MIT Service Centre

08/11/2023

UPDATE

The Optus Network has been restored and most services should now be back online. Some customers may need to restart their device or turn flight mode on then off.

Some NBN connections may not be restored as yet. We are investigating customer complaints. Please try restarting your modem by turning it off, unplugging it for 30 seconds, and restarting.

Our people are doing their best to respond to your concerns, and Optus sincerely apologises for today’s outage.

We again thank customers for their patience.

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Some services across fixed and mobile are now gradually being restored. This may take a few hours for all services to recover, and different services may restore at different sites over that time.

We reiterate our apology to customers for the nationwide service outage that has occurred this morning. We will continue to provide updates as we have information available.

We are aware of some mobile phones are having issues connecting to 000. If Optus customers need to call emergency services, we suggest finding a family member or neighbour with an alternative device.

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We are aware of an outage impacting our customers. Our teams are working to restore services as soon as possible. We will provide updates as soon as possible. We apologise sincerely to our customers.

We encourage any customers who need to contact emergency services to use a mobile line to call 000. Optus can confirm that Triple zero ("000") calls will not work from an Optus landline (fixed line telephone). Mobile calls to 000 will work if another carrier is available.

20/11/2022

24/04/2022

“At the going down of the sun and in the morning, we will remember them.”

31/12/2021

https://www.facebook.com/260248831286511/posts/948783649099689/?d=n

22/11/2021

Watch out for fake online deals and avoid scammers this sales season

22 Nov 2021 Body Australians have already lost about $12.9 million to online shopping including classifieds scams so far this year, and the ACCC is urging consumers to watch out for dodgy deals as pre-holiday sales approach. Scamwatch has received over 26,000 reports of online shopping scams, more t...

29/09/2021

Attention Hume residents!!

Victoria Police have recently been made aware of a local scam involving the use of Victoria Police's name and the Hume City Council's name.

Please be aware, if you receive a letter in the mail asking for payment of any kind, please contact the council on 9205 2200 to confirm.

If you have received a letter and/or made a payment, please contact Crime Stoppers on 1800 333 000.

21/08/2021

Although our office is closed, our team is continuing to work from home from 8:30am to 5:30pm on weekdays. Feel free to give us a call on 1300 910 392

25/07/2021

Although our office is closed, our team is continuing to work from home from 8:30am to 5:30pm on weekdays. Feel free to give us a call on 1300 910 392 or 0406030037

18/07/2021

We are hiring 🚨🚨 Contact Raghad or Carlos Misho for more information! Don’t forget to send through your resumes ‼️

15/07/2021

You're all seeing what I'm seeing - new cases, new exposure sites and a new strain of this virus that is wildly infectious.

You probably already know what we need to do next.

Victoria will not wait to act. We know that not much good comes from waiting.

Waiting could see more people infected and the number of exposure sites explode.

If we act now – while we're right on the heels of this outbreak – we can give ourselves every chance of getting ahead of it.

If we wait – we lose that option.

On the advice of Victorian Chief Health Officer we are announcing that Victoria will go into lockdown from 11:59pm on Thursday 15 of July 2021.

I know you know the drill:

There are five reasons to leave your home.

You can get the food and the supplies you need.

You can exercise - for up to two hours, and no more than 5kms from your home.

You can provide care or caregiving.

You can attend authorised work or education if you can't do it from home.

And you can go to get vaccinated at the nearest possible location.

These restrictions will be in place for five days.

The list of authorised workers is available online and I'll post a link below. To keep it simple, if you were a authorised worker during the last lockdown, you'll be a authorised worker this time around. Everyone else must work from home.

Last night we announced that face masks must be worn indoors at all times (except at home) and now we're also asking you to wear face masks outdoors at all times – just like the last lockdown.

We know this virus didn't start here in Victoria. And we know that if people followed the rules around face masks, we might not be in this situation today.

So please, do the right thing and wear a face mask at all times.

For those that have returned home from NSW - you must follow the requirements of your permit.

That means going straight home to quarantine for 14 days and only leaving home to get tested.

If you need help getting the food and supplies you need to quarantine at home you can call the coronavirus hotline. Like usual, I'll pop the details in the comments.

We are all counting on each other to do the right thing.

To keep our families, our businesses and our community safe.

And so we can get back to the things we love, as soon as we can.