Pia

27/05/2026

The gap between a user noticing a problem and your service desk addressing it is where MSP margin quietly leaks.

Different app. Wrong category. Missing context. Technician chases clarification. Client chases status. A 12-minute issue turns into a 63-minute ticket.

Pia Chat closes that gap inside Microsoft Teams. End-users describe what they need in plain language. Pia interprets, qualifies, and resolves through automation, before a ticket needs to be logged. When it can't fully resolve, it creates a structured ticket with context already captured, routed straight into ConnectWise, Autotask, or HaloPSA.

Aron Hardy-Bardsley (CTO) and Thomas McCaffery (Product Specialist) walk through the whole thing in live partner environments. Worth the watch if you're rethinking how requests should enter your service desk in the first place.

https://hubs.la/Q04hCfVs0

Watch the full Pia Chat walkthrough — see how MSPs resolve tickets at the point of conversation inside Microsoft Teams and their PSA. Featuring ConnectWise, Autotask, and HaloPSA integration.

25/05/2026

When Rich Freeman writes about your product, you read every word. 📰
Channelholic's coverage of Pia Chat captured something we couldn't have framed better ourselves:
"Patience has long been Pia's hallmark."

That patience is deliberate. As David Schwartz told Rich: too often in AI, "it feels like you just set out to climb to the peak of Everest and the reality is you don't have a map, you don't have a compass, you don't have your stops along the way. We've been very purposeful in saying that doesn't work."
Pia Chat is the next step on that map.

End users report issues in natural language, directly inside Microsoft Teams. Technicians get tickets with full context already attached. And for most Level 1 requests, no human needs to touch the ticket at all. 💜

Practical AI. Measurable outcomes. Guardrailed autonomy.

Thank you to Rich Freeman for the thoughtful coverage. Read the full piece 👇
https://hubs.la/Q04hCrp40

The company’s latest step on a long, carefully-paced march toward autonomous AI for service desks is a customer-facing chat tool capable of closing most Level 1 tickets on its own.

22/05/2026

🎉 Big news for the Pia team.

CRN has named two of our own to the 2026 Women of the Channel list: Alyssa Castro, Director of Partner Success, and Haeley Hathaway, Director of Marketing.

Alyssa built our partner success function from the ground up. She's the person our MSPs trust when they want to turn service delivery automation into real operational and commercial advantage.

Haeley has shaped how Pia shows up across the channel, building the co-marketing engine and event program that bring Pia and our MSP partners together at the industry's most important gatherings.

Two leaders, both helping shape the next era of the IT channel. We could not be prouder to see them recognized. 💜
Congratulations, Alyssa and Haeley. This one is well-earned.

Read the full announcement → https://hubs.la/Q04hCm5D0

CRN has named Pia's Alyssa Castro and Haeley Hathaway to the 2026 Women of the Channel list, recognizing their leadership in the IT channel.

21/05/2026

Pia's CEO and Chief Sales Officer don't attend every event. They're both at the Pax8 Mission Briefing in Sydney today!
David Schwartz and James Allen are on the floor for one reason: the conversations worth having with MSP owners and leaders right now are not the ones happening on a webinar replay. They're the ones where you can ask the hard question, push back on the answer, and figure out whether what we're building actually maps to how your business runs.
If you're in the room, find them. The next hour might be the most useful one of your week.

🇦🇺

18/05/2026

The Pax8 Mission Briefing lands in Melbourne today, and Pia is there.
James Allen, our Chief Sales Officer, and Sean Eustace are on the floor. If you run an MSP and you're tired of hearing "AI will fix it" without ever seeing how, come have the real conversation. The one about what actually changes in your service desk on Monday morning when AI is built for the way MSPs work, not retrofitted onto generic tooling.

Pia Chat is part of that conversation, too. Worth ten minutes of your time.

Find us. 👋

14/05/2026

📍 We're at the Pax8 Mission Briefing in Denver today.
If you're an MSP looking to resolve tickets faster, cut repetitive work out of your service desk, and actually deliver on the client experience you've promised, come find us. Austin Hampton and Tim Woehle are on the ground and ready to talk.

We're also showing Pia Chat live, the AI agent that turns end-user conversations into resolved tickets without your techs touching the keyboard.
See you there. 👋

12/05/2026

🇺🇸 🇨🇦 🇬🇧 🇪🇺 MSPs in the US, Canada, and Europe — 2 days until the live preview of Pia Chat, presented by our CTO Aron Hardy-Bardsley.

Pia Chat is built with automation at its core, resolving tickets from end to end. SmartForms and AI Resolution Assist handle requests on the spot. And when a technician is needed, Pia Chat keeps them in the same place where automation happens.

Less context switching. Faster resolution. Every action logged in the PSA.

Countdown's on. Save your seat → https://hubs.la/Q04g3J8v0

APAC-based? Different session, same content → https://hubs.la/Q04g3SFh0

Join us live on 14 May to see how Pia Chat resolves tickets inside Microsoft Teams. 60 minutes. Live Q&A. Americas & EMEA session.

12/05/2026

🇦🇺 🇳🇿 MSPs across APAC — Thursday's the live preview of Pia Chat, and we're 2 days out.

Here's what's different about Pia Chat: automation isn't a feature, it's the foundation. Every ticket gets resolved end-to-end, with SmartForms and AI Resolution Assist doing the work in chat. Technicians only step in when they're actually needed — and when they do, they're already in the same place where the automation is running.

No jumping between tools. No losing context mid-ticket. Every action logged in the PSA.

The clock's ticking. Save your seat → https://hubs.la/Q04g3M8h0

Based in the Americas or Europe? Catch the regional session → https://hubs.la/Q04g3G7m0

Join us live on 14 May to see how Pia Chat resolves tickets inside Microsoft Teams. 60 minutes. Live Q&A. APAC session.

11/05/2026

Find David Schwartz, Nick Ricucci, Sean Eustace, and Nic Ferraro at our booth — they're talking through what service delivery automation actually changes for MSPs trying to resolve tickets faster and lift margin.

Find David Schwartz, Nick Ricucci, James Allen, and Nic Ferraro at our booth — they're talking through what service delivery automation actually changes for MSPs trying to resolve tickets faster and lift margin. 🤖

Catch our rapid-fire pitch while you're walking past. Short, sharp, no fluff. ⚡
And ask the team about Pia Chat — our newest way to resolve client tickets faster, right inside Microsoft Teams. 💬

10/05/2026

Melbourne is where APAC's most growth-minded MSP leaders gather this week. 🇦🇺 The Pia team is at IT Nation Evolve APAC, May 11-15, and we're hosting two of the moments worth showing up for.

A hosted dinner. A Lunch and Learn. Both built around the structural shifts shaping how modern MSPs deliver service. 🍽️

Find David Schwartz, Nick Ricucci, Sean Eustace, and Nic Ferraro between sessions — they're up for a real conversation about what's working and what's not. 🤖

And ask them about Pia Chat while you're there — our newest way to resolve client tickets faster, right inside Microsoft Teams. 💬