Matchboard

12/02/2026

Austin is known as the Live Music Capital of the World® but it's also the first city in the U.S. where Matchboard will be running a live executive roundtable! Register for our Mar.18 lunch "An Introduction to Co-sourcing: the new outsourcing model rapidly displacing managed services in the Philippines".

For businesses looking to reduce cost and find the best talent, outsourcing services to the Philippines is nothing new. What is new, however, is an operating model called co-sourcing. Co-sourcing, otherwise known as staff leasing, has taken off rapidly in Canada and Australia, yet remains the indust...

11/02/2026

Yesterday we ran a roundtable lunch for 16 executives in a top Sydney restaurant. On arrival, 2 technicians were right outside hammering and drilling to fix the air-conditioning affecting the whole venue. Throughout the event there were a few short drilling episodes which was not ideal. BUT the guest speaker (the CEO of GoGet) was so entertaining that he was able to deflect it. And one of the servers diffused the whole situation when she brought in a birthday cake for one of the guests - she had earlier overheard him saying he had a birthday 🧁 Several of the executives stayed back to sing happy birthday and the event could not have ended on a happier note. A great CX save! PS We’ve booked another roundtable lunch at this venue in 2 weeks 😊

02/02/2026

How GoGet has achieved success in outsourcing to the Philippines - an interview with CEO, Tom Davey

A success story of the "sharing economy", GoGet Carshare has grown to be a household brand on the east coast of Australia. CEO Tom Davey gives an exclusive interview to Matchboard on the role of its offshoring strategy and high-performing team in the Philippines. What led GoGet to outsource its…

01/02/2026

We're running a complimentary Leaders Lunch in *Brisbane* on "CX in 2026: Where Trust, Empathy and AI Really Meet." Learn more about this fantastic networking session ⤵️

Customer expectations are evolving faster than most CX strategies can keep up. As AI becomes embedded across service, sales and support, CX leaders face a defining question: how do you scale intelligence and automation without losing trust, empathy and human connection? This exclusive roundtable bri...

23/01/2026

Come and hear the CEO of GoGet Carshare, Tom Davey, talk about the secrets to successful offshore operations in the - over a delicious networking lunch! We're almost booked out, so please be quick to register.

Unlock the secrets to successful offshore operations in the Philippines Join us for a complimentary lunch event designed for leaders considering or actively building offshore customer service and back office teams. Hear directly from Tom Davey, CEO of GoGet, as he shares GoGet's offshore playbook—...

18/01/2026

Pleased to announce that our inaugural BPO Exchange event in Sydney in 2025 will be back again in October 2026! Here's a snapshot from last year - it's not too early to get in touch if you'd like to sponsor or attend (2025 sold out!)

Matchboard's BPO Exchange is an annual event held in October in Sydney, gathering BPO Leaders, Consultants and Industry Bodies from around the region for a d...

06/01/2026

How do you know if your business is actually healthy vs. just looking good on paper? - 8 leaders reveal their top KPI (our one may surprise you!)

Revenue growth doesn't always mean business health. Our experts reveal the critical KPIs that separate sustainable success from companies heading toward trouble.

30/12/2025

🌟 We’re ending 2025 with a 5-star Google review from Koala! Happy New Year to one and all 🎆

22/12/2025

The CEO Magazine's list of Top Tech Innovators 2025 includes Sam Altman, Mark Zuckerberg, Tim Cook and...Matchboard's Sharon Melamed!☺️

Innovation has never moved faster or mattered more. From Silicon Valley to Sydney, Lagos to London, today’s most influential leaders are pushing boundaries, reshaping industries and redefining what progress looks like. And while history tends to spotlight the breakthroughs, the truth is that every...

08/12/2025

The Rise Of The Staff Leasing Model In IT Outsourcing

07/12/2025

If you’re a senior , recruitment or workforce leader, check out our lunch on Feb.26 in Sydney - before it books out!

There’s lots of talk about tech innovation, but how about innovation in the way we attract, retain and manage our contact centre people? Join a lively roundtable discussion for Contact Centre and Talent Acquisition leaders, where we’ll discuss innovative approaches to: Hiring in a hurry, with ta...

04/12/2025

Our opinion piece on how forward-thinking are using to power their recruitment, training, operations and analytics to stay competitive and stand out in the market - published in 19 media outlets across Australia and Asia this week! Outsourcing is not just about labour arbitrage, it's about leveraging an "AI entourage" of digital workers and tools alongside operational and EX excellence.

In 2026, choosing a BPO partner means valuing AI adoption, orchestration skills, compliance and proven business benefits over just cost savings.