25/05/2026
People rarely buy after seeing one piece of content.
Trust is built through repeated exposure over time.
The 7-11-4 framework suggests buyers need multiple touch points across different channels before they are ready to make a decision.
That is why helpful content matters.
Not because it goes viral, but because it answers questions, builds familiarity, and positions your business as a trusted option when the timing is right.
A simple place to start:
Take the top questions your customers ask and turn them into blogs, short videos, or FAQs.
We’ve just published a new blog explaining how the 7-11-4 framework works and how businesses can apply it to their marketing. Read it here: https://sgd.com.au/7-11-4-marketing/
The 7-11-4 framework is a marketing concept that says it takes 7 hours of content, across 11 touch points, in 4 different channels for someone to make a