The HelpDesk

21/05/2026

🚨 Important Update for .AU Domain Owners (Effective 20 May 2026)

If you own a .au domain, there’s an important compliance change coming that could directly affect your website and email services.

From 20 May 2026, all .au domain renewals will require your ABN (Australian Business Number) or ACN (Australian Company Number) to be current and active at the time of renewal.

If your business details don’t match an active registered entity within the renewal window, your domain may not be renewed.

⚠️ What this means for you:

- Your website could go offline
- Business emails may stop working
- Customers may lose access to your online presence
- Domain recovery may not always be possible once deleted

🔍 What you should do now:

- Check your ABN/ACN details linked to your domain
- Ensure your business registration is still active
- Update any outdated information before your renewal period

These changes apply across all .au domains and will be enforced at renewal within the 90-day renewal window.

✅ Tip: A quick WHOIS check now can help you avoid disruption later.

Get more information here:
https://www.thd.net.au/blog/au-domain-renewal-rules-changing-from-20-may-2026

03/05/2026

🚨 **Australia-Wide IT Support You Can Actually Rely On !

For over 28 years, The HelpDesk™ has been the lifeline for businesses and individuals across Australia — and this map proves it!

Every red dot represents a unique postcode where we’ve delivered fast, reliable IT support since 1998. From Perth to Sydney, Darwin to Hobart, and everywhere in between — we’ve got you covered.

✅ **Australia Wide Remote IT Support**
✅ **Fast Response Times**
✅ **Expert Technicians**
✅ **No job too big or too small**

All starting from just **$99**!

Whether you’re in a capital city or out in regional Australia, The HelpDesk™ can resolve your IT issue — no matter where you are.

📍 **Wherever you are, we’ve probably already been there.
👉 Book your IT Support Service online in under 2 minutes !
🔗 https://www.thd.net.au/quick-support

30/04/2026

Why More Australians Are Switching to Aussie Broadband for Faster, More Reliable Internet 🚀

Use Promo Code: 18350496 and receive a BONUS $50 Credit !

https://www.thd.net.au/blog/best-internet-provider-australia-aussie-broadband

28/04/2026

🚀 Tired of IT problems slowing you down?

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✅ Speak to the SAME IT Technician every time – no repeating your issues
✅ Business Hours Phone Support (Mon–Fri, AEST)
✅ Support for 2x Windows PCs per user
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🔧 15% OFF Remote IT Support Labour
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🏆 Trusted for 28+ years in Queensland
🏅 Certified Microsoft® Partner since 1998
👉 Stay productive
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🌐 www.thd.net.au/sub

The HelpDesk™ – Your IT Lifeline™
We provide support nation-wide. (Australia & NZ)

24/03/2026

Why Windows 11 PCs Slow Down (and How to Fix It)
www.thd.net.au/blog/speed-up-windows-11

Discover why your Windows 11 computer is slow and how to fix it. Improve speed, reduce background processes, and optimise performance, improve privacy and make your computer run better than it has ever run before.

11/03/2026

For Sale: HP Color LaserJet Managed MFP E786 Printer / Scanner A3,A4,A5

(Additional Product Info Here)
https://support.hp.com/au-en/product/product-specs/hp-color-laserjet-managed-mfp-e786-printer-series/38348112

Excellent Condition
Total Print Count = 37,464

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First In - Best Dressed - Pickup Only - D'Aguilar QLD 4514

25/02/2026

Recent Telstra firmware updates (notably affecting models like the v7610 and Gen 3 Smart Modems) have caused internet outages, causing routers to lose connection, display error lights, or appear "bricked". Fixes include performing a factory reset via the pinhole button, restarting the device, or calling Telstra to re-flash the firmware.

Immediate Actions to Take:
• Perform a Factory Reset: Locate the small "Reset" hole on the back of the modem. Press and hold with a paperclip for 15 seconds to force a reset.
• Power Cycle: Unplug the modem power cable, wait 60 seconds, and plug it back in. Allow 5–10 minutes for it to reconnect and download updated, working firmware.
• Check Modem Lights: If the light is red or off, the update likely failed. A solid orange/red light indicates a failed connection.
• Contact Support: If the modem is unresponsive, call 132 999 to report the issue. Affected users have reported that Telstra may need to replace the modem if it is "bricked".
• Check DNS Settings: Some users found their custom DNS settings were reset to defaults, causing connectivity issues.

If you are using a Telstra Smart Modem Gen 3, this issue is widespread and often requires a replacement or a technician-pushed update.
Note: For some users, this issue appeared as a "white light" of death or a failure to connect, often occurring after recent automatic overnight updates.

Require Support / Help ? We’re here to help!
The HelpDesk™ Your IT Lifeline™ - (TollFree Phone 1300-085222)

15/01/2026

13/11/2025

An important notice for any Australian Microsoft personal or family subscription users !

If you subscribe to Microsoft, you should have received an email with instructions on how to claim your refund.

Microsoft told 2.7 million Australians they had to pay 45% more or cancel their subscriptions. But Reddit detectives found a third option hidden in the cance...

31/10/2025

🚨 Microsoft Users in Australia – Important Update! 🚨

Many Australians are finding they can’t call Microsoft directly for help with Outlook or account issues — leaving them locked out of emails or unable to stop debit charges from Microsoft.

If you’re stuck and need help recovering your Microsoft or Outlook account, or if you’re seeing mystery charges on your bank statement — you’re not alone.

📞 The HelpDesk™ provides real, local phone support for Microsoft Account and Outlook issues across Australia and New Zealand.
✅ Speak to a local expert
✅ Get your emails working again
✅ Regain control of your Microsoft account

💻 Visit: www.thd.net.au

📞 Call: 1300 085 222 (Mon–Fri, 9am–5pm AEST)

Don’t wait weeks for overseas support — call your local Microsoft account experts today.

Deal with the same IT Support Technician every time you call.

Note: Paid Service Subscription - $99 per year.