07/11/2023
UPDATE
The Optus Network has been restored and most services should now be back online. Some customers may need to restart their device or turn flight mode on then off.
Some NBN connections may not be restored as yet. We are investigating customer complaints. Please try restarting your modem by turning it off, unplugging it for 30 seconds, and restarting.
Our people are doing their best to respond to your concerns, and Optus sincerely apologises for today’s outage.
We again thank customers for their patience.
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Some services across fixed and mobile are now gradually being restored. This may take a few hours for all services to recover, and different services may restore at different sites over that time.
We reiterate our apology to customers for the nationwide service outage that has occurred this morning. We will continue to provide updates as we have information available.
We are aware of some mobile phones are having issues connecting to 000. If Optus customers need to call emergency services, we suggest finding a family member or neighbour with an alternative device.
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We are aware of an outage impacting our customers. Our teams are working to restore services as soon as possible. We will provide updates as soon as possible. We apologise sincerely to our customers.
We encourage any customers who need to contact emergency services to use a mobile line to call 000. Optus can confirm that Triple zero ("000") calls will not work from an Optus landline (fixed line telephone). Mobile calls to 000 will work if another carrier is available.
