24/07/2026
𝐆𝐥𝐨𝐛𝐚𝐥 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐀𝐥𝐥𝐢𝐚𝐧𝐜𝐞 𝟐𝟎𝟐𝟔 – 𝐁𝐞𝐫𝐥𝐢𝐧
Berlin hosted COPA-DATA 𝐆𝐥𝐨𝐛𝐚𝐥 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐀𝐥𝐥𝐢𝐚𝐧𝐜𝐞 𝟐𝟎𝟐𝟔, bringing together our international Customer Service teams for a focused week of learning, collaboration, and action.
What began as a series of workshops and discussions quickly became a powerful opportunity to strengthen our global collaboration and further enhance the way we support our customers.
💡 Throughout the week, we reaffirmed COPA-DATA's core values, explored practical applications of AI in our daily customer service work, shared best practices from across the globe, and exchanged technical expertise and support experiences.
💡 The event combined hands-on workshops, structured knowledge sharing, and inspiring cross-team collaboration. These exchanges generated ideas we can implement immediately, as well as longer-term initiatives to further improve our service delivery and create even greater value for our customers.
A special congratulations to our COPA-DATA 𝐒𝐜𝐚𝐧𝐝𝐢𝐧𝐚𝐯𝐢𝐚𝐧 𝐭𝐞𝐚𝐦, recipients of the Global Customer Service Alliance 𝐌𝐨𝐬𝐭 𝐕𝐚𝐥𝐮𝐚𝐛𝐥𝐞 𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐨𝐫 𝟐𝟎𝟐𝟔 𝐚𝐰𝐚𝐫𝐝! 🏆 Their outstanding internal support and commitment to knowledge sharing throughout 2025 set an inspiring benchmark for the entire organization.
We wrapped up the week with a fantastic team-building day at Plötzensee, where we enjoyed trust exercises, problem-solving challenges, team games, and plenty of laughs.
Thank you to everyone who joined, contributed, and made this year's Global Customer Service Alliance such a success.
See you next year! ✨
