03/22/2020
To our valued clients and friends:
Network Ontario is committed to providing a safe working environment for our clients and staff. Please see the below updates for further information regarding our response to the COVID-19 pandemic.
SUPPORT
Due to the ongoing concerns with COVID-19 our office will remain closed to visitors. On-site support and installations will be suspended until further notice unless deemed critical and will be scheduled for off-peak hours where person to person interaction is limited.
As always we have provisions to support and monitor all clients remotely to ensure we can provide assistance where needed. However, do keep in mind that not all items can be completed remotely and we will do our best to accommodate.
CYBERSECURITY
From a cybersecurity perspective, please also be vigilant in protecting yourself and your colleagues/business and family members. As with any threat, attackers leverage the vulnerability and fear that these situations bring. Be cautious of phone calls, text messages, e-mail messages and other social platform messages that ask for personal information, credit/payment information or have links/attachments to offers for support or updated information. If you are uncertain of the authenticity of the sender/source—do not open any attachments or links. Watch out for subtle mistakes, odd sentence structure or greetings—these are some of the items that can indicate a malicious or phishing attack.
ALARM MONITORING
We would also like to take this opportunity to advise our alarm monitoring clients that measures have already been taken at our monitoring center to minimize the risk of contamination, and centers are staffed in multiple central stations across Canada to limit the risk of the impact of a station contamination.
We appreciate your continued business and support during these difficult times.
If you have any questions or concerns, please do not hesitate to contact us.
For more information on COVID-19, reference the federal government dedicated site at: https://canada.ca/CoronaVirus
Stay safe,
Network Ontario