23/06/2022
BRG2022-0618 - System Administrator (Senior)
Very good English and French (verbal and written)
Required skills:
· ITIL foundation certified (and proven experience with ITIL processes).
ServiceNow System Administrator Certification.
ServiceNow Implementation Specialist Certification.
Experience with ticketing systems (ServiceManager, ServiceNow, etc.).
Basic Knowledge of Database Management (Oracle/SQL) and Linux operating system.
Preferred skills:
Knowledge and certification in ServiceNow products (HR, ITSM,..).
ServiceManager 9.x, Connect-IT and related products (by HP/Micro Focus) system administration.
Experience with Web services (Xml/Soap/Rest).
Basic knowledge of Java scripting (for light customization purpose).
Working conditions
Work shifts of 8 hours covering the time range between 08:00 am and 06:00 pm from Monday to Friday with some flexibility required when overtime is exceptionally needed.
Covering of the standby service 6pm > 8am + weekends and public or Commission holidays - 1 week/month.
Office located in the center of Brussels. (Possibility of teleworking)
Description:
We need to reinforce the team in charge of the EC Service Management tools. The service is supporting the following applications:
SMT: Helpdesk tool based on Micro Focus Service Manager 9.64
MY IT Support (MITS): Self-service web-based tool for registering standard requests and incidents (the web portal of SMT)
ServiceNow: The ServiceNow is a SaaS cloud computing software. It involves setting up systems to define, manage, automate and structure services for companies. (ServiceNow Platform including ITSM, ITBM, HR, ... modules)
The SMT SUPPORT Main Services are:
Troubleshooting of the EC Service Management tools (ITSM tools) for Incident, Problem, Change and Knowledge management modules.
Configuration, Deployment, Administration, System Supervision and monitoring of the EC Service Management tools.
EC Service Management tools Software updates & Releases deployment. (change/release management)
Continuous improvement. (Monitoring, Release testing and deployment …)
The agent will reinforce the current team, handling the support and deployments of the current applications in use. The principal function, using his experience on ServiceNow Platform, will be to help and guide the service in the context of the maintenance or continuous deployment and improvements of the ServiceNow Platform solution inside the European Commission. (Principally on ITSM module)
Apply by sending your cv to [email protected]
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