Redman Tech

11/11/2020

Gone, but not forgotten. We will take time to remember you.

10/31/2020

Have a scare-rific Halloween! We might not be able to do what we would normally do on this day, but we can still have fun, dress up and celebrate the holiday! What did you dress up as this year? How did you make it spooktacular? Share pics!

09/13/2020

ROLE AND PURPOSE

The Customer Support Representative, reporting to the Director of Customer Support, is the point person for our clients, thinking on their feet as they deliver world-class service. They are responsible for using excellent, in-depth knowledge of Redman/Brivity/Relaythat Platform as well as communicating effectively with team members both within the customer service department as well as team members from design, development, and sales departments as needed.

DUTIES AND RESPONSIBILITIES

Be proactive about identifying the solution
Take a hands-on approach to resolving every issue from start to finish
Over time you will become well versed and knowledgeable about our products and services and function as the primary point of contact for customer service and support

Resolve product or service problems by clarifying the customer's problem; determining the cause of the issue; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain customer records by updating account information
Maintain financial accounts by processing customer adjustments
Recommend potential product modifications to developers by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team efforts by accomplishing related projects as needed
Attract potential customers by answering product and service questions; suggesting information about other products and services
SKILLS & COMPETENCIES

Strong communication skills (written/verbal)
Strong problem solving abilities Computer/Tech literacy

The ability to talk with and listen to our customers like an expert
Must work in Edmonton office.
QUALIFICATIONS

2-4 years experience in Customer Service/Account Representative/Client Care preferred
HTML/CSS Experience bonus
Experience working in real estate-related businesses preferred but not required.
Benefits:

06/30/2020

Happy Canada Day Everyone! Don't let the turmoil of the times, make you forget about all the great things about Canada. Let's get out and Celebrate safely and socially distanced.

03/24/2020

Now more than ever people are working from home as a response to the current pandemic we’re facing with .

With more people working remotely than ever before, it’s important to have the right home office design and set up to be productive.

03/22/2020

How can you make the work from home transition easier? Use these five tips!

As concerns surrounding the coronavirus grow, businesses and school districts across the country are considering how to best prevent it from spreading. Though these measures aim to keep communities…

03/17/2020

It’s the best holiday in March! Happy St. Patrick’s day!

03/15/2020

The new coronavirus caused a big drop in financial market.

Redfin’s Chief Economist, Daryl Fairweather, answers consumer questions about the coronavirus outbreak and its impact on the housing market.

03/10/2020

It appears lower mortgage rates are on the way!

It appears lower mortgage rates are on the way – in its first downward movement since 2015, the Bank of Canada (BoC) has cut its trend-setting

03/08/2020

Bring in buyers and sellers who are ready to work with you. We can help you build a website that works!

An effective real estate website for a solo agent needs to look great and capture leads. Discover our simple, affordable solution.

03/04/2020

Good news is on the way for those getting into the housing market this spring – it’s going to become a bit easier to qualify for a mortgage.

Good news is on the way for those getting into the housing market this spring – it’s going to become a bit easier to qualify for a mortgage, as changes

02/26/2020

The reality is that open houses have always benefited one thing and one person: Generate open house real estate leads for the listing agent.

Open houses - Whether they get you the sale or not, they serve a much more important purpose: Generating open house real estate leads. Here's everything you need to know about this precious lead source