02/02/2026
Refund & Cancellation Policy | āϰāĻŋāĻĢāĻžāύā§āĻĄ āĻ āĻŦāĻžāϤāĻŋāϞ āύā§āϤāĻŋ
English:
At Swift Tech Solution, we strive to ensure every client is satisfied with our products and services. Due to the diverse nature of our offerings (Digital Downloads vs. Custom Services), our refund policy differs based on what you purchased.
1. Custom Development Services
For custom projects (Mobile Apps, Web Development, Custom Scripts), we operate on a milestone basis to ensure trust and transparency.
Advance Payment: All custom projects require a 30% upfront deposit of the total agreed amount to begin work.
Our Guarantee: If Swift Tech Solution fails to deliver the project, cannot meet agreed requirements, or cancels the project due to technical limitations on our end, we will refund 100% of your advance payment.
Client Cancellation: If you (the client) choose to cancel after work has commenced, the 30% advance is non-refundable to cover resources already used.
2. Digital Products (Themes & Scripts)
Since our marketplace items are downloadable digital files, they cannot be returned once downloaded. Therefore, all sales are final.
No Refunds: We do not offer refunds for "change of mind" or downloading the wrong file by mistake.
Exceptions: Refunds may be provided if:
The file is corrupt or does not match the demo description.
The product has a critical security flaw that our support team cannot fix.
3. Processing Refunds
Refund requests must be submitted via our support ticket system.
Approved refunds (for both Services and Digital Products) are processed within 5â10 business days and returned to the original payment method (Bank Transfer, Mobile Banking, or Card).
āĻŦāĻžāĻāϞāĻž (Bengali):
āϏā§āĻāĻĢāĻ āĻā§āĻ āϏāϞāĻŋāĻāĻļāύ-āĻ āĻāĻŽāϰāĻž āĻā§āώā§āĻāĻž āĻāϰāĻŋ āϝāĻžāϤ⧠āĻĒā§āϰāϤāĻŋāĻāĻŋ āĻā§āϞāĻžāϝāĻŧā§āύā§āĻ āĻāĻŽāĻžāĻĻā§āϰ āĻĒāĻŖā§āϝ āĻāĻŦāĻ āϏā§āĻŦāĻžāϝāĻŧ āϏāύā§āϤā§āώā§āĻ āĻĨāĻžāĻā§āĨ¤ āĻāĻŽāĻžāĻĻā§āϰ āĻ
āĻĢāĻžāϰāĻā§āϞ⧠āĻŦāĻŋāĻāĻŋāύā§āύ āĻĒā§āϰāĻā§āϤāĻŋāϰ āĻšāĻāϝāĻŧāĻžāϝāĻŧ (āĻĄāĻŋāĻāĻŋāĻāĻžāϞ āĻĄāĻžāĻāύāϞā§āĻĄ āĻŦāύāĻžāĻŽ āĻāĻžāϏā§āĻāĻŽ āϏāĻžāϰā§āĻāĻŋāϏ), āϰāĻŋāĻĢāĻžāύā§āĻĄ āύā§āϤāĻŋ āĻāĻĒāύāĻžāϰ āĻā§āϰāϝāĻŧā§āϰ āϧāϰāύ āĻ
āύā§āϝāĻžāϝāĻŧā§ āĻāϞāĻžāĻĻāĻžāĨ¤
ā§§. āĻāĻžāϏā§āĻāĻŽ āĻĄā§āĻā§āϞāĻĒāĻŽā§āύā§āĻ āϏāĻžāϰā§āĻāĻŋāϏ
āĻāĻžāϏā§āĻāĻŽ āĻĒā§āϰāĻāϞā§āĻĒā§āϰ āĻāύā§āϝ (āĻŽā§āĻŦāĻžāĻāϞ āĻ
ā§āϝāĻžāĻĒ, āĻāϝāĻŧā§āĻŦ āĻĄā§āĻā§āϞāĻĒāĻŽā§āύā§āĻ, āĻāĻžāϏā§āĻāĻŽ āϏā§āĻā§āϰāĻŋāĻĒā§āĻ), āĻāĻŽāϰāĻž āĻŽāĻžāĻāϞāϏā§āĻā§āύ āĻāĻŋāϤā§āϤāĻŋāĻ āĻāĻžāĻ āĻāϰāĻŋ, āϝāĻžāϤ⧠āĻŦāĻŋāĻļā§āĻŦāĻžāϏ āĻāĻŦāĻ āϏā§āĻŦāĻā§āĻāϤāĻž āĻŦāĻāĻžāϝāĻŧ āĻĨāĻžāĻā§āĨ¤
āĻ
āĻā§āϰāĻŋāĻŽ āĻĒā§āĻŽā§āύā§āĻ: āϏāĻŦ āĻāĻžāϏā§āĻāĻŽ āĻĒā§āϰāĻāϞā§āĻĒā§āϰ āĻāύā§āϝ āĻŽā§āĻ āĻā§āĻā§āϤāĻŋ āĻŽā§āϞā§āϝā§āϰ ā§Šā§Ļ% āĻ
āĻā§āϰāĻŋāĻŽ āĻĒā§āϰāϝāĻŧā§āĻāύāĨ¤
āĻāĻŽāĻžāĻĻā§āϰ āĻā§āϝāĻžāϰāĻžāύā§āĻāĻŋ: āϝāĻĻāĻŋ Swift Tech Solution āĻĒā§āϰāĻāϞā§āĻĒāĻāĻŋ āϏāϰāĻŦāϰāĻžāĻš āĻāϰāϤ⧠āĻŦā§āϝāϰā§āĻĨ āĻšāϝāĻŧ, āĻā§āĻā§āϤāĻŋāĻāĻŋāϤā§āϤāĻŋāĻ āĻĒā§āϰāϝāĻŧā§āĻāύ āĻĒā§āϰāĻŖ āύāĻž āĻāϰāϤ⧠āĻĒāĻžāϰā§, āĻŦāĻž āĻĒā§āϰāϝā§āĻā§āϤāĻŋāĻāϤ āϏā§āĻŽāĻžāĻŦāĻĻā§āϧāϤāĻžāϰ āĻāĻžāϰāĻŖā§ āĻĒā§āϰāĻāϞā§āĻĒ āĻŦāĻžāϤāĻŋāϞ āĻāϰā§, āĻāĻŽāϰāĻž āĻāĻĒāύāĻžāϰ āĻ
āĻā§āϰāĻŋāĻŽ ā§§ā§Ļā§Ļ% āĻĢā§āϰāϤ āĻĒā§āϰāĻĻāĻžāύ āĻāϰāĻŦāĨ¤
āĻā§āϞāĻžāϝāĻŧā§āύā§āĻ āĻŦāĻžāϤāĻŋāϞ: āϝāĻĻāĻŋ āĻāĻĒāύāĻŋ (āĻā§āϞāĻžāϝāĻŧā§āύā§āĻ) āĻāĻžāĻ āĻļā§āϰ⧠āĻšāĻāϝāĻŧāĻžāϰ āĻĒāϰ⧠āĻŦāĻžāϤāĻŋāϞ āĻāϰāϤ⧠āĻāĻžāύ, ā§Šā§Ļ% āĻ
āĻā§āϰāĻŋāĻŽ āĻĢā§āϰāϤāϝā§āĻā§āϝ āύāϝāĻŧ, āĻāĻžāϰāĻŖ āĻāϤāĻŋāĻŽāϧā§āϝ⧠āĻŦā§āϝāĻŦāĻšā§āϤ āĻŽāĻžāύ-āĻāĻŖā§āĻāĻž āĻ āϏāĻŽā§āĻĒāĻĻ āĻāĻāĻžāϰ āĻāϰāϤ⧠āĻšāĻŦā§āĨ¤
⧍. āĻĄāĻŋāĻāĻŋāĻāĻžāϞ āĻĒāĻŖā§āϝ (āĻĨāĻŋāĻŽ āĻ āϏā§āĻā§āϰāĻŋāĻĒā§āĻ)
āĻāĻŽāĻžāĻĻā§āϰ āĻŽāĻžāϰā§āĻā§āĻāĻĒā§āϞā§āϏā§āϰ āĻĒāĻŖā§āϝāĻā§āϞ⧠āĻĄāĻžāĻāύāϞā§āĻĄāϝā§āĻā§āϝ āĻĄāĻŋāĻāĻŋāĻāĻžāϞ āĻĢāĻžāĻāϞ āĻšāĻāϝāĻŧāĻžāϝāĻŧ, āĻāĻā§āϞ⧠āĻĄāĻžāĻāύāϞā§āĻĄā§āϰ āĻĒāϰ⧠āĻĢā§āϰāϤ āĻĻā§āĻāϝāĻŧāĻž āϝāĻžāϝāĻŧ āύāĻžāĨ¤ āϤāĻžāĻ āϏāĻŽāϏā§āϤ āĻŦāĻŋāĻā§āϰāϝāĻŧ āĻā§āĻĄāĻŧāĻžāύā§āϤāĨ¤
āϰāĻŋāĻĢāĻžāύā§āĻĄ āύā§āĻ: "āĻŽāύ āĻĒāϰāĻŋāĻŦāϰā§āϤāύ" āĻŦāĻž āĻā§āϞ āĻĢāĻžāĻāϞ āĻĄāĻžāĻāύāϞā§āĻĄā§āϰ āĻā§āώā§āϤā§āϰ⧠āĻāĻŽāϰāĻž āϰāĻŋāĻĢāĻžāύā§āĻĄ āĻĻā§āĻ āύāĻžāĨ¤
āĻ
āĻā§āϝāύā§āϤāϰā§āĻŖ āĻŦā§āϝāϤāĻŋāĻā§āϰāĻŽ: āϰāĻŋāĻĢāĻžāύā§āĻĄ āĻĻā§āĻāϝāĻŧāĻž āĻšāϤ⧠āĻĒāĻžāϰ⧠āϝāĻĻāĻŋ:
āĻĢāĻžāĻāϞāĻāĻŋ āĻā§āώāϤāĻŋāĻā§āϰāϏā§āϤ āĻŦāĻž āĻĄā§āĻŽā§ āĻŦāϰā§āĻŖāύāĻžāϰ āϏāĻžāĻĨā§ āĻŽā§āϞ⧠āύāĻžāĨ¤
āĻĒāĻŖā§āϝāĻāĻŋāϤ⧠āĻāĻŽāύ āĻāĻāĻāĻŋ āĻā§āϰāĻŋāĻāĻŋāĻā§āϝāĻžāϞ āϏāĻŋāĻāĻŋāĻāϰāĻŋāĻāĻŋ āϤā§āϰā§āĻāĻŋ āĻĨāĻžāĻā§ āϝāĻž āĻāĻŽāĻžāĻĻā§āϰ āϏāĻžāĻĒā§āϰā§āĻ āĻāĻŋāĻŽ āĻ āĻŋāĻ āĻāϰāϤ⧠āĻĒāĻžāϰ⧠āύāĻžāĨ¤
ā§Š. āϰāĻŋāĻĢāĻžāύā§āĻĄ āĻĒā§āϰāĻā§āϰāĻŋāϝāĻŧāĻžāĻāϰāĻŖ
āϰāĻŋāĻĢāĻžāύā§āĻĄā§āϰ āĻāύā§āϝ āĻ
āύā§āϰā§āϧ āϏāĻžāĻĒā§āϰā§āĻ āĻāĻŋāĻā§āĻ āϏāĻŋāϏā§āĻā§āĻŽā§āϰ āĻŽāĻžāϧā§āϝāĻŽā§ āĻāĻŽāĻž āĻĻāĻŋāϤ⧠āĻšāĻŦā§āĨ¤
āĻ
āύā§āĻŽā§āĻĻāĻŋāϤ āϰāĻŋāĻĢāĻžāύā§āĻĄ (āϏāĻžāϰā§āĻāĻŋāϏ āĻāĻŦāĻ āĻĄāĻŋāĻāĻŋāĻāĻžāϞ āĻĒāĻŖā§āϝā§āϰ āĻāύā§āϝ) ā§Ģâā§§ā§Ļ āĻāĻžāϰā§āϝāĻĻāĻŋāĻŦāϏā§āϰ āĻŽāϧā§āϝ⧠āĻĒā§āϰāĻā§āϰāĻŋāϝāĻŧāĻžāĻāϰāĻŖ āĻāϰāĻž āĻšāĻŦā§ āĻāĻŦāĻ āĻŽā§āϞ āĻĒā§āĻŽā§āύā§āĻ āĻĒāĻĻā§āϧāϤāĻŋāϤ⧠āĻĢā§āϰāϤ āĻĻā§āĻāϝāĻŧāĻž āĻšāĻŦā§ (āĻŦā§āϝāĻžāĻāĻ āĻā§āϰāĻžāύā§āϏāĻĢāĻžāϰ, āĻŽā§āĻŦāĻžāĻāϞ āĻŦā§āϝāĻžāĻāĻāĻŋāĻ āĻŦāĻž āĻāĻžāϰā§āĻĄ)āĨ¤