27/11/2023
I'll admit it, I'm not iPad, iMac nor iPhone savvy. I'm comfortable with Microsoft Windows and Android phones.
Over the weekend I had opportunity to do work for a gentleman who had the trifecta of Apple, an iPad, an iMac (Macintosh Laptop) and an iPhone. He was unable to print to his new Canon Pixma printer using his iPad.
On arrival, I was advised that his Macintosh Laptop was rarely used, and he liked to do everything with the iPad.
Before I visited him I did my research and found out what I needed to do and how to install software on the Macintosh Laptop.
After an inordinate amount of testing on the iPad, we discovered it would print only PDF files in A4, everything else was small card stock, and we could not change that. Coudn't print from E-Mails, word documents, etc.
I installed the Printer Driver software on his Mac Laptop, and he was then able to print everything on A4 paper with no issues.
This comes down to it being an issue with the App on the iPad, and nothing wrong with the iPad itself, or with the printer.
End result was positive, even though it was a compromise in having to use the Mac Laptop, but given that the reviews of the iPad App for Canon are not flattering, it is the only option available.
Not everything works out as you would like it sometimes, but so long as the client is happy with the end result, and understands its not something that can be fixed by a visiting technician, then I too am happy that I had the opportunity to help and assist.