Hyperviolet

15/12/2025

Hi everyone,

We do not have any further updates at this time.

The matter has now passed the required 90-day review period without resolution and is progressing through the next formal stage.

Hyperviolet remains in a temporary pause, and our previous notices remain current.

We will share further information once we are legally able to do so. We are looking to establish an update page on our website and a mailing list that customers can sign up to for updates once we are able to provide more information. We will post this here in due course.

Thank you for your patience and understanding.

🖤 Shelby
Hyperviolet

16/11/2025

Hyperviolet Service Update ⚠️ Temporary Pause (November–December 2025) ⚠️

Hyperviolet will be temporarily closed until the end of December (resuming early Jan, ideally).

Hi everyone,

I want to share an important update regarding Hyperviolet’s operations for the remainder of this year.

Due to an ongoing systems access issue that arose in recent months from a third party software, affecting our ability to safely retrieve customer records, billing information, and operational data, Hyperviolet will be entering a temporary pause period from November through December.

This pause is necessary to allow full cooperation with the appropriate privacy, security, and legal processes, and to begin the work of responsibly rebuilding our internal systems once we have the required information and direction from the relevant authorities on how to handle the matter with respect to impacted records, finances and client contracts that have been interrupted unexpectedly.

At this time:

Our CRM, billing, and communication systems remain offline. We will not be able to provide customer services during this time.

We do not currently have access to the complete data required to process refunds, adjustments, or individual account inquiries or resolve matters that were pending at the time of the systems outage.

We have sought guidance from the OAIC (privacy), ATO (tax and reporting), and other relevant bodies so that any future actions — including refunds or account rectifications and your personal customer data — are handled correctly and in line with statutory obligations.

Communication must remain written and general, as we are currently unable to respond individually until a formal determination, direction, or outcome becomes available for release. We must follow the confidentiality, procedural, and regulatory requirements that apply during these processes, which limit the amount of detail we can provide to individual clients until the matter concludes (and for which we have no systems to do so anyway) so general weekly updates will remain until further notice.

We are in an operational standstill during this period, and cannot offer rapid resolutions. However, no client data outside the affected CRM system is at risk, and all websites, design files, and creative assets stored independently remain secure. You may update your own website or engage alternative providers during this pause if you need continuity. No hosting plans have been cancelled on our clients end despite the billing pause/comms issue. Your sites remain live; we just cannot offer billable support services.

A further update will be shared once the next stage of the formal process is complete and we have clear instructions about how to proceed.

Thank you sincerely for your patience, understanding, and kindness during this extremely challenging time. My priority is ensuring that all actions taken are compliant, accurate, and in the best interest of clients once systems can be safely restored.

With appreciation,

🖤 Shelby
Hyperviolet

12/11/2025

Notice to Our Customers

We recently participated in a confidential statutory mediation meeting between the relevant parties regarding the CRM system outage that has impacted our communications and operational functions.

Unfortunately, the process did not result in a quick resolution, and next steps are currently under review with the appropriate regulators.

As outcomes and next steps remain uncertain, no individual client communications can be issued during this time.

Hyperviolet will therefore be temporarily closed for approximately two to four weeks while formal procedures are determined.

There may be no material updates during this period as we cooperate fully with the process.

This pause ensures the matter is managed appropriately and without prejudice.

No customer logins, websites, or payment systems outside of Hyperviolet are affected. We encourage clients to self-manage or temporarily defer to other providers where needed. Any impact to affected customers will be assessed once we have a clear pathway to do so.

We remain committed to transparency and will provide an update once further guidance has been received.

We sincerely appreciate your patience and understanding as we work to restore full service operations as soon as possible, and for our customers loyalty over our seven years in business - we hope this won't be the end of the journey.

Shelby 🖤
Hyperviolet

08/11/2025

Hi everyone,

A quick update ahead of next week’s formal proceedings.

Due to statutory and confidentiality requirements, I’m unable to share further details about the third-party systems issue currently affecting Hyperviolet’s operations. The matter is being addressed through the appropriate legal and regulatory channels, with a meeting scheduled on 10 November between myself and the service provider (data controller for our CRM).

What this means right now:
• ⚙️ Our CRM, billing, email, and marketing systems remain offline, so I can’t confirm projects, issue invoices or refunds, or operate as usual.
• 💾 All client data stored independently (websites, design files, creative assets) remains safe and unaffected. You can continue managing your sites or provide access to another designer if needed for continuity.
• 📨 Bulk emails and automations are paused until contact-consent records and systems are restored.

Communication
• I can’t take personal calls or emails during the proceedings or issue verbal statements.
• Updates will continue to be shared weekly here on Facebook, even if there’s no new progress.
• All contact must remain general and in writing, and not directed to any one person. Due to legal requirements, I’m unable to respond to individual customer enquiries but am aware this situation affects several clients.

Next steps
If the 10 November meeting doesn’t resolve the issue, Hyperviolet may need to temporarily pause operations while further steps are undertaken. Any retainer or prepaid billing adjustments will be reviewed once the matter concludes.

Please note: Any separate legal lodgement or escalation made during this process may not accelerate resolution of an individual matter. In those cases, we may only be able to provide the same limited response or refer to the existing case number(s) for cross-reference. Individual lodgements could also be processed as separate case files rather than continuations of the same issue, which may delay consideration until the primary matter is finalised; they may also progress more slowly, as they would still rely on the third party’s cooperation in any secondary or tertiary cases.

In some circumstances, individual matters may need to be handled after the current statutory process concludes, as the restoration of data and systems — and our return to full operations — depends on orders or directions from this process to be honoured by the third-party provider, who remains the data controller.

Thank you all for your patience, understanding, and continued support during this unprecedented situation. My focus remains on protecting client data, restoring operations, and ensuring compliance as quickly and fairly as possible.

With appreciation,
🖤 Shelby

28/10/2025

We’re currently experiencing a systems outage that’s affecting access to certain customer records, marketing tools, and invoicing systems.

The issue is connected to our third-party platform provider, and it’s now being addressed through the appropriate technical, regulatory, and legal channels to determine the cause and best path to resolution.

We anticipate this process may take until mid-late November, as the next formal review and update is scheduled for that time.

While these processes are underway, we won’t be taking on new work or clients. We appreciate everyone’s patience and understanding while we work to restore our systems securely and in full compliance with statutory requirements.

Please note: this outage has impacted our CRM, marketing, and customer service tools, so social media will remain our primary update channel for the time being.

Unfortunately, our annual Black Friday promotions will not proceed this year due to these technical constraints and the timing of the incident.

Our priority will be returning to support existing customers as soon as it is viable to provide a continued service.

No recurring billing will be taken during the pause and plans will be resumed on a case by case basis when systems stabilise.

If you have trouble reaching us by email or calendar bookings or links on our website are broken ⛓️‍💥 please do not hesitate to connect via Facebook during this time.

Thank you for your ongoing support and patience while we navigate this challenging situation.

— Hyperviolet 🖤

17/10/2025

Service Update: Temporary CRM System Outage

We are currently experiencing a temporary disruption affecting our CRM platform and connected systems. This may cause some automated invoicing, email notifications, appointment bookings, or account updates to be delayed — or, in some cases, missed.
The potential impact dates back to September 2025.

The issue originated with a third-party service provider and has impacted reliability of access to certain Hyperviolet operational data and relevant integrations, including Gmail. No customer data is known to have been compromised or exposed. All client design files, brand IP, websites, and assets remain secure and are stored separately from the affected system. This issue primarily affects our internal administration, marketing, and accounts processes.

We have implemented immediate safeguards and are pursuing resolution through the appropriate channels, in line with our privacy, consumer, and data-handling obligations. We will review our policies in line with this event.

During this time:

We are not onboarding new customers.

All existing customers will have extended grace periods for any payments due from 1 September 2025.

Alternative payment and invoicing options are available via Stripe or direct deposit.

Additionally, we have implemented an immediate pause on billing as of 16 October 2025 for monthly hosting clients affected by automatic payments. Your website remains live and unaffected. Once our services are restored, payments will resume without any backdating, and payment plans will be adjusted to avoid large lump-sum charges.

Please note that this may result in future billing dates overlapping with hosting renewal dates, with renewals processed first and a small dual payment period occurring thereafter. We are happy to provide individual solutions to customers affected as early as 1 September where this has significantly impacted their billing or business operations.

Our community group is also currently offline, and no email marketing will be conducted during this period. Promotions will be announced on social media only.

Due to the systems outage, we have temporarily amended our communication policy to permit messages via social media (including Messenger) for project and sales discussions. ClickUp guest access (our project tool) remains available for clients with major projects started in 2025, allowing them to follow progress. However, accounts, budgets, or proposals will not be visible — only work ex*****on information and chat facilities.

Refunds, where due, will be processed by 31 October 2025 to keep within tax return deadlines.

Shelby 🖤

15/09/2025

🚫 Stop Doing Everything.

You’re not moving forward because you’re scattered in ten directions.

Passive income, financial freedom, scaling your business — it’s all noise if you’re drowning in busywork without the foundations, systems or structures to hold it stable more than a week.

The best advice I ever got? Do less, not more.

🔒 Close doors.
🚪 Open better ones.
🔥 Cut ruthlessly
🎯 Build intentionally
⚡ Double down on what actually moves the needle.

Time, energy, money - none of these are infinite or guaranteed.

Stop burning them on things that look productive but give zero ROI.

Stop throwing your energy like spaghetti out being reactive to everything instead of making stable, strategy decisions.

Ask yourself:
✨ What’s not important?
✨ What do you waste energy on with no return?
✨ What’s the one thing that’s actually pulling you closer to your goals?

Eliminate. Automate. Delegate.

Plan slow. Execute fast.

F**k that order up, and you'll be wondering where you went wrong with way more work than time, and money bleeding.

Do less — but do it bigger, louder, better.

16/08/2025

Nothing solidifies identity like a flag — and Australia, being the overachiever it is, has seven.

But one of them, the Aboriginal flag, has had a complicated journey from cultural symbol to copyright controversy.

Originally designed in 1971 by Luritja artist Harold Thomas, the flag became a powerful emblem of Aboriginal pride.

But in 1997, Thomas secured its copyright, and in 2018, he licensed exclusive rights to WAM Clothing - a non-Indigenous company.

That meant cease-and-desist notices were sent to Aboriginal organisations for using their own flag.

Yep, that happened.

Fast forward to January 2022: after public outcry and the campaign, the Australian Government stepped in, acquiring the copyright in a $20 million deal.

The flag is now freely usable by all Australians, with Thomas retaining moral rights to ensure respectful use.

So, was it a symbol hijacked for profit or a reclaimed icon of unity? In 2025, it’s both a cautionary tale and a hard-won victory - a reminder that cultural symbols deserve protection, not commodification.

🔗

The national flag of any nation has always belonged to the public domain, but that is currently being challenged by Australia’s Aboriginal flag, the rights to which are exclusively owned by one, non-Indigenous company.

14/06/2025

Yes it's EOFY - but don't forget to invest in yourself too, not just your ventures or your vision!

Usually I'm all "can't stop won't stop" (that saggi moon energy is happening hard!)

But just take a day. Have a bath. Read that book. Enjoy a nice meal. Love yourself enough to rest. Sleep in on Sunday. Buy yourself flowers and cake or go for a run.

Whatever lights your soul on fire and leads you into the next quarter 🌛 🌹