dhabi, Dubai, Al Ain, Fujairah, and Ajman, we continue to invest not only in infrastructure, but in people.

A significant step forward, and only the beginning.

10/04/2026

Celebrating 24 years of Data Direct Group.

This milestone is a reflection of the people who stood with us through every chapter. Our employees who bring dedication to their roles, our business heads who help shape our direction, and our clients who have trusted us with long-term partnerships.

Over the years, we have seen growth, change and new opportunities. We have also faced moments that required resilience and unity. Through it all, your support has remained constant. It is because of this shared effort that we have expanded into new markets and continued strengthening our presence.

We are thankful for the trust, the relationships and the journey we continue to build together.

24 years later, this story is still being written by all of you.

Data Direct Group is pleased to announce the appointment of Piety Gonsalves as our new Group CEO.Piety brings over 30 ye...
03/04/2026

Data Direct Group is pleased to announce the appointment of Piety Gonsalves as our new Group CEO.

Piety brings over 30 years of excellence in the customer experience and outsourcing industry, with a proven track record of building and scaling regional operations. Having previously served as CEO of Teleperformance for 14 years, where he played a key role in growing the business into a leading customer experience and digitally driven organization.

As we enter our next phase, Data Direct Group is committed to evolving alongside the rapidly changing CX landscape. Our focus remains on digital transformation, AI-led solutions, and delivering the agile, innovative service models our clients demand.

With Piety’s leadership, we aim to accelerate our growth ambitions and strengthen our digital capabilities while continuing to deliver exceptional value to our clients.

Creating meaningful employment opportunities for national talent remains a key priority and is an area Piety is deeply passionate about and has consistently championed throughout his career.

We welcome Piety to the Data Direct Group family and look forward to the journey ahead.

Eid Mubarak from Data Direct Group.May this special occasion bring happiness, prosperity, and cherished times with loved...
19/03/2026

Eid Mubarak from Data Direct Group.

May this special occasion bring happiness, prosperity, and cherished times with loved ones.

Customer expectations are evolving and so should your CX strategy. Top CX experts predict that proactive service will be...
17/03/2026

Customer expectations are evolving and so should your CX strategy. Top CX experts predict that proactive service will be the next competitive advantage, not just faster response times. - Forbes

This means anticipating needs, reducing effort across journeys, and orchestrating experiences, rather than waiting for issues to emerge. It’s a paradigm shift from reactive support to predictive engagement.

Leaders get ahead when they embed real-time insights and automate where it matters most, without sacrificing human empathy.

Want a CX roadmap backed by trends? Connect with our strategists today.

Honoring the women who listen with intent, care with purpose, and solve with brilliance. At Data Direct, we know that tr...
08/03/2026

Honoring the women who listen with intent, care with purpose, and solve with brilliance.

At Data Direct, we know that true service begins with listening. Today, we celebrate the women on our team who bring an unmatched level of care and intuition to everything they do.

You are the problem-solvers, the calm voices, and the dedication that drives our success.

Happy Women’s Day to the women who make every connection count.

[Data Direct, Women’s Day 2026, Customer Experience, Professional Excellence, Problem Solvers, UAE Business Services., women in tech]

Your business deserves more than “band-aid” tech. At Data Direct Group, we engineer intelligent automation solutions tha...
06/03/2026

Your business deserves more than “band-aid” tech. At Data Direct Group, we engineer intelligent automation solutions that scale, from AI chatbots and agentic workflows to voice & video bots that deliver 24/7 service excellence.
datadirect.ae

Whether you’re optimizing contact center load, enhancing digital engagement, or integrating data platforms, our tech stack is designed for measurable ROI and seamless CX & IT operations.

Contact us for tailored solutions!

In moments that test stability, true leadership becomes even more visible 🇦🇪The UAE continues to demonstrate calm, struc...
02/03/2026

In moments that test stability, true leadership becomes even more visible 🇦🇪

The UAE continues to demonstrate calm, structured decision-making and a clear commitment to the safety and wellbeing of its people. That consistency builds confidence across communities and businesses alike.

Deep appreciation to the authorities and institutions working diligently behind the scenes to safeguard this nation with responsibility and foresight.

As leaders, we draw reassurance from systems built on preparedness and unity.

Data Direct Group are proud to be in a country defined by resilience trust, and steady governance.

Data Direct Group wishes you all Ramadan Mubarak. May this month bring reflection, unity, and steady progress.
17/02/2026

Data Direct Group wishes you all Ramadan Mubarak.
May this month bring reflection, unity, and steady progress.

Address

Office 306, Makeen Building, Al Garhoud
Dubai
502082

Opening Hours

Monday 09:00 - 18:00
Tuesday 09:00 - 18:00
Wednesday 09:00 - 18:00
Thursday 09:00 - 18:00
Sunday 09:00 - 18:00

Telephone

+97142743000

Website

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