07/03/2024
IT Support Specialist-LEVEL1 (Saudi client)
Key Responsibilities:
Technical Support:
Provide first-line technical support to end-users, including staff and guests, ensuring prompt resolution of IT issues.
Troubleshoot hardware, software, and network problems, diagnosing and resolving technical issues efficiently.
Install, configure, and maintain hardware and software systems, including POS (Point of Sale) systems, reservation systems, and property management systems (PMS).
Conduct regular system checks and maintenance to ensure optimal performance and security.
User Training and Documentation:
Develop and conduct training sessions for staff on the use of IT systems and applications.
Create and maintain documentation, manuals, and user guides for IT processes and procedures.
Assist in onboarding new employees by providing IT orientation and training.
System Integration and Upgrades:
Collaborate with vendors and internal stakeholders to integrate new technologies and systems into existing infrastructure.
Assist in planning and executing IT projects, including system upgrades and migrations.
Stay informed about emerging technologies and trends in the hospitality industry to recommend and implement innovative solutions.
Security and Compliance:
Implement security measures to protect sensitive data and ensure compliance with industry regulations, such as PCI-DSS (Payment Card Industry Data Security Standard).
Monitor systems for security breaches and unauthorized access, taking proactive measures to mitigate risks.
Conduct regular audits and assessments to ensure compliance with IT security policies and procedures.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or related field.
Proven experience in IT support roles, preferably in the hospitality or F&B industry.
Proficiency in troubleshooting hardware, software, and network issues.
Strong knowledge of hospitality industry-specific technologies, including POS systems, PMS, and reservation systems.
Excellent communication and interpersonal skills, with the ability to communicate technical information to non-technical users.
Familiarity with IT security best practices and compliance standards.
Ability to work independently and collaboratively in a fast-paced environment.
Preferred Skills:
Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP).
Experience with cloud-based solutions and virtualization technologies.
Knowledge of mobile device management (MDM) solutions for managing guest Wi-Fi networks and mobile POS devices.
Familiarity with ITIL (Information Technology Infrastructure Library) framework for IT service management.