AUS Internet, Cairns City (2026)

28/12/2025

nbn Outage Notification
28/12/2025 - 4TNS (Townsville)

nbn is reporting an issue at the Townsville Point of Interconnect (4TNS) causing Network-to-Network interfaces between nbn and Retail Service Providers (RSP's) to go up and down.

This is causing services that terminate through the Townsville PoI to experience total or partial or intermittent loss of connectivity.

This outage is being investigated by nbn.

Updates via :
https://www.nbnco.com.au/support/network-status

We'll also be posting updates at www.ausinternet.com.au/status as further information comes to hand.

Affected customers have been sent an SMS alert

03/12/2025

Degraded Performance - International Backhaul Transit (SIN1 - Singapore / PER1 - Western Australia)

We have received notification that our backhaul carrier's primary link from Perth to Singapore is down. Investigations have been carried out by the sub-sea carrier (Indigo). Their OTDR testing has isolated the outage to the Indigo West cable system and identified a fault located between two sub-sea repeaters, approximately 725 km from Singapore. A response is now being coordinated by Indigo's Marine Team.

Traffic to our data centre (SIN1) in Singapore is flowing through alternate routes from Sydney via Guam to Asia and Sydney via US for all other traffic currently.

Users may notice degraded performance such as higher than usual pings and/or slower data speeds accessing content within Asia, however all systems are otherwise fully operational.

Further route optimisation will be undertaken where available.

Updates can be viewed at www.ausinternet.com.au/status

03/12/2025

Do you have a mobile phone service with us? If you do, and you have an older device, check your email as you may have received a notice from us today regarding specific phones that may prevent reliable Triple Zero (000) Calls. We've also sent notifications via SMS to affected services.

From 14th January 2026, under the Telecommunications (Emergency Call Service) Determination, Our wholesale carrier (Telstra Wholesale) will commence blocking non-compliant device IMEI's from accessing Australian Mobile Networks.

If you have been notified by us that your device may require updating we urge that you follow the directions in the email, to ensure you remain able to access the network and make Triple Zero calls after the cut off date.

If you need further information, please contact our support team to discuss your concerns.

06/09/2025

A recent alert has been released by popular router manufacturer TP-Link in relation to a security flaw in two of it's router Models.

The TP-Link WR841N/ND and the TP-Link Archer C7 (both end of line) were a popular consumer grade router up until 2023/2024.

The security flaws identified allows vulnerable routers to be hacked and exploited to run code, enabling hackers to get access to Microsoft 365 accounts.

TP-Link has issued firmware updates for these devices, even though they are end-of-line.

Customers who use these routers are urged to check their router models by reading the manufacturer label. (Images of the routers are attached to this post). If a router is identified as the specified model, firmware update is strongly advised, however given the age of these routers, a replacement or upgraded router is an even better option where possible.

Here's an article from 'Malwarebytes' for those affected

https://www.malwarebytes.com/blog/news/2025/09/tp-link-warns-of-botnet-infecting-routers-and-targeting-microsoft-365-accounts

06/08/2025

📡 It's official... Low Earth Orbit, High Speed, and Low-Latency Satellite nbn is coming! 📡

The long awaited announcement regarding the future of nbn Satellite using Low Earth Orbit (LEO) technology has finally been announced on 05 August, 2025

nbn has partnered with Amazon's 'Project Kuiper' which will deliver nbn's wholesale LEO Satellite offering, and is set to launch in Australia from around mid-2026

Kuiper has already began its initial deployment of 3,200 satellites from early 2025. There will be thousands of these Low Earth Orbit satellites, connected to each other by high-speed optical links to create a mesh network in space, which is linked to a global network of antennas, fibre and interconnection points on the ground.

Kuiper is a true low-latency, high bandwidth satellite network which will deliver significant improvements to the quality and reliability for broadband in regional, rural and remote communities across Australia.

When the service officially launces, nbn will offer LEO broadband services to more than 300,000 premises within the current satellite footprint, which will be accessible via participating Retail Service Provides such us AUS Internet.

Speed tiers and pricing have not yet been announced, however what we do know is that customers with a fixed address premises within the current nbn Satellite Footprint on an active SkyMuster service will be provided installation of the new LEO product at no cost by an approved nbn technician.

The existing Sky Muster satellites are expected to remain viable and operational until approximately 2032

We will keep you posted with new updates to this as information is released!

01/08/2025

🚀 Accelerated speeds are soon coming to FTTP and HFC services. Faster Fixed Wireless is now available!

📅 From around mid September customers on FTTP and HFC 100/20mbps (HomeFast), will be automatically accelerated to 500/50mbps speeds. Services on 250/25mbps (SuperFast) will be automatically accelerated to 750/50mbps. Services on 1000/50mbps (UltraFast) will remain unchanged however later this year, nbn will make available FTTP HyperFast 2000/200mbps and HFC HyperFast 2000/100mbps on their business grade services.

✅️ Customers do not need to do anything to receive accelerated speeds. This will be provisioned automatically.

💰 There is no change in cost for services that are accelerated.

💻It is recommended that customers consider the type and capabilities of their home equipment, network setup including your router to ensure best available speed is delivered to your devices. Routers with Gigabit WAN ports and WiFi-6 technology is recommended at a minimum, however we'll soon have WiFi-7 routers available featuring 2.5Gbps WAN ports for future proofing.

🤗 Customers currently on Fibre to the Node (FTTN) may also be eligible for a FREE upgrade to Fibre to the Premises (FTTP). Get in touch with us to check eligibility and organise your free upgrade!

⏩️ Great news for Fixed Wireless Customers also... We've unleashed extra speed for Fixed Wireless Plus, HomeFast and Superfast. This means your service now has the ability to receive up to 1.5x the advertised download speed where available network capacity exists within your local Fixed Wireless area. Speed for Fixed Wireless Plus, now has potential of Reaching a wholesale peak information rate of up to 150mbps, Fixed Wireless HomeFast up to 375mbps and Fixed Wireless Superafast up to a whopping 600mbps.

❗️Whilst these new speed enhancements are a game changer for many, its important to understand that actual speeds you get at your devices will vary based on how you connect, your equipment capabilities, network peak times and other external factors.

❓️ Want to know more? Get in touch to find out how we can help you get the most out of your AUS Internet connection.

🇦🇺 AUS Internet - Aussies looking after Aussies!

05/06/2025

FINAL UPDATE: 05/06/2025 @ 10:10pm
=========================
Issue is now resolved.

Fault was isolated to a rouge broadcast on a port in Sydney, which adversely affected endpoints in Melbourne, Sydney & Brisbane, having a flow on affect nationally.

Services have since been restored and we are seeing services returning online already.

If your service has not yet restored, turn of your modem / router for 15minutes then back on again. If after doing this you continue to experience connectivity issues, please contact our support team either by email ([email protected]) or phone 07 4222-1111

We thank you for your patience.

EARLIER UPDATE: 05/06/2025 @ 7:07pm
=====================
We're currently seeing significant packet loss across multiple backhaul links and are actively working to identify the root cause.
ETR to be advised once available.

Service Disruption - 05/06/2025 @ 4:45pm
============================
We are aware of a service disruption that may be causing degraded performance across all of our nbn Fixed Line and Fixed Wireless Services. In some cases total or partial loss of connectivity may be experienced.

Our engineers are currently investigating and we are actively working to resolve the issue.

Services will restore automatically once the issue is resolved. Please do not reset your hardware as this may prevent your service reconnecting

We will update this post once we have further information. Customers will also be receiving SMS updates

We apologise for any inconvenience

05/05/2025

UPDATE (Resolved) @ 8:55am:
We've identified a hardware issue in Brisbane causing our radius services to go offline. We've re-routed our QLD radius services to alternate locations and services are now restoring

Thanks for your patience

=======================

Outage Notification - QLD Wide
06/05/25 @ 8:35am

Dear Customer,

We have identified an authentication issue on all QLD based nbn fixed line and fixed wireless services, which may be causing partial or total loss of connectivity.

Our teams are currently working to resolve the issue, and hopefully services should resume soon.

Please avoid resetting your modems and routers, services will resume automatically once resolved

27/04/2025

We are proud to support our local Football Club" Kuranda Rangers Football Club"

Here are the U13's sporting their new games Jersy's featuring us as a major sponsor. How great do they look!!

Supporting local clubs is just one way AUS Internet gives back to the local community.

14/04/2025

Introducing AUS Internet's cloud based business telephone system.

Our Unified Communications cloud based PBX platform. Experience a feature rich system, offering unlimited extensions and access to your PBX from anywhere in the world. Ideal for small to large sized business, our UC platform is completely scalable and can be configured for any size business with each system tailored to each client’s needs.

Get business phone lines with unlimited calls included from as little as $18.50 per line per month!

With our wide range of IP Phones, and PBX inclusions, make your business stand out from the rest

EOFY is coming up... why not talk to us today about upgrading your business phones

Ph: 07 4222-1111
www.ausinternet.com.au/business-voip

05/02/2025

Cairns 4CAI - Recent Outage Update @ 06/02/25 - 8:00am

We have been advised by our backhaul carrier that all damaged sections of our primary fibre line between Townsville and Cairns have been fully restored.

Systems are now completely operational on our primary link again.

AUS Internet

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