05/06/2026
66 Million Dollars for an 'accessible' website that isn't actually accessible? Say what you will about the litigious nature of America, but I'd probably sue to get some of that money back too!
It is not uncommon for government, who are tasked with procuring accessible content, to believe the claims of their providers that the content they produce is accessible. If the procurement team don't have a solid understanding of the legislation or requirements, they don't have much choice but to believe them.
When we first started developing accessible document design training in 2010, we sought out government documents that weren't accessible and contacted the providers of those documents to help them deliver on their requirements.
The feedback was apathetic at best - not because the agencies believed they were doing the right thing, but because changing what they were doing would mean admitting that the previous way was not what they claimed it to be. Basically, they kept making inaccessible content because their clients believed them when they said it was accessible!
Procurement teams don't need to know how to do the work they are procuring, but it is vital that they know what it is they are getting from suppliers. Content doesn't work for people just because the person making it says it does!
[November 15, 2019 post update: The company that delivered the inaccessible 66 million dollar website (described in this post) to the State of California tried to get the case thrown out of court. The judge has now said no.]