NEXA Group

18/10/2023

Upon learning about Access Canberra’s pain points and goals, our NEXA experts took a consultative approach by assessing their current process and the opportunities available for improvement.

Download our latest Case Study to find out how NEXA empowered Access Canberra with a queue management solution to improve efficiencies and data-driven capabilities:

https://bit.ly/44ZIkJr

16/10/2023

When we think about the patient journey, we tend to focus on the period leading up to and during a medical appointment. However, that’s not the case.

Katie Bowden believes its important to recognise that the patient experience is shaped over a period of time and begins with the patients first interaction with your facility.

Pre-appointment experiences significantly shape a patient’s perception of the healthcare system. Effective communication, access to information, coordination of care and the ability to make informed decisions are key factors that contribute to a positive patient experience.

Watch the CX Insider Podcast episode "Why Patient Experience is overlooked in Healthcare" on https://bit.ly/3rtKIu2 or take a listen here: https://apple.co/3PJDLhP

09/10/2023

Are you a local Council requiring a simple queuing solution? Or a large Government Department needing a sophisticated, multi-dimensional customer journey management solution? Whatever you need, our Solutions are scalable and deliver results.

Our experienced consultants and robust technology are a catalyst to improving the Customer Experience across all customer-facing Government services, and help drive operational efficiencies.

NEXA's solutions streamline the customer-service process, and simplify even complex multi-step procedures, optimising the experience for staff and customers.

https://bit.ly/3ZqyiQh

04/10/2023

For your service design process to be successful, there are five core principles you need to follow. These principles will help to maximise customer satisfaction and improve your operation’s internal efficiencies.

Service Design is not only about the end product, but also about a systematic process of identifying problems, then researching, creating, testing, and implementing solutions.​
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Without considering the entire service and all of the touchpoints involved, you lose a lot of important pieces of the big picture. ​Find out what the 5 principles of service design are and more by reading our handy "Everything you need to know about Service Design" guide here: https://bit.ly/44xPpRa

02/10/2023

Read our latest Case Study to find out how NEXA collaborated with WA Health on an online appointment management portal that connected over 100 hospitals across Western Australia with their patients and carers, by giving a digital way to view upcoming outpatient appointments and receive real-time updates if there are any changes in their appointments.

Find out more here:

https://bit.ly/3PooqTH

26/09/2023

How long is “too long” in to sit in a waiting area for an appointment??

As the pressure on the Australian healthcare system grows, waiting room times have become more inevitable at medical centres, hospitals and clinics.

However, the line – so to speak – must still be drawn somewhere.

Even though your patients know that waiting is just a part of the process, there is still such a thing as “waiting too long” – and this is something that healthcare providers must pay close attention to.

So, ask yourself: are your patients waiting too long?

• What do we mean by “waiting” and how long is “too long”?
• How do wait times affect the entire patient experience?
• How can you minimise the wait times in your healthcare facility?

Let’s discuss patient expectations and how your healthcare facility can improve the patient journey by minimising patient wait times - read our latest blog here: https://bit.ly/3Eqcdrm

Are your patients waiting too long? Learn about reducing wait times and improving patient experiences at your healthcare facility.

21/09/2023

Listening to our clients' feedback is an important part of our process here at NEXA, as it allows us to improve and continue to provide the level of service that we are known for.

It's not just about our service continuously evolving, feedback is also where we draw our inspiration. When developing new products - who better to provide the facts from real experiences than the organisations and businesses we're supporting.

You can browse through some of this feedback here.

https://bit.ly/3r4k8Yg

19/09/2023

Delighted customers make a significant contribution in every business' success. Not only are they happy with your service but they also tend to tell everyone about you. That's why organisations must place a lot of importance on providing a premium service from the moment customers walk in your door.

Even with the advancement of technology where most processes are now automated, it's still important to have a good balance between automatic booking systems and human interaction. That way, customers still feel valued.

Fortunately, NEXA eConcierge can help you streamline your operations and proactively assist your clients in-person. Here's how!

https://bit.ly/3P0gdE1

14/09/2023

Got a feeling that someone you know or care about it isn’t behaving as they normally would? Perhaps they seem out of sorts? More agitated or withdrawn? Or they’re just not themselves. Trust that gut instinct and act on it.

You don’t need to be an expert to have an R U OK? conversation. Listening and giving someone your time might be just what they need to help them through.

Today is R U OK? Day - our national day of action when we remind our fellow Australians that every day is the day to ask, ‘are you OK?’ and start a meaningful conversation whenever they spot the signs that someone they care about might be struggling with life.

Learn more about the signs and when it's time to ask R U OK? here https://bit.ly/45OS0ra

12/09/2023

AT NEXA, we feel it's so important keep the conversation going on how we can transform healthcare for the better. Our very own Service Design and Delivery Director, Katie Bowden, is doing just that on the CX Insider podcast!

In the latest episode "Why Patient Experience is overlooked in Healthcare", Katie delves deep into the critical aspects of healthcare that often go unnoticed. She brings her expertise to the table, shedding light on the challenges and opportunities in improving patient experience.

Tune in to gain insights and learn how we can collectively make healthcare more patient-centric. You won't want to miss it!

Watch on https://bit.ly/45KaUj9 or take a listen here: https://apple.co/3sGkdlp"

07/09/2023

We can't wait to share the latest episode of CX Insider Podcast featuring our Service Design and Delivery Director Katie Bowden! Tune in this Monday to hear Katie discuss "Why Patient Experience is overlooked in healthcare" and gain valuable insights on how we're working to improve this crucial aspect of healthcare. Stay tuned!

06/09/2023

At NEXA, we remain focused on providing the highest levels of service and support to our customers. We are proud to have worked with a range of organisations across various sectors, including healthcare, education, and government, to provide innovative solutions that help streamline processes and enhance customer experiences.

Our dedicated team of staff have been working tirelessly to continue delivering these solutions, and I'm proud that NEXA is made up of a team of driven and genuine individuals. Read what it's like to work for NEXA here:

https://bit.ly/3quJe2i