22/10/2026
When customers ask, “What is this dish like?”, the answer should be more helpful than simply repeating the menu description.
Train the service team to explain each dish in three clear parts:
- The main ingredient
- How it is prepared
- Its dominant flavour or texture
For example: “It is chargrilled sea bass with a light citrus sauce, so it is smoky, fresh and not too heavy.”
This gives customers useful information without turning the conversation into a long sales pitch. It also helps the team recommend dishes consistently and reduces the risk of expectations not matching what arrives at the table.