Quifix does not purchase items that have been reported as lost or stolen. We also regularly assist law enforcement in the investigation of stolen property. We record the device's electronic serial number for each item we receive, so we can provide a trail for items under inquiry. All devices go through our data wipe process. As part of our online trade-in process, each of our customers are require
d to contractually confirm the device is in fact theirs to sell and has not been reported as lost or stolen. We also remind customers at several points in the process that we do not accept items that have been reported lost or stolen.
*What requirements does my device have to meet in order for me to receive the trade-in value?*
Your trade-in device must meet the following eligibility requirements:
a) Your device must power on, hold a charge, and not power off unexpectedly;
b) Your device must have a functioning display with no black spots or dead pixilation of any kind;
c) Your device must have no breaks, cracks, or other defects that go beyond normal wear and tear, including but not limited to:
• Multiple scratches, dents, or dings;
• Water damage; or;
• Corroded charging port, SIM, or battery terminal contacts. If a Cracked Screen Offer applies, your device may have a cracked front screen, but all other conditions apply;
d) Your device must not be on a black list of any kind;
e) At the time of trade-in, you must be the owner of the device. f) Reactivation Lock, Google Factory Reset Protection, or any other anti-theft locking software must be disabled on your device;
g) Before sending your device to Quifix you must perform a factory reset on it and remove all personal information. h) Your device must be labeled with an FCC ID to show that it is certified for use in the United States under applicable FCC regulations. The FCC ID number can usually be found printed somewhere on the mobile device. Sometimes it may be necessary to remove the battery pack to find the number. The FCC ID number can also be found in the user manual for each device.
*• What is a Cracked Screen Offer?*
Occasionally, Quifix will accept trade-in eligible devices with cracked screens at a reduced value. The device must still turn on and be factory reset in order to be eligible.
*Do I need to remove all of the personal information on my trade-in device before I send it?*
Yes. Before you send your trade-in device, please remove all personal information and save all data you want to keep in a different storage location, then remove security locks by performing a factory reset. Before resetting your device, ensure that you log out of your Samsung, Google, and iCloud storage accounts. Failure to remove all software locks and personal data prevents us from accepting your device, and we want your trade-in to be successful.
*Do I need to remove SIM and memory cards from my trade-in device before I send it?*
Yes, be sure that you remove all SIM cards and memory cards before shipping the device to Quifix . If you ship these items with your device, we cannot return them. Please note that Quifix assumes no responsibility for any personal information you leave on your device when you ship it back to Quifix as a trade-in.
