Unified Recording

Unified Recording Unified Recording (UR) is a Call Recording and Screen Capture Platform. Scalability, stability and flexibility are at the heart of the product set.

Unified Recording iis an ecosystem of technologies which work together to provide best in class call recording , screen capture and agent evaluation. Unified Recording has been built from the ground up in consultation with customers, leading voice and data technologists and a number of solution
vendors to solve current and future call recording requirements. The products are designed to work with

legacy (E1/T1/PRI ISDN, Radio and analogue systems). The technical group at Unified Recording have also built
a best in class VoIP SIP recording engine. Most recently we are proud to announce the addition of Mobile Call recording with the Android Platform. Unified Recording is built on a modular approach using proven technologies, which is the reason the product has proven to be scalable, reliable and flexible. This approach allows the product to scale from 2 users all the way to multiple thousands of users, residing in multiple locations on an enterprise network. Best of all in the enterprise model, Unified Recording can be configured to provide a single
repository and interface for all calls. UR uses AES-256 bit encryption to encrypt all call recordings and screen captures. One of the most powerful features of UR is its ability to search and index calls. Not only does UR provide key search fields, it also provides a large number of customer configurable fields, including a memo field. The UR hardware is engineered using best quality components. Our professional series uses built in hardware RAID-1 redundancy. Additionally UR can run in a virtualised environment. What every the configuration, UR provides a complete, no fuss, turnkey call recording solution.

https://itwire.com/enterprise-solutions/how-do-suppliers-in-the-it-industry-win-business.htmlThere is a finesse required...
16/11/2020

https://itwire.com/enterprise-solutions/how-do-suppliers-in-the-it-industry-win-business.html

There is a finesse required to know that no two customers are the same. "Juggling price, performance, product features isn't a one-size-fits all approach. The tradition of flogging a product and retrofitting the solution is expensive and time consuming. The trend is moving to more customised solutions at a sensible price which can be implemented in a timely manner, thereby minimising downtime, and optimizing the customer experience - Shad Mortazavi, Founder and Managing Director of OpenIQ

We posed this question to a broad swathe of senior industry executives. Here's what they had to say. In keeping with our fortnightly 'controversial question' series, we offered a large number of suppliers (both in Australia and in other parts of the world) this question: For an end-user,...

Sidestepping the most common omni-channel pain points
30/09/2020

Sidestepping the most common omni-channel pain points

Sidestepping the most common omni-channel pain points   An omni-channel contact centre – industry jargon for a platform which connects with customers via telephone, email, web chat and SMS – can be a powerful asset for small and medium businesses. Going omni provides new opportunities to reach ...

Cloud contact centre suite solution provider MaxContact will partner with Sydney-based OpenIQ to provide Australian ente...
21/09/2020

Cloud contact centre suite solution provider MaxContact will partner with Sydney-based OpenIQ to provide Australian enterprises with a suite of contact centre solutions.

The agreement will enable MaxContact to rapidly expand its Australian footprint and help to accelerate its overall business growth.

OpenIQ provides a comprehensive contact centre suite, including telephony, workforce optimisation, contact centre and analytics.

14/02/2018
14/02/2018
We are pleased to announce the official launch of the Unified Recording page. Take a few minutes to visit our p...
24/08/2012

We are pleased to announce the official launch of the Unified Recording page. Take a few minutes to visit our product page @ http://www.unifiedrecording.com/

Unified Recording is an eco system of technologies which work together to provide best in class call recording and screen capture

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