Softgile

17/02/2026

How to Implement ITSM with Jira Service Management — Step by Step

Many ITSM initiatives fail not because of the tool — but because of unclear processes, poor configuration, and low adoption.

I’ve just published a complete guide on how to implement ITSM in Jira Service Management — from strategy and service catalogs to SLAs, automation, integrations, and KPIs.

In this article, you’ll learn:
✔️ How to design ITIL-based workflows
✔️ How to configure SLAs & escalation rules
✔️ How to build a service catalog users actually adopt
✔️ How to connect Jira with email, chat, and monitoring tools
✔️ How to scale ITSM across the business

If you’re planning to implement or improve ITSM, this guide will help you avoid costly mistakes and build a system that really works.

👉 Read the full guide: https://bit.ly/4kClbWG

ITSM Implementation Tutorial: How to Implement ITSM with Jira Service Management Post Date: Tuesday February 17th, 2026 Softgile Team2026-02-17T14:27:05+03:00 What Is IT Service Management (ITSM) and Why Modern Businesses Need It? A well-structured IT Service Management approach has a direct impact....

11/02/2026

Plan your Cloud migration with Softgile!

[email protected]

10/02/2026

🚨 Don't treat Atlassian Cloud migration as a “future problem.”

After March 30, 2026, Atlassian DC will no longer receive security updates, bug fixes, technical support, or SLAs.
And by February 28, 2029, it will reach FULL END of life.

It is not just a licensing change.
It is a business risk trigger.

From our experience, the biggest migration failures don’t happen during the move, they happen before it starts: messy permissions, outdated spaces, legacy content, and no governance.

We’ve just published a deep-dive on how cloud migration services reduce risks and how to migrate without losing data, security, or control.

😊 Read the full article: https://softgile.com/en/en-how-cloud-migration-services-and-solutions-reduce-atlassian-migration-risks/

💬 Plan your migration today, comment “Cloud” or send us a message - we’ll contact you.

How Cloud Migration Services and Solutions Reduce Atlassian Migration Risks Post Date: Tuesday February 10th, 2026 Softgile Team2026-02-10T15:24:05+03:00 Atlassian Cloud migration becomes risky when it is approached as a simple data transfer instead of a controlled business transformation. The most....

28/01/2026

Running Jira Data Center? Atlassian DC end of life in 2029 is just a date. The real risk starts much earlier. 🚨

What we see in real enterprise environments today:

• rising maintenance effort with minimal platform improvements
• marketplace apps losing Data Center support before Jira itself
• increasing security exposure due to reactive patching
• weak custom scripts and automations with no Cloud equivalent
• unclear SLA and support models as vendor backing fades

For large Jira Data Center instances, rushing into Cloud is as risky as staying put.

Without a phased strategy, migrations lead to downtime, broken workflows, audit gaps, and data integrity issues.

We’ve published a technical guide covering:

– what really changes for Jira DC before EOL
– when managed Data Center support still makes sense
– how to choose between Cloud-first and hybrid models
– how to migrate without breaking SLAs or compliance

🏷️ Read the full article:

End of Atlassian Data Center Support: Plan Jira Migration Roadmap to Cloud Post Date: Wednesday January 28th, 2026 admin2026-01-28T12:23:55+03:00 Atlassian has announced that it is fully shifting its focus to the Cloud and will gradually phase out its Data Center (DC) products, with end-of-life sche...

22/01/2026

Exciting news - Softgile is heading to Web Summit Qatar 2026 on February 1-4.
We’ll be in Doha meeting leaders and practitioners who are shaping how modern teams work, collaborate, and grow. On our agenda: We’ll be on the ground at the DECC discussing how to:
✅ Scale operations with Jira & Confluence
✅ Transform service delivery via Jira Service Management
✅ Optimize Agile & DevOps workflows for enterprise growth

Whether you’re leading a company or working hands-on with Atlassian tools, Nihad Gurbanli would be glad to connect. See you at the DECC.

See you in Qatar! 🤝

20/01/2026

Ask These Questions First 🚩 Choosing an Atlassian Cloud Provider

Atlassian’s cloud-first push leaves little room for migration mistakes. The wrong partner can mean hidden risks, broken workflows, and costly rework.

We break down what decision-makers need to know before committing:

✔️ the critical questions to ask an Atlassian Cloud migration provider
✔️ red flags that signal future problems
✔️ when migration planning should actually start
✔️ how to separate real expertise from sales promises

👉 Read the full article: https://softgile.com/en/en-atlassian-cloud-services-providers-how-to-choose-the-best-vendor-in-2026/

Written for leaders who want control, not last-minute firefighting.

📆 Book a consultation: [email protected]

Atlassian Cloud Services Providers: How to Choose the Best Vendor in 2026 Post Date: Tuesday January 20th, 2026 admin2026-01-20T12:17:14+03:00 As Atlassian accelerates its shift toward cloud-first delivery, organizations are under growing pressure to make smart, timely migration decisions. The right...

13/01/2026

How to overcome infrastructure complexity with AI-ready Cloud Migration? ☁️

For organizations operating in complex, fast-paced markets, agility, and operational efficiency are critical. A well-defined cloud migration strategy is no longer optional, it is a strategic enabler for leveraging AI and advanced digital capabilities.

Common challenges organizations face:

• Inefficient operations and slow team collaboration
• High IT costs and wasted resources
• Security gaps and compliance risks
• Slow innovation and delayed time-to-market
• Limited insights and poor data-driven decision making

A lack of Сloud strategy exposes businesses to increased costs, vendor lock-in, and operational risks. Choosing the right approach, whether Rehost, Replatform, Refactor, or Repurchase, requires coordanated planning and experienced guidance.

Softgile - Atlassian Platinum Solution Partner, delivers secure, end-to-end cloud migration with zero downtime and predictable outcomes.

📍 Read our research:

AI in Business: How a Cloud Migration Strategy Drives Innovation Post Date: Tuesday January 13th, 2026 admin2026-01-13T15:57:27+03:00 When the future of your business depends on adapting quickly and seizing every new opportunity, AI in business makes your company more agile, secure, and ready to fac...

05/07/2025

Research shows a push to make AI models more emotionally intelligent. What does this shift mean? https://oal.lu/2pHX4

29/06/2025

Small habits, big results. Are your daily routines helping or holding you back? Learn how habits shape your long-term success. https://oal.lu/OmtdU

28/06/2025

Data literacy is the new business language. If you can’t “read” data, you’re flying blind. Are you leveraging your data?
https://oal.lu/aHlDZ

24/05/2025

Rovo, Atlassian’s upgraded AI assistant, is here to streamline your team’s workflow. It helps to automate tasks and boost productivity across your projects.

Read the artcile: https://oal.lu/kiiAu

26/04/2025

Rovo AI is getting developer-savvy. From code suggestions to task prioritization, it’s not just helpful-it’s intuitive. https://oal.lu/n6GgA