The Internet Centre

The Internet Centre The Internet Centre is a Full-Service, Edmonton-based, IT infrastructure company

Ever wondered what path your traffic actually takes to get somewhere? Now you can watch it.incentre.net/go/lookingglassW...
10/30/2026

Ever wondered what path your traffic actually takes to get somewhere? Now you can watch it.

incentre.net/go/lookingglass

We've put a free looking glass on our own network, AS6171. Pick one of our routers, type in an address, and run a ping or a traceroute from there. The rows show up live as the replies come back. You can also look up BGP routes, search AS paths and see the routes we're learning from a given network.

It's the same view our network people use when something looks off. No account and no login, just lookingglass.incentre.net in a browser.

Handy if you're chasing a slow route, checking whether something's reachable from our side, or just curious how the internet is wired together. Bookmark it for the next time somebody tells you "it's only slow from here."

You pay for the bank portal, the accounting software, payroll and the domain. Every one of those logins has a "forgot pa...
10/28/2026

You pay for the bank portal, the accounting software, payroll and the domain. Every one of those logins has a "forgot password" link, and it sends the reset to an email address. Usually the same one.

That inbox is the master key to the business. Someone who gets into it doesn't need your other passwords. They can just reset them.

So if you do one thing for Cyber Security Awareness Month, make it this: give that email account its own password, one you don't use anywhere else, and turn on two-step sign-in so a password on its own isn't enough to get in.

If you're not the one who holds the admin login for the office email, send this to whoever is.

The password and the second step are yours to set. The filtering that sits in front of that inbox is the part we look after, and here's what it does:

incentre.net/go/email-master-key

10/26/2026

You've paid rent on those copper phone lines every month since the office opened.

The phone system itself is fine. It's paid for, everybody knows how to transfer a call on it, and nobody wants to retrain the front desk. The part that keeps billing you is the copper coming into the building.

SIP trunking swaps that part and leaves the rest alone. Your calls come in as voice channels over your internet connection instead of physical lines, your phone system connects to our phone switch here in Edmonton, and you keep your numbers.

If your phone system is old enough that it can't connect this way, I'll tell you that before you spend anything.

Send this to whoever pays the phone bill in your office. Here's how the switch works:

incentre.net/go/copper-rent

10/23/2026

Count the phones in your office. Now count how many ring at the same time.

Business phone usually gets quoted per user, so you take a monthly rate and multiply it by everyone on staff. Most offices are never on that many calls at once.

Our By Channel plan is priced the other way. A channel is one call in progress, not one person. A shop with twenty desks that's never on more than six calls at once buys six channels, and everybody still gets their own extension, voicemail and the apps. When the busy times get busier, you add a channel.

By Channel is $24.95 per channel a month on a three year term, plus a monthly charge for each phone number, and a $3.50 per channel platform fee for 1 to 3 channels or an annual licence from $600 at 4 or more, with Canada-wide calling. If you'd rather have a line for every person, All-in-One is $24.95 per seat a month, plus a $3.50 per seat platform fee and the same per-number charge. Those are our current published rates, and the full breakdown is on the page.

Tell me how many calls you run at once on your busiest morning and I'll work out which one costs you less.

incentre.net/go/business-phone

10/21/2026

Eight people on the clock, and the internet's down. You're paying all of them to wait.

That's the real cost of an outage at an office. It isn't the monthly bill for the connection, it's the payroll that keeps running while nobody can work. So the thing worth buying is the connection and the people behind it, not just the speed on the box.

Here's what that looks like with us. Symmetrical fibre wherever our own network reaches, and DSL bonding or fixed wireless where fibre isn't at your door yet. If one connection going down would stop your whole day, we can design in failover to a second path, so the office can keep working while the first one gets fixed. And when you call, you're talking to the team in Edmonton that runs it.

Ask about it before the morning you need it.

incentre.net/go/business-internet

You spent part of Thanksgiving fixing your mom's wifi. Again.The fix you did on the weekend will hold until the next vis...
10/19/2026

You spent part of Thanksgiving fixing your mom's wifi. Again.

The fix you did on the weekend will hold until the next visit. What's worth more is ten minutes on the plan itself, before she renews or signs anything new. These are the four questions I'd ask:

1. Is the modem rented? If it is, find out what it costs each month and what returning it involves.

2. How long is the term, and what does leaving early cost? Better to know that before the renewal call than after it.

3. Is the speed sized for the people who live there now? A plan picked when the house was full might not fit two people today.

4. When it breaks, who does she call? And does a person answer, or does she end up calling you?

Send this to whoever does the other half of the tech support in your family. I also keep a short checklist for shopping any internet or phone provider, with how I answer each question:

incentre.net/go/checklist

You bought a bag of a hundred RJ45 ends. Here's how not to waste half of them.Both pin orders are in the slides. Save th...
10/16/2026

You bought a bag of a hundred RJ45 ends. Here's how not to waste half of them.

Both pin orders are in the slides. Save this and pull it up next time you've got the crimper out.

Hold the plug clip down, gold pins up, cable pointing at you. Pin 1 is on the left.

T568B: white/orange, orange, white/green, blue, white/blue, green, white/brown, brown.

T568A: white/green, green, white/orange, blue, white/blue, orange, white/brown, brown.

Use the same order on both ends and you've got a straight-through cable, the kind used most often for patch cords. A on one end and B on the other makes a crossover.

Before you squeeze, look through the clear plastic and check the order one more time. That habit alone saves a lot of ends.

The full diagram for both standards, plus the crossover, is on our site:

incentre.net/go/cable-colors

10/14/2026

You paid for that server outright. Then you put it in the closet with the mop.

I get it, it has to live somewhere. But the expensive part is already bought. What it doesn't have is clean, redundant power, proper cooling, a real network connection, and somebody close by who can walk over to it when it stops answering. A space heater and a power bar don't count.

That's what a rack in our south Edmonton data centre is. It's still your server, you still own it and run it, it just lives somewhere built for it. And we've got space right now, in a building you can drive to and walk through before you commit to anything.

Tell me what you want to rack and I'll tell you what's free.

incentre.net/go/colocation

This one's just a thank you.To everyone who trusts us with their internet, their phones or their servers. Some of you si...
10/12/2026

This one's just a thank you.

To everyone who trusts us with their internet, their phones or their servers. Some of you signed up last month and some of you go back years, and you're the reason there's a team here in Edmonton picking up the phone.

Thanks too to the neighbours, the local businesses we work alongside, and the robotics teams building down the hall.

I hope the turkey's good, the drive is short, and nobody asks you to fix the wifi before dessert.

Happy Thanksgiving from all of us at The Internet Centre.

10/09/2026

Your number's on the van, the invoices, the sign out front and the Google listing. It's also attached to a building you're leaving.

It doesn't have to be. A hosted number lives on our network, not at your address, so moving the office doesn't mean moving the number. You take it with you, the calls keep landing, and nothing you've already printed goes stale.

Here's what that actually looks like. We move your existing numbers over, your team keeps their extensions and voicemail, and the phones register wherever you plug them in. The desktop and mobile apps ring too, which helps in the weeks where half the office is in the new space and half is still in the old one.

We do this for businesses across Canada and into the US, and the person who picks up when you call is on our team in Edmonton.

incentre.net/go/business-phone

Address

4130 – 95th Street NW
Edmonton, AB
T6E6H5

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+17804506787

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