Call Design Pty Ltd

Name: Call Design Pty Ltd
Address: South Tower, Level 8, 1-5 Railway Street, Chatswood West, NSW, 2067, AU
Telephone: +61294257000

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Chatswood West, NSW
Call Design Pty Ltd

Working with our customers to keep staff engaged and happy at work. Call Design is an organisation that specialises in Workforce Optimisation.

We work with companies around the world to implement the best tools and methodologies available to improve workforce productivity and empower staff to take responsibility for their contributions. As a result, customer loyalty is improved, new customers are won and revenue is increased. We implement technology such as workforce management, performance management, quality management, customer experi

ence analytics, knowledge management, IVR and speech biometrics and train you in the skills required to optimise the tools you have purchased.

01/09/2026

Some of the best ideas at WOW 2026 won't come from the stage, they'll come from the table next to you.

Our Round Table Optimisation Workshops bring together WFM and contact centre professionals to dig into real challenges across forecasting, scheduling, real-time optimisation, leadership, employee engagement, AI and back office planning.

No slides. No sales pitch. Just honest, practical conversation.

Get your tickets: https://payments.calldesign.com.au/book/wow-2026-conference

25/08/2026

The queue shifts, staffing changes and suddenly the plan starts slipping.

Intradiem helps contact centres respond while the day is still unfolding, using real-time automation to adjust activities, balance workloads and support employees before pressure builds.

That means less time spent on manual intervention, better use of available capacity and more space for leaders to focus on coaching, support and stronger operational decisions.

Learn more: https://calldesign.com.au/technology/ai-solutions/real-time-management-automation/

20/08/2026

Team Leaders are where workforce plans meet the real world. When demand changes, staffing shifts or adherence slips, they need more than a roster. They need to understand what is happening and how to respond.

Call Design’s self-paced online course builds practical workforce management confidence through bite-sized learning, real-world challenges, a live workshop and peer coaching.

Learn at your own pace and lead with greater clarity.

Learn more: https://calldesign.com.au/training-courses/best-practice-courses/workforce-management-for-team-leaders-online-learning/

18/08/2026

Not every enquiry needs a person. That's where CallD.AI comes in.

CallD.AI's voice agents handle repetitive, routine interactions consistently, so your team can focus on the conversations that really need empathy and judgement.

Want to hear more? CallD.AI Founders, Nick Atkin and David Ralston are speaking at WOW 2026 this October.

Learn more: https://calldesign.com.au/technology/workforce-solutions/ai-agents/

13/08/2026

What happens to your workforce plan in six months? In twelve?

Cinareo helps you look further ahead, modelling demand, testing scenarios and understanding the budget and service impact costs of workforce decisions before they're locked in.

It works alongside your existing WFM platform, whether that's Aspect, Verint, Genesys, NICE or Calabrio.

Start planning with more confidence: https://calldesign.com.au/cinareo/

12/08/2026

What happens when artificial intelligence, complex operations and growing stakeholder expectations all meet workforce planning?

At WOW 2026, Stephen Coles from RACQ will explore how artificial intelligence is reshaping the role of the forecast analyst and where human judgement still matters most.

Justin Neave from TAFE SA will share how workforce data can be turned into decisions that leaders across Operations, Finance, Human Resources and Marketing can act on.

Hear perspectives that move workforce planning beyond the numbers and closer to the decisions that shape the business.

See the full speaker line-up: https://wowconference.com.au/speakers/

11/08/2026

A dollar today is worth more than a dollar tomorrow. The same principle applies to workforce planning.

Every delayed workforce decision has a cost, and it usually shows up later as overtime, attrition, burnout or slipping service levels.

Our latest blog looks at why Workforce Planning deserves a seat at the strategic table, not just a spot at the end of the process.

Read it here: https://calldesign.com.au/the-time-value-of-workforce-planning/

06/08/2026

Three speakers. Three fresh perspectives. Plenty to take back to your team.

At WOW 2026, Dave Woolford from Woolworths Group will show how everyday workforce planning decisions connect to bigger commercial strategy.

Colin Whelan from Aspect Software will draw on decades of experience to share practical ideas for improving workforce and customer outcomes.

Karen Elliott from Cinareo will explore how stronger capacity planning and budgeting can help organisations make better decisions about what comes next.

Different perspectives, one shared goal. Sharper workforce thinking that creates real operational value.

See the full speaker line-up: https://wowconference.com.au/speakers/

23/07/2026

When workforce planning knowledge lives in just one or two people, every absence, change or spike in demand hits harder than it should.

Call Design helps contact centres build stronger processes, clearer frameworks and more resilient ways of working so performance does not depend on heroics. The result is better continuity, better decisions and less pressure across the operation.

See how we help teams optimise what matters: https://calldesign.com.au/consulting-services/

16/07/2026

Artificial intelligence can surface insights, but insight alone does not fix the day.

When managers are stuck making manual adjustments, chasing adherence and trying to find time for coaching, performance improvements stall. Real-time management automation helps contact centres act on what is happening now by reducing manual effort, unlocking hidden capacity and creating smoother days for both leaders and teams.

Request a demo: https://calldesign.com.au/technology/ai-solutions/real-time-management-automation/

Address

South Tower, Level 8, 1-5 Railway Street
Chatswood West, NSW
2067

Telephone

+61294257000

Website

http://www.calldesign.com.au/

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