28/08/2026
A site can win design awards and still send you zero enquiries.
The metrics that matter are conversion rate, form fills per 100 visits, and click-to-call rate. Run this test: open your site on a phone, time how long it takes to find the price or the phone number. If it is over 10 seconds, the design is in the way.
Design is the wrapper. Conversion is the product. The two often pull in opposite directions and the owner has to pick.
The job of a website is to remove friction, not to look like an art gallery.
Send this to a mate who needs to see it.
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