Peak Insight

20/06/2025

Transforming Customer Experience in Financial Services with Peak Insight and Webex🤝📈

“Looking back, this migration has been transformational for us. We’ve become more efficient, future-ready, and better positioned to deliver exceptional service no matter the circumstances.” - Jodie Knott, Quality and Compliance Manager BankVic

At Peak Insight, we understand the unique demands of the financial services sector - security, compliance and exceptional customer service are non-negotiable. Our partnership with BankVic is a prime example of how the right technology platform, expertly deployed and managed, can deliver real business value.

Leveraging Webex Contact Center and Peak Amplify, our team worked with BankVic to transform the customer experience model. Our focus was on maximising the platform’s capabilities to:
1️⃣ - Streamline operations and reduce operational costs
2️⃣ - Enhance security and compliance for sensitive financial data
3️⃣ - Empower frontline teams with intuitive, AI-driven tools
4️⃣ - Boost customer satisfaction and loyalty through faster, more personalised service

Peak Insight’s specialised expertise meant BankVic could unlock the full potential of Webex, driving measurable improvements in efficiency and customer experience. With advanced analytics, workforce management, quality management and real-time dashboards, BankVic is now positioned for scalable, future-ready growth.

We're proud to share this published Webex customer success story of our journey with the BankVic team so far, and we're looking forward to the next chapter:
https://blog.webex.com/customer-experience/bankvic-supporting-frontline-workers-with-webex-contact-center/

Reach out to our team to discuss how we can transform customer and employee experience for your organisation.

Adopting Webex Contact Center, BankVic has modernized and future-proofed their customer service operations—meeting today’s increasing demands.

21/01/2025

2024 was a year to celebrate 🎉

Peak Insight marked its 10th anniversary and achieved a number of milestones, including surpassing revenue targets and welcoming our highest number of new clients.🚀

Some highlights from 2024:
⚡ Telstra Cisco Partner of the Year - for the second year in a row!

🤝 Strengthened partnerships with Cisco, Telstra, and Dicker Data, delivering the latest innovations in Customer Experience, Hybrid Work, and Secure Networking Solutions to our growing client base across Australia with Webex & Cisco Meraki.

💡 Partnered with enterprises such as BankVic to maximise the value of their Cisco deployments, enabling them to share their success story on enhancing customer & employee experience at prestigious events like Cisco Live in Melbourne and WebexOne in Miami.

These achievements are a testament to the dedication, talent, and collaboration of our team, partners, and customers. Together, we’ve delivered some exciting capabilities and can't wait to see what we can do together in 2025!

To continue driving customer excellence and expanding our market presence, we’ve added to our leadership team: CEO Stefano Pesic ☁️ and General Manager Sales Steve Kruize.

Wishing everyone a remarkable 2025!🥂✨

Visit our blog page for all the details:
https://www.peakinsight.com.au/blog/

01/01/2025

Welcome to 2025! Wishing you and your loved ones a joyful, prosperous and fulfilling New Year.

At Peak, we’re very excited for the New Year… We plan to continue evolving our ability to drive innovation, transformation, and meaningful business outcomes for our customers and partners with world-class Customer Experience, Hybrid Work, and Secure Networking solutions.

Here’s to evolving together, and to an amazing 2025💪💯↗️

22/12/2024

As we come to the end of another remarkable year, we want to extend our heartfelt gratitude to our customers, partners, and team for your unwavering support and collaboration. Your trust and partnership have been key to our success in delivering world-class Customer Experience, Hybrid Work, and Secure Networking solutions.

Our team will be taking a well-earned break over the holiday period. Our offices will be closed from 5 PM, Friday, 20 December 2024, and will re-open on Monday, 6 January 2025. Our Lifecycle Services Team will still be available to support you 24/7 for any urgent requirements.

A sincere THANK YOU🙏🙏🙏 for an incredible year. We can’t wait to continue driving innovation transformation and maximising the business value of your Cisco investments together in 2025. Wishing you and your loved ones a joyful season, a Merry Christmas, and a prosperous New Year.

Stay inspired as we head into 2025 - visit our blog to explore all the exciting highlights and insights over the past year at https://www.peakinsight.com.au/blog/

24/11/2024

🏆 We did it again! 🏆

We’re proud to announce that Peak Insight has been named the Telstra Cisco Partner of the Year for 2024 - again - marking our second consecutive win!

This award highlights our commitment to delivering Customer Experience, Hybrid Work and Secure Networking solutions for our customers powered by Cisco Webex and Cisco Meraki.

Thank you to our incredible team at Peak Insight, Cisco, Telstra, and to our valued customers for making this achievement possible.

We’re looking forward to delivering even more value to our customers in 2025 - let’s go! 🚀

Learn more via our blog - https://www.peakinsight.com.au/peak-insight-awarded-telstra-cisco-partner-of-the-year-for-the-second-year-running/

27/10/2024

'To help contact centres scale beyond the constraints of human capital…meet the new autonomous Webex AI Agent.' - Anurag Dhingra, SVP/GM Collaboration at Cisco

It was a fantastic week of learning, sharing, and catching up in person at WebexOne with Cisco, our Peak Insight|Peak Amplify partners, and customers.

Here are my top 3 opportunities to gain more value from Webex, following the announcements at WebexOne:

#1 - Eliminate contact centre hold time and increase first-call resolution with Agent AI - a natural language Agent for Webex Contact Centre. See a 3min demo here:
https://lnkd.in/ggBremjw

#2 - Make your telephony-based collaboration more productive - transcriptions and summaries will be available for regular phone calls (outside the contact centre) in Webex Calling. This includes providing summaries when calls are transferred and sending transcriptions to third-party products such as MS Teams/Outlook/Copilot/Slack.

#3 - A range of AI features are coming out of Beta in Q1 2025, including Topic Analytics where Webex Contact Centre automatically identifies the topics of calls to the contact centre - enabling Customer Service teams to make changes that improve CX and efficiency of operations.

What do you think? What were your top announcements from WebexOne?

Have a great week.

17/10/2024

🎉 We’re thrilled to be invited to the prestigious Cisco Asia Pacific, Japan and China (APJC) Partner Winners Circle!

This recognition highlights our commitment to helping Australian businesses enhance customer experience and optimise operational efficiency with Cisco.

Our founder, Sam Deckert, is in Lisbon taking advantage of the opportunity to learn from Cisco leaders and other top performing partners in the APJC region.

A big thank you to our valued customers in Australia, our partners and to Cisco for their continued support and trust. Thank you for being an integral part of our journey!
Read more here: https://www.peakinsight.com.au/celebrating-excellence-peak-insight-invited-to-ciscos-apjc-partner-winners-circle/

11/10/2024

We’re absolutely thrilled that BankVic, a valued Peak Insight customer, will be featured at WebexOne 2024 (www.webexone.com) in Ft Lauderdale, Florida, where they will share how they are transforming customer experience in financial services with Webex. BankVic’s participation highlights the transformative potential of Cisco Webex and the value Peak Insight brings to financial services. Read more about it here: https://www.peakinsight.com.au/peak-insights-customer-bankvic-to-speak-at-webexone-2024-insights-into-financial-services-cx-strategies/

12/09/2024

Peak Insight recently hosted an in-person, cross-industry Executive Briefing in Melbourne, where attendees explored opportunities to maximise the business value of their Customer Experience and Hybrid Work investments.

Together, we had the opportunity to share real-world use cases, explore the outcomes possible with the latest innovations and to network with the team from Cisco and Peak Insight.

Watch this short video for event highlights, and feel free to request content from each of the sessions here: https://share.hsforms.com/1d6Yq24dnSvWjA7_1TGwBxA5ido5

01/05/2024

Last chance to join us for our live webinar tomorrow featuring Cameron Adams, Head of GTM and Strategy: Webex Customer Experience - APJC at Cisco. We will explore the future of Customer Experience and how you can make every customer interaction, from voice to messaging and beyond, delightful with the Webex Contact Center.

72% of customers are unhappy with a fragmented approach and demand better experiences.

You can learn how to deliver exceptional customer experiences every time. Don't miss out and save your spot: https://lnkd.in/gCszxwZs.
Can't make it live? No worries! Register now, and we'll send you the recording to watch at your convenience.

12/04/2024

Join us for our upcoming webinar where we will explore the future of Customer Experience, and how you can make every customer interaction from voice to messaging and beyond, delightful with Webex Contact Center.

72% of customers are unhappy with a fragmented approach and demand better experiences.

Learn how to deliver exceptional customer experiences every time. To save your spot, please click Join us for our upcoming webinar where we will explore the future of Customer Experience, and how you can make every customer interaction from voice to messaging and beyond, delightful with Webex Contact Center.

72% of customers are unhappy with a fragmented approach and demand better experiences.

Learn how to deliver exceptional customer experiences every time. To save your spot, please click https://lnkd.in/gCszxwZs.

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22/03/2024

Catch Oscar Piastri and the McLaren team on the track this weekend, sponsored by Webex, where collaboration technology meets the pinnacle of motorsport. 🏎️💨🏁

Webex is transforming the McLaren team's work by providing collaboration software and hardware solutions that empower an inclusive and progressive future for all.

Improve collaboration and customer experience for your organisation. Reach out to Peak Insight to learn more. https://www.peakinsight.com.au/