02/06/2026
For most of my career, I had a very clear answer when someone asked whether they needed a website.
The conversation was simple.
People needed somewhere to learn about your business, understand your services, and decide whether they trusted you enough to become a customer.
Then AI arrived.
For the first time in 15 years, I found myself rethinking that answer.
Because the way people find businesses is changing in real time.
Today, someone can ask ChatGPT a question and get recommendations in seconds. They can compare options, research providers, and narrow down choices before they ever visit a website.
That raises an interesting question…
If AI can provide information, what role does a website play now?
AI can help people find you.
But it still needs somewhere to learn who you are, what you do, who you help, and why your business deserves to be recommended.
And when someone eventually clicks through, they still need confidence that you’re the right choice.
If anything, websites are becoming more important.
For years, we built websites for people.
Now we’re building them for people and AI.
The businesses that do well in the next few years won’t be the ones with the cleverest marketing.
They’ll be the ones that are easiest to understand.
By people and AI.
Curious whether you’ve changed the way you think about websites since AI arrived…