ALT CTRL START

ALT CTRL START Your one stop resource to becoming an IT professional. Operations, admin, engineering etc. I post experiences, ideas, suggestions related to the IT workforce

What I would share in my early 20’s, entering the IT workforceYou're early 20's is the first stage of full independence ...
30/05/2026

What I would share in my early 20’s, entering the IT workforce

You're early 20's is the first stage of full independence or building towards. You might have left university, seeking an IT job, looking for a place to stay, fulfilling a career etc etc I left university in early 2011 and studying IT for 3 years. If I had someone to tell me what I needed or should have known during my early stages of my IT career, I would have wanted to hear the following....

You’re early 20’s is the first stage of full independence or building towards. You might have left university, seeking an IT job, looking for a place to stay, fulfilling a career etc et…

How I break down a system diagram, Part 2Have a read of the first post this will provide background to part 2 of this po...
29/05/2026

How I break down a system diagram, Part 2

Have a read of the first post this will provide background to part 2 of this post. Part 2 of this post will provide specifics on the overall understanding of the system architecture diagrams. I will go into break down each of the diagrams below and provide examples of the types of questions around the systems. The examples will be in…...

Have a read of the first post this will provide background to part 2 of this post. Part 2 of this post will provide specifics on the overall understanding of the system architecture diagrams. I wil…

You can now find me on Substack https://substack.com/You can also visit me on https://infotechmentor.com I share 15+ yea...
23/05/2026

You can now find me on Substack https://substack.com/
You can also visit me on https://infotechmentor.com
I share 15+ years of priceless tech industry experience and knowledge

IT mentor, sharing my 15+ years of tech industry experience

How to ask for technical/IT help in a better wayWe've heard the saying "it's not working." We listen to the problem/issu...
01/05/2026

How to ask for technical/IT help in a better way

We've heard the saying "it's not working." We listen to the problem/issue and then try our best to comprehend the problem but after a few minutes we just experience a wave go over our head. We then try to help and try to assist, with really little to no success. Before going into solution mode below are some questions to ask IT users or staff needing help with their technical/IT application inquiry…...

We’ve heard the saying “it’s not working.” We listen to the problem/issue and then try our best to comprehend the problem but after a few minutes we just experience a wave g…

How I break down a system diagram, Part 1Have a read of the following for further reading of assessing basic architectur...
01/05/2026

How I break down a system diagram, Part 1

Have a read of the following for further reading of assessing basic architecture diagrams, Part 1 of this post will provide detail on the overall understanding of the system architecture diagrams. Part 2 I will go into break down each of the diagrams below and provide specific questions around the systems. Have a view of the following diagrams below....

Have a read of the following for further reading of assessing basic architecture diagrams, Part 1 of this post will provide detail on the overall understanding of the system architecture diagrams. …

Best advice on getting an insight for a L1 tech/support application support role
24/04/2026

Best advice on getting an insight for a L1 tech/support application support role

This post is directed to users and IT professionals who have obtained that first job (well done :) ) but need some guidance/advice during the first few months of entering that job. Below are some q…

Top questions to ask about IT systems in 2026. Be ready for those IT interviews
12/04/2026

Top questions to ask about IT systems in 2026. Be ready for those IT interviews

This post is related to As mentioned in my previous post, API’s, system knowledge and IT language are sound skills to have in the IT workforce. You sound professional, competent, an expert in…

People and their personalities, there are better ways to deal with each of them
27/03/2026

People and their personalities, there are better ways to deal with each of them

Note – this is an opinion piece only. This is not a post suggesting professional or personal advice in the workforce. Sources mentioned are of my personal and professional use, it is advised …

Learn the challenges and biases' of workplace 'Onboarding'. This will define the standard and culture of the workplace
27/03/2026

Learn the challenges and biases' of workplace 'Onboarding'. This will define the standard and culture of the workplace

Onboarding, it’s the process of setting up an employee in the workforce. The employee will be given access to systems Setup emails Get added to invites and calendars Be given tours around the…

Top Q's from uni grads / new comers to the IT space courtesy of ChatGPT, and answers from 15+ years of IT workforce expe...
28/02/2026

Top Q's from uni grads / new comers to the IT space courtesy of ChatGPT, and answers from 15+ years of IT workforce experience, Pt.2

This post will focus on people and workforce IT skills (Refer to pt. 1, for technical opinions) What does a typical day look like in an IT ops/engineering / Application support role? I perform a mo…

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