Local Measure

13/06/2025

Local Measure is now part of Zendesk for Contact Center!

Follow us at Zendesk for the latest on AI-powered voice, boosted agent productivity, and seamless service at scale. This move strengthens our contact center solutions through deeper integration, and means we'll be able to deliver even smarter, more scalable, and seamless customer experiences into the future.

24/02/2025

💡 We’re incredibly excited to announce Zendesk intends to acquire Local Measure in a strategic move to broaden our customer and employee service solution.

Voice is one of the most important ways businesses connect with their customers, and this acquisition will accelerate Zendesk’s expansion into larger, more complex service environments, enhance its AI-powered voice capabilities, and strengthen its collaboration with Amazon Web Services.

This move will accelerate our journey toward delivering a fully integrated AI-powered voice platform, and is a bold step toward redefining AI-driven service.

Read more about the proposed acquisition here: https://zdsk.co/3Qy5JNi

03/05/2023

Call transfers down from 1 in 5 calls to 1 in 20 calls. 10% increase in first contact resolution.
2 min reduction in average handle time.
Increase in agent speed-to-competency.

See how Vodafone New Zealand (now One NZ) achieved these results with the help of AWS and Local Measure.

Watch the video now: https://localmeasure.wistia.com/medias/ph5ngsij92?utm_campaign=coschedule&utm_source=facebook_page&utm_medium=Local%20Measure

Vodafone New Zealand is one of New Zealand's leading digital services and connectivity companies. Read how they modernized their contact center solution to provide a personalized and enhanced customer experience by partnering with AWS and Local Measure. Vodafone can now offer customers an asynchrono...

26/04/2023

Are you looking for an all-in-one solution to manage your customer interactions across multiple channels?

Look no further than Local Measure's intelligent contact center platform, Engage.

With Engage, you can streamline your customer service operations and provide an exceptional experience for your customers on their channel of choice.

Learn more here: https://www.localmeasure.com/engage-for-amazon-connect-aws?utm_campaign=coschedule&utm_source=facebook_page&utm_medium=Local%20Measure

19/04/2023

Are you tired of outdated on-premise contact center solutions?

See how Vodafone New Zealand (now One NZ) partnered with AWS and Local Measure to modernize their contact center solution and provide a personalized and enhanced customer experience.

Watch the video now: https://localmeasure.wistia.com/medias/ph5ngsij92?utm_campaign=coschedule&utm_source=facebook_page&utm_medium=Local%20Measure

Vodafone New Zealand is one of New Zealand's leading digital services and connectivity companies. Read how they modernized their contact center solution to provide a personalized and enhanced customer experience by partnering with AWS and Local Measure. Vodafone can now offer customers an asynchrono...

13/04/2023

Did you know that 75% of consumers will not purchase from companies they don't trust to protect their data?

Protecting your customers' privacy is essential to building trust and driving business success.

Local Measure's Engage for Amazon Connect adheres to industry-leading standards to help you protect your customers' privacy.

Find out more: https://www.localmeasure.com/post/how-to-protect-your-customers-privacy-using-engage-for-amazon-connect?utm_campaign=coschedule&utm_source=facebook_page&utm_medium=Local%20Measure

Wondering how to protect your customer's data and privacy using Engage for Amazon Connect? In this article we go deeper into Amazon Connect and how it works.

12/04/2023

Avaya & Genesys are the most recent contact center vendors to announce end-of-life (EOL) for a number of their on-premise call and contact center systems.

𝗪𝗶𝘁𝗵 𝘁𝗵𝗼𝘂𝘀𝗮𝗻𝗱𝘀 𝗼𝗳 𝗽𝗮𝘆𝗶𝗻𝗴 𝗰𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀, 𝘁𝗵𝗲 𝗻𝗲𝗲𝗱 𝘁𝗼 𝗰𝗵𝗮𝗻𝗴𝗲 𝘃𝗲𝗻𝗱𝗼𝗿𝘀 𝗰𝗿𝗲𝗮𝘁𝗲𝘀 𝗮𝗻 𝗲𝗻𝗼𝗿𝗺𝗼𝘂𝘀 𝗼𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝘆 𝗳𝗼𝗿 𝗯𝗿𝗮𝗻𝗱𝘀 𝘁𝗼 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗲 𝘄𝗶𝘁𝗵 𝗔𝗿𝘁𝗶𝗳𝗶𝗰𝗶𝗮𝗹 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲 𝗮𝗻𝗱 𝗠𝗮𝗰𝗵𝗶𝗻𝗲 𝗹𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝗰𝗮𝗽𝗮𝗯𝗶𝗹𝗶𝘁𝘆, 𝗥𝗼𝗯𝗼𝘁𝗶𝗰 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲.

While the migration from an end-of-life system to a modern cloud contact center might seem daunting, many companies like Local Measure offer quick migration packages to migrate legacy contact center systems to the cloud. If you'd like to know more, or have an on-premise Contact Center solution that is approaching EOL, be sure to chat to the Local Measure team!!

𝗬𝗼𝘂 𝗰𝗮𝗻 𝗳𝗶𝗻𝗱 𝗺𝗼𝗿𝗲 𝗶𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝗵𝗲𝗿𝗲: 𝗵𝘁𝘁𝗽𝘀://𝘄𝘄𝘄.𝗹𝗼𝗰𝗮𝗹𝗺𝗲𝗮𝘀𝘂𝗿𝗲.𝗰𝗼𝗺/𝗽𝗼𝘀𝘁/𝗮𝘃𝗮𝘆𝗮-𝗴𝗲𝗻𝗲𝘀𝘆𝘀-𝗮𝗻𝗻𝗼𝘂𝗻𝗰𝗲-𝗲𝗻𝗱-𝗼𝗳-𝗹𝗶𝗳𝗲-𝗳𝗼𝗿-𝗼𝗻-𝗽𝗿𝗲𝗺𝗶𝘀𝗲-𝘀𝘆𝘀𝘁𝗲𝗺𝘀-𝘁𝗵𝗲-𝗳𝘂𝘁𝘂𝗿𝗲-𝗶𝘀-𝗰𝗹𝗼𝘂𝗱

On-premise systems from Avaya & Genysis are being shelved, more confirmation Contact Centers are moving to the cloud for AI & ML, and customer experience.

07/04/2023

Join us at AWS Contact Center Day on April 26 where we'll share a practical guide on how to create omnichannel customer experiences that delight customers and unlock hidden efficiency and cost-savings in your business.

You won't want to miss this session! Register now: https://pages.awscloud.com/NAMER-field-OE-contact-center-day-april-2023-reg-event.html?trk=fadbef6d-6264-4a98-807f-cfcfbf644620&sc_channel=sm&utm_campaign=coschedule&utm_source=facebook_page&utm_medium=Local%20Measure

06/04/2023

Are you tired of outdated on-premise contact center solutions?

See how Vodafone New Zealand (now One NZ) partnered with AWS and Local Measure to modernize their contact center solution and provide a personalized and enhanced customer experience.

Watch the video now: https://localmeasure.wistia.com/medias/ph5ngsij92?utm_campaign=coschedule&utm_source=facebook_page&utm_medium=Local%20Measure

Vodafone New Zealand is one of New Zealand's leading digital services and connectivity companies. Read how they modernized their contact center solution to provide a personalized and enhanced customer experience by partnering with AWS and Local Measure. Vodafone can now offer customers an asynchrono...

05/04/2023

Modernising your omnichannel strategy is a critical step in achieving excellence in Customer Experience (CX). Requirements of an omnichannel contact center platform include:

1. Viewing the conversations from a single dashboard.
2. Real-time update of data on each channel.
3. An agent view of potential problems before they occur.
4. The ability for agents to continue existing conversations from any channel the customer switches to.

Think Your Business Offers a True Omnichannel Experience? Think Again!

Find out more in our Whitepaper.

Join Audrey William of Ecosystm and Jonathan Barouch, Local Measure's CEO as they discuss business and your omnichannel strategy.

22/03/2023

Are your customers on Instagram 🤔 Do you use Instagram for customer support?
With over 1 billion active users each month, Instagram provides a unique opportunity to connect with your customers where 'they are'.

Read this article on the benefits of using Instagram for support:
http://www.localmeasure.com/post/why-its-time-to-use-instagram-as-a-customer-service-channel?utm_campaign=coschedule&utm_source=facebook_page&utm_medium=Local%20Measure

Is it time for your business to look into using Instagram as a customer service channel?
Be sure to check out the article above ☝️and contact us to find out more.

As consumers' time on social networks grows, they want to connect with companies using social media channels. Looking for Instagram integration for Customer Service.

16/03/2023

We are excited to announce that Local Measure is expanding its omnichannel capability with the addition of LINE Messenger as a native channel to our Engage cloud contact center platform.

Businesses can now manage customer interactions via LINE directly through our CCaaS platform, streamlining the process of engaging with customers on this popular messaging app.

Find out more here: https://www.localmeasure.com/post/easily-add-line-messenger-as-a-customer-service-channel?utm_campaign=coschedule&utm_source=facebook_page&utm_medium=Local%20Measure

Find out how to easily add LINE Messenger as a customer service channel to your contact center. Local Measure makes it possible.