11/01/2026
New research from SysAid, built on answers from 718 IT pros, puts a number on something most of us already feel: 35 percent. That's the average share of working time that disappears into manual, repetitive work.
Thirty five percent sounds abstract until you do the math. On a five day week, that's roughly a day and three quarters spent on password resets, access changes, and copying the same fix from one ticket to the next.
The part that bugs me is who gets stuck with it. The rough quarter of respondents in the 40 to 60 percent range aren't slacking. They're often the people who could automate the whole mess in an afternoon, and they never get the afternoon because the queue doesn't empty.
My take is that most teams start with the wrong question. They ask which shiny platform to buy. I'd start with two weeks of tickets, sorted into piles. Anything that keeps showing up is your automation list, and it's usually shorter than people expect.
Close to 40 percent of shops also listed tool consolidation as a leading goal for this year. That tracks with what I see in the field. If your user data lives in five systems that don't talk to each other, automation turns into a scavenger hunt.
New research across 718 IT professionals reveals how much working time is lost to manual, repetitive tasks, and what high-performing teams are doing differently.