28/07/2021
Excess Code Limited is hiring some IT Support Engineer for providing IT support service. Excess Code is a sister concern of Exponent Solution Limited which is running successfully from 2009 in Bangladesh.
Please Read Carefully Before Apply
(Skill and Attitude Matter not the Years of Experience)
No of Position: 3
Job Duties/Responsibilities:
• Respond to user requests for service, troubleshoot problems and help to provide solutions.
• Support PC hardware components, desktop operating system software, and application software.
• Perform first level repairs to equipment and arrange for other servicing needs.
• Identify and report system issues to back office. Monitor and test resolution of those issues sent to the back office for second level support.
• Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses to ensure basic information security.
• Record activities, solutions and other responses to request for service.
• Assist in maintaining inventory records and documentation for equipment.
• Contribute to customer technical documentation and participate in policy, procedure, and standards development.
• Consult with back-office experts, perform research and evaluate products to assist in the selection and purchase of equipment and installation or upgrade of systems.
• Assist users in determining appropriate software solutions to meet needs.
• Develop and provide user training for basic hardware and software use.
• Provide backup technical support for network including LAN, switch router, firewall, DHCP, DNS, proxy and wireless access point.
• Maintains open communication and positive working relationship with staff.
• Perform other duties/projects as assigned.
Technical Skill
• Applicants must have experience with Windows OS in a technical support environment.
• Applicants must also have experience supporting recent versions of Microsoft Office Applications,
• Experience with networking technologies and printer support is preferred.
• Applicants must have awareness of the PC hardware components, desktop operating system software, and application software.
• Applicant must have awareness of the PC industry’s current and emerging technology trends and direction, as well as a keen interest in computer-based information systems and technology.
• Must have basic information security concept and security tools knowledge.
• Must a graduate from computer/ IT related subject.
Other requirements
• Applicant must be a resident of Dhaka city
• Instant joining capability
• Remote office and remote support capability
• Travelling to site as per support requirement
• Mindset to work in startup Culture
• Excellent communication (both Bangla and English)
Academic qualification
Diploma/Graduation in IT or related field (ICT/EEE/CSE)
Freshers are also eligible to apply (Who has required skill set)
Experience
Skill and Attitude Matter not the Years of Experience. FYI this is an entry level position.
We are offering
We are offering a learning culture and fast growth opportunities. Beside that-
Salary range:
Provisional Period: BDT 7000 to 8000
After Provisional Period: BDT 15000 to 25000 (Based on skill and Experience)
Other Benefits:
Festival Bonus, Travel allowance, Mobile Allowance, Performance bonus
Apply Now: Please send your resume @ [email protected] .
Application Deadline: 31st July 2021.
Interview: Only short listed Candidates will be called for interview.
Special Note:
** Those who are now open for the job (Jobless) with above mentioned skill and experience will get preference.
** Selected candidates will have to work from home. Once the pandemic situation is over we will start our office again.
** There will be 3months of provisional period. It is a very serious time, only good performers will continue from here with us.
