14/05/2026
I had a couple of questions for Sarah Hackett after her talk tonight at the Brisbane Business Hub. In a room full of people, with others waiting, Sarah had all the time in the world, was absolutely 100% focussed on me and my question, full eye contact and simple, honest answers that were definitely useful. Moments before she'd said one key to success was making people feel important. She did. You can feel it. I have been a fan since listening to her on the Bothsides Podcast in early 2025 so it was fantastic to attend, hear her talk and meet her in person.
On my notepad:
- Daily brand rituals and consistency
- Make people feel important
- Change is good embrace it
- Pivots came up a lot
- Mission and values essential
- Continual improvement and growth
- There are no ceilings.
'On the Couch with Sarah Hackett' at the Brisbane Business Hub this evening.