First Choice Phone Repair

20/10/2025

EDIT 8:28PM: Amazon services recovering: "We have applied initial mitigations and we are observing early signs of recovery for some impacted AWS Services. During this time, requests may continue to fail as we work toward full resolution. We recommend customers retry failed requests. "

EDIT 8:07PM: Amazon has started temporary workarounds to try and bring services up, although expect outages intermittently for the next few hours while the issue is resolved. It appears that some services have started to recover, however full stability can not be guaranteed until confirmed by Amazon as fixed. "We have identified a potential root cause for error rates [...] We recommend customers continue to retry any failed requests. We will continue to provide updates as we have more information to share".

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GLOBAL INTENRET OUTAGE

As reported on downdetector.com, multiple popular services are currently experiencing major issues; services impacted include Xero, Amazon (incl. Amazon Prime Video), Ring (video doorbells and cameras), Canva, Life360, Epic Games/Fortnite, Snapchat, Xero, Zoom, Xbox Network, Playstation, Telstra, Optus, Tinder, Facebook, and others.

Amazon Web Services has posted a notification at 6:11PM that they were investigating increased issues with their US-East-1 server cluster, which hosts a large number of US-based companies' servers. An update has been provided at 07:26 stating that they continue to work on investigating the issue and mitigating the impact.

The full update from Amazon is below:

"We can confirm significant error rates for requests made to the DynamoDB endpoint in the US-EAST-1 Region. This issue also affects other AWS Services in the US-EAST-1 Region as well. During this time, customers may be unable to create or update Support Cases. Engineers were immediately engaged and are actively working on both mitigating the issue, and fully understanding the root cause. We will continue to provide updates as we have more information to share, or by 2:00 AM [PST, 8:00PM AEST]"

28/04/2025

If you're having BigPond issues currently, read this from Telstra and check back for updates as they share them.

Send a message to learn more

06/11/2024

Recently been advised of inbound email issues, these are resolved. Thanks to those that reached out about it, if you have had any issues replying to emails, please retry sending the email.

19/07/2024

Unfortunately Council's Customer Service Centres are currently experiencing telephone connection issues.

Council asks that you please be patient if trying to contact Council at this time.

19/07/2024

Multiple issues affecting large numbers of users globally today.

• Cybersecurity company CrowdStrike has a product called Falcon which has been causing a blue screen in computers where it is embedded. This appears to have included telco, airline and even police agencies. CrowdStrike has already issued a rollback and is distributing the patch.
• Microsoft confirmed issues with Azure/365 hosted content and issued several advisories.

As if this wasn't enough there have been intermittent BGP routing issues affecting connectivity to some ASs.

This doesn't appear to be a coordinated attack and the majority of industry effects appear to be directly related to the CrowdStrike incident. Reported effects have included:

• payment processing from some banks via Osko
• payment processing of cards at major supermarkets
• airline and airport ops including Perth and Sydney airport
• some NSW Police internal systems
• Telstra outages on some of their managed service and business platforms
• many more internationally relevant issues

The sky isn't falling, but it is an example of how widely deployed software issues can have massive real world effects. As at 1700 many of these issues are either mitigated entirely or are being rectified. There is no need to contact service providers etc.

The ABC is doing a "live update" style report on the issues as they play out. I'd caution you against buying into much of the FUD - this is obviously a massive inconvenience for a large number of people, but there's no evidence this is a cyberattack or any other APT. If you'd like to follow their feed, refer to https://www.abc.net.au/news/2024-07-19/global-it-outage-crowdstrike-microsoft-banks-airlines-australia/104119960

19/07/2024

You might find it difficult accessing many major online services right now - it’s not your computer. Microsoft has confirmed they’re having major issues with their systems that run OneDrive as well as Azure and many of their services that are leveraged by third-parties for their own devices, services, and solutions.

In addition, another cybersecurity company CrowdStrike has experienced issues with their Falcon embedded security sensor, used in devices such as laptops used by emergency services, healthcare, law enforcement and some education systems. This results in a crash error, halting the system.

Thankfully in both cases, mitigations have been implemented, but as this is still a developing situation, it’s too early to confidently tell the extent of what’s gone wrong.

As if this wasn't enough there have been intermittent high level routing issues affecting connectivity to some major networks.

This doesn't appear to be a coordinated attack and the majority of industry effects appear to be directly related to the CrowdStrike incident. Reported effects have included:

• payment processing from some banks via Osko
• payment processing of cards at major supermarkets
• airline and airport ops including Perth and Sydney airport
• some NSW Police internal systems
• Telstra outages on some of their managed service and business platforms
• many more internationally relevant issues

The ABC is doing a "live update" style report on the issues as they play out. This is is obviously a massive inconvenience for a large number of people, but there's no evidence this is a cyberattack or any other APT. If you'd like to follow their feed, refer to https://www.abc.net.au/news/2024-07-19/global-it-outage-crowdstrike-microsoft-banks-airlines-australia/104119960

(Parts of this taken from the update from Capricorn I.T. Thanks Mike. )

31/05/2024

EDIT 10:59PM: The outage has been resolved.

Equipment fault resulted in the loss of communication between the tower and the wider network via Bendigo, as critical power distribution equipment failed, resulting in the loss of the fibre connection to the tower. Thanks to Mike from Capricorn I.T. who was able to get in touch with the right department quicker than I could get transferred through Telstra's maze of departments. https://www.facebook.com/share/p/9gaZqdHv5VrwA42u/
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We are aware there is an ongoing network outage affecting Telstra customers in Koondrook and Barham **which is now resolved as of 11:00PM**. Telstra has been able to confirm that the issue is ongoing and is working to restore service.

Service has been degraded since 9:00PM with many customers reporting their phones are showing “3G” service only, or no cellular data service at all. Some customers are also reporting that voice services are not available.

03/05/2024

Multiple customers reported issues regarding their NBN service in Barham, mainly on FTTN connections but some others also affected. Issue appears to now be resolved. If you’re still having issues, please try switching your modem off, waiting 30 seconds and then powering it back on.

26/03/2024

Several users in the district on NBN LTE fixed wireless have had issues today. If you continue to experience problems, feel free to contact us for advice or in the event that you have a red ODU (outdoor unit) light that does not go away upon giving the device a good ten minutes to associate, lodge a fault with your RSP.

12/02/2024

Today is not the day to be outside if you can help it - a good day to get some catch-up game time! Console or PC having issues too? We can help.