Convergecom

Convergecom Convergecom is a service based company specialising in the installation, service and maintenance of Avaya IP Office Telephone Systems Australia wide.

We’re passionate about helping people get the best telecommunications experience for their business. Convergecom takes ownership of customer needs. With a focus on planning, preparation, and ‘getting it right the first time,’ our team develops solutions that provide a complete service with ongoing support.

**Is your phone system helping your business, or quietly getting in the way?**Most businesses don’t think about changing...
27/08/2026

**Is your phone system helping your business, or quietly getting in the way?**

Most businesses don’t think about changing their phone system until something breaks.

Fair enough. If it still rings, why touch it?

But there’s a big difference between a phone system that **works** and one that **works for your business today**.

Teams are more mobile. Customers expect faster answers. Staff work across offices, homes, and job sites. And missed calls, clunky transfers, or outdated handsets create friction that adds up over time.

At **Convergecom**, we help businesses get the right setup, whether that means improving what you already have, replacing ageing equipment, or moving to a modern cloud-based phone system.

And we don’t disappear after installation.

**We install it. We configure it properly. We train your team. And we’re here when you need support.**

Need new phones? We currently supply business handsets from **Avaya, Fanvil, and Yealink**, along with headsets and other communications equipment.

📞 **Service Desk:** 1300 664 453
✉️ **Support:** [[email protected]]
🌐 **Website & Online Shop:** https://convergecom.com.au/shop

Because your phone system shouldn’t be something your team has to fight with.

**It should simply help them communicate better.**

AI is everywhere right now.But not every AI belongs inside your customer conversations.With all the discussion around AI...
27/08/2026

AI is everywhere right now.
But not every AI belongs inside your customer conversations.

With all the discussion around AI, privacy, and security, businesses should be asking more than:

“Does our phone system have AI? ”

They should be asking:

Where does the data go?
Who controls what the AI can access?
Can a human take over?
Does it work with our actual call flows?
And what happens to the conversation afterwards?

That’s where we believe Yabbit is different.

We haven’t treated AI as something to simply bolt onto a phone system.

Yabbit brings the phone system, routing, reporting, automation, and AI together, with the business remaining in control.

AI can answer when you want it to.
Humans can take over when they should.
Calls can be routed according to your rules.
Conversations can become summaries, actions, and insight.
And the underlying communications platform remains business-grade and Australian-focused.

Because adopting AI shouldn’t mean giving up control.

The smarter phone system isn’t the one with the most AI.
It’s the one that uses AI in the right places.

**If your phone system only tells you who called, you’re missing the bigger picture.**It can tell you how your business ...
25/08/2026

**If your phone system only tells you who called, you’re missing the bigger picture.**

It can tell you how your business is actually performing.

How quickly are calls answered?
How many customers hang up?
Where are opportunities being lost?
What happens after the conversation?

These aren’t just phone statistics.

They’re signals about
**customer experience, team performance, and revenue opportunity**.

A modern phone system should do more than connect calls.

It should help you understand the business behind them.

**Measure the calls. Understand the experience. Improve what happens next.**

The most expensive thing your phone system can lose isn’t the call.It’s the context.Every day, customers explain problem...
21/08/2026

The most expensive thing your phone system can lose isn’t the call.
It’s the context.

Every day, customers explain problems, teams make promises and next steps are agreed.

Then the call ends.

And suddenly the business is relying on someone remembering:

What was understood?
What was promised?
What happens next?
Who owns the follow-up?

Businesses invest heavily in CRM, automation and customer experience — yet valuable conversations can still disappear the moment someone hangs up.

That’s the gap Yabbit AI is designed to close.

Not by replacing human conversations, but by making sure their value isn’t lost afterwards.

Better memory.
Clearer ownership.
Stronger follow-through.

Because the best businesses don’t just have great conversations.

They remember them — and act on them.

Adapt now, or let outdated communication slow your business down.Customers expect faster answers. Teams need to work fro...
17/08/2026

Adapt now, or let outdated communication slow your business down.

Customers expect faster answers. Teams need to work from anywhere. And businesses can no longer rely on communication systems built for yesterday.

That is why Yabbit UCaaS brings calling, messaging, meetings, mobility, collaboration, and reliability into one connected platform, helping your team respond faster, work smarter, and stay ready for what comes next.

Less friction.
More connection.
Better business communication.

Yabbit UCaaS. Built for the way business works now.

𝗪𝗵𝗮𝘁 𝗶𝗳 𝘆𝗼𝘂𝗿 𝗽𝗵𝗼𝗻𝗲 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝗰𝗼𝘂𝗹𝗱 𝗱𝗼 𝗺𝗼𝗿𝗲 𝘁𝗵𝗮𝗻 𝗷𝘂𝘀𝘁 𝗵𝗮𝗻𝗱𝗹𝗲 𝗰𝗮𝗹𝗹𝘀?Y𝗮𝗯𝗯𝗶𝘁 𝗢𝗽𝗲𝗻 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝗔𝗣𝗜𝘀 give your business the flexib...
15/08/2026

𝗪𝗵𝗮𝘁 𝗶𝗳 𝘆𝗼𝘂𝗿 𝗽𝗵𝗼𝗻𝗲 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝗰𝗼𝘂𝗹𝗱 𝗱𝗼 𝗺𝗼𝗿𝗲 𝘁𝗵𝗮𝗻 𝗷𝘂𝘀𝘁 𝗵𝗮𝗻𝗱𝗹𝗲 𝗰𝗮𝗹𝗹𝘀?

Y𝗮𝗯𝗯𝗶𝘁 𝗢𝗽𝗲𝗻 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝗔𝗣𝗜𝘀 give your business the flexibility to connect systems, automate workflows, and turn everyday communication into smarter action.

From provisioning and recordings to reporting, contact centre, user management, endpoints, conferencing and real-time control.

𝗬𝗮𝗯𝗯𝗶𝘁 𝗵𝗲𝗹𝗽𝘀 𝗯𝗿𝗶𝗻𝗴 𝗺𝗼𝗿𝗲 𝗼𝗳 𝘆𝗼𝘂𝗿 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝘁𝗼𝗼𝗹𝘀 𝘁𝗼𝗴𝗲𝘁𝗵𝗲𝗿 𝗶𝗻 𝗼𝗻𝗲 𝗰𝗼𝗻𝗻𝗲𝗰𝘁𝗲𝗱 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺.

That means less manual work, better visibility, faster processes, and more room for your team to focus on customers.

Because modern businesses need more than a phone system.
They need a platform that can adapt, connect, and grow with them.

Y𝗮𝗯𝗯𝗶𝘁. 𝗘𝘃𝗲𝗿𝘆𝘁𝗵𝗶𝗻𝗴 𝘆𝗼𝘂 𝗻𝗲𝗲𝗱. 𝗪𝗵𝗲𝗿𝗲𝘃𝗲𝗿 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗴𝗼𝗲𝘀.

When your phone system fails, how fast can your business recover?Phone support is easy to overlook — until calls stop wo...
14/08/2026

When your phone system fails, how fast can your business recover?

Phone support is easy to overlook — until calls stop working, customers cannot get through, or your team is left waiting for answers.

That is why reliable maintenance and support matter.

With the right support behind your phone system, your business gets more than troubleshooting. You get faster response, remote diagnostics, onsite repair options, regular health checks, software upgrades, priority support, and peace of mind when something goes wrong.

Because communication downtime is not just a technical issue.
It is a customer experience issue.

Support should not start after the problem becomes urgent.
It should be built into the way your business stays connected.

𝗗𝗶𝗱 𝘆𝗼𝘂 𝗸𝗻𝗼𝘄 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 𝗺𝗮𝘆 𝗯𝗲 𝗱𝗼𝗶𝗻𝗴 𝘄𝗼𝗿𝗸 𝘆𝗼𝘂𝗿 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗰𝗼𝘂𝗹𝗱 𝗵𝗮𝗻𝗱𝗹𝗲?Yabbit Integrations help connect your calls, CRM...
11/08/2026

𝗗𝗶𝗱 𝘆𝗼𝘂 𝗸𝗻𝗼𝘄 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 𝗺𝗮𝘆 𝗯𝗲 𝗱𝗼𝗶𝗻𝗴 𝘄𝗼𝗿𝗸 𝘆𝗼𝘂𝗿 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗰𝗼𝘂𝗹𝗱 𝗵𝗮𝗻𝗱𝗹𝗲?

Yabbit Integrations help connect your calls, CRM, workflows, and teams. Reducing double-handling, speeding up follow-up, and turning conversations into action.

𝗪𝗵𝗮𝘁 𝗲𝗮𝗰𝗵 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻 𝗰𝗮𝗻 𝗵𝗲𝗹𝗽 𝘄𝗶𝘁𝗵:

𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 — Keep CRM records and call activity aligned
𝗛𝘂𝗯𝗦𝗽𝗼𝘁 — Connect conversations with sales and follow-up
𝗭𝗼𝗵𝗼 𝗖𝗥𝗠 — Manage leads and customer interactions
𝗭𝗼𝗵𝗼 𝗗𝗲𝘀𝗸 — Improve support visibility and ticket handling
𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝗧𝗲𝗮𝗺𝘀 — Combine calling and team collaboration
𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝗗𝘆𝗻𝗮𝗺𝗶𝗰𝘀 𝟯𝟲𝟱 — Support CRM and business workflows
𝗣𝗶𝗽𝗲𝗱𝗿𝗶𝘃𝗲 — Track sales activity and opportunities
𝗭𝗲𝗻𝗱𝗲𝘀𝗸 — Give support teams better customer context
𝗢𝗱𝗼𝗼 — Connect communication with operations and CRM
𝗭𝗮𝗽𝗶𝗲𝗿 — Automate actions across connected apps
𝗪𝗲𝗯𝗵𝗼𝗼𝗸𝘀 — Trigger custom workflows instantly
𝗖𝗮𝗹𝗲𝗻𝗱𝗹𝘆 — Turn enquiries into scheduled appointments
𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝗧𝗶𝘁𝗮𝗻 — Support field service coordination and follow-up

𝗬𝗮𝗯𝗯𝗶𝘁 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀. 𝗟𝗲𝘀𝘀 𝗺𝗮𝗻𝘂𝗮𝗹 𝘄𝗼𝗿𝗸. 𝗠𝗼𝗿𝗲 𝗺𝗼𝗺𝗲𝗻𝘁𝘂𝗺.

𝗘𝘃𝗲𝗿𝘆 𝗰𝗮𝗹𝗹 𝗰𝗿𝗲𝗮𝘁𝗲𝘀 𝗱𝗮𝘁𝗮, 𝗯𝘂𝘁 𝗶𝘀 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝘂𝘀𝗶𝗻𝗴 𝗶𝘁 𝘁𝗼 𝗶𝗺𝗽𝗿𝗼𝘃𝗲?No? Then did you know Yabbit has it ready for you?𝗪𝗶𝘁𝗵...
03/08/2026

𝗘𝘃𝗲𝗿𝘆 𝗰𝗮𝗹𝗹 𝗰𝗿𝗲𝗮𝘁𝗲𝘀 𝗱𝗮𝘁𝗮, 𝗯𝘂𝘁 𝗶𝘀 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝘂𝘀𝗶𝗻𝗴 𝗶𝘁 𝘁𝗼 𝗶𝗺𝗽𝗿𝗼𝘃𝗲?

No? Then did you know Yabbit has it ready for you?

𝗪𝗶𝘁𝗵 𝗬𝗮𝗯𝗯𝗶𝘁 𝗦𝘁𝗮𝘁𝗶𝘀𝘁𝗶𝗰𝘀, 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 𝗰𝗮𝗻 𝘀𝗲𝗲 𝗮𝗻𝘀𝘄𝗲𝗿𝗲𝗱 𝗰𝗮𝗹𝗹𝘀, 𝗺𝗶𝘀𝘀𝗲𝗱 𝗰𝗮𝗹𝗹𝘀, 𝘁𝗮𝗹𝗸 𝘁𝗶𝗺𝗲, 𝗮𝘃𝗮𝗶𝗹𝗮𝗯𝗶𝗹𝗶𝘁𝘆, 𝗮𝗻𝗱 𝗰𝗮𝗹𝗹 𝗮𝗰𝘁𝗶𝘃𝗶𝘁𝘆 𝗶𝗻 𝗼𝗻𝗲 𝘀𝗶𝗺𝗽𝗹𝗲 𝘃𝗶𝗲𝘄.

That means fewer blind spots, faster follow-up, better team awareness, and smarter decisions from the conversations already happening every day.

Because your phone system should not just handle calls. It should help your business learn from them.

𝗬𝗮𝗯𝗯𝗶𝘁 𝘁𝗿𝗮𝗰𝗸𝘀 𝗲𝘃𝗲𝗿𝘆 𝗰𝗮𝗹𝗹, 𝗵𝗲𝗹𝗽𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗶𝗺𝗽𝗿𝗼𝘃𝗲 𝗶𝘁 𝗮𝗹𝗹.

The bigger question is not:“How many calls did we miss?”It is:“Did anyone follow them up?”Yabbit helps businesses see wh...
30/07/2026

The bigger question is not:

“How many calls did we miss?”

It is:

“Did anyone follow them up?”

Yabbit helps businesses see what is happening across their calls, identify missed opportunities, and make sure important enquiries do not disappear.

Because better communication is not about being perfect.

It is about making sure no customer is forgotten.

What happens to missed calls in your business?

Address

Level 1, 66 Terrigal Esplanade
Terrigal, NSW
2260

Telephone

+611300664453

Website

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