09/09/2025
đĨī¸ IT Support Job āĻā§?
IT Support āĻŦāĻž Technical Support āĻšāϞ⧠āĻāĻŽāύ āĻāĻāĻāĻŋ āĻāĻžāĻāϰāĻŋ āϝā§āĻāĻžāύ⧠āĻā§āύ⧠āĻĒā§āϰāϤāĻŋāώā§āĻ āĻžāύā§āϰ āĻāĻŽā§āĻĒāĻŋāĻāĻāĻžāϰ, āύā§āĻāĻāϝāĻŧāĻžāϰā§āĻ, āϏāĻĢāĻāĻāϝāĻŧā§āϝāĻžāϰ āĻ āĻšāĻžāϰā§āĻĄāĻāϝāĻŧā§āϝāĻžāϰ āϏāĻŽā§āĻĒāϰā§āĻāĻŋāϤ āϏāĻŽāϏā§āϝāĻžāϰ āϏāĻŽāĻžāϧāĻžāύ āĻāϰāϤ⧠āĻšā§āĨ¤ āϏāĻžāϧāĻžāϰāĻŖāϤ āĻāϰāĻž end-user (āĻāϰā§āĻŽāĻāĻžāϰ⧠āĻŦāĻž āĻā§āϞāĻžā§ā§āύā§āĻ) āĻĻā§āϰ āĻā§āĻāύāĻŋāĻā§āϝāĻžāϞ āĻšā§āϞā§āĻĒ āĻĻāĻŋā§ā§ āĻĨāĻžāĻā§āĨ¤
đ āĻāĻžāĻā§āϰ āϧāϰāĻŖ
Hardware Support
āĻāĻŽā§āĻĒāĻŋāĻāĻāĻžāϰ, āĻĒā§āϰāĻŋāύā§āĻāĻžāϰ, āϏāĻžāϰā§āĻāĻžāϰ, āύā§āĻāĻā§āĻžāϰā§āĻ āĻĄāĻŋāĻāĻžāĻāϏ āĻā§āϰāĻžāĻŦāϞāĻļā§āĻāĻŋāĻāĨ¤
Software Support
Windows, MS Office software āϏāĻžāĻĒā§āϰā§āĻāĨ¤
Networking Support
Internet connection āϏāĻŽāϏā§āϝāĻž, Router, Switch, Firewall āĻāύāĻĢāĻŋāĻāĻžāϰā§āĻļāύāĨ¤
User Support
āĻ
āĻĢāĻŋāϏ āϏā§āĻāĻžāĻĢāĻĻā§āϰ āϞāĻāĻāύ, āĻĒāĻžāϏāĻāϝāĻŧāĻžāϰā§āĻĄ, āϏāĻŋāϏā§āĻā§āĻŽ āĻ
ā§āϝāĻžāĻā§āϏā§āϏ⧠āϏāĻžāĻšāĻžāϝā§āϝ āĻāϰāĻžāĨ¤
Security
Antivirus, Data backup, Cybersecurity āĻĒāϞāĻŋāϏāĻŋ āĻŽā§āĻāύāĻā§āĻāύāĨ¤
đ āϝā§āĻā§āϝāϤāĻž
āĻļāĻŋāĻā§āώāĻž: IT, Computer Science, āĻŦāĻž Diploma in Hardware & NetworkingāĨ¤
āĻĻāĻā§āώāϤāĻž:
Windows/Linux OS, Networking Basics, Microsoft 365, Google Workspace
Problem-solving mindset
Communication skills (āĻŦāĻžāĻāϞāĻž āĻ āĻāĻāϰā§āĻāĻŋ āĻĻā§āĻā§āϤā§āĻ āĻāĻžāϞ⧠āĻšāϞ⧠āĻŦāĻžā§āϤāĻŋ āϏā§āĻŦāĻŋāϧāĻž)
đ āĻŦāĻžāĻāϞāĻžāĻĻā§āĻļā§ IT Support āĻāĻŦ āĻĒāĻžāĻā§āĻž āϝāĻžā§ āϝā§āϏāĻŦ āϏā§āĻā§āĻāϰā§
Corporate Office (Bank, Telecom, Garments, Multinational)
IT āĻā§āĻŽā§āĻĒāĻžāύāĻŋ
ISP (Internet Service Provider)
Software firms
Outsourcing / Call Center
đ° āĻŦā§āϤāύ āϰā§āĻā§āĻ (āĻŦāĻžāĻāϞāĻžāĻĻā§āĻļā§)
Entry Level (0â2 āĻŦāĻāϰ): ā§§ā§Ģ,ā§Ļā§Ļā§Ļ â ⧍ā§Ģ,ā§Ļā§Ļā§Ļ āĻāĻžāĻāĻž/āĻŽāĻžāϏ
Mid Level (3â5 āĻŦāĻāϰ): ā§Šā§Ļ,ā§Ļā§Ļā§Ļ â ā§Ģā§Ļ,ā§Ļā§Ļā§Ļ āĻāĻžāĻāĻž/āĻŽāĻžāϏ
Senior/Manager: ā§Ŧā§Ļ,ā§Ļā§Ļā§Ļ â ā§§,ā§Ļā§Ļ,ā§Ļā§Ļā§Ļ+ āĻāĻžāĻāĻž/āĻŽāĻžāϏ
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