Exolink

02/12/2026

📢Service Update — February 12, 2026 @ 5:00 AM

We’ve received confirmation from the Network Operations Center that our main internet uplink is experiencing intermittent issues. Our provider has not provided an ETA yet, but they confirm they are actively working to restore service.

We sincerely apologize for the disruption, this situation is entirely outside of our control. Please note the outage is not limited to Exolink; other providers are also affected.

Thank you for your understanding.

📢Mise à jour du service — 12 février 2026 à 5 h 00

Nous avons reçu la confirmation du Centre d’exploitation du réseau que notre liaison Internet principale subit des interruptions intermittentes. Notre fournisseur n’a pas encore communiqué d’heure de rétablissement, mais confirme que ses équipes travaillent activement à la résolution du problème.

Nous vous prions de nous excuser pour les inconvénients, cette situation est entièrement hors de notre contrôle. Veuillez noter que la panne ne touche pas seulement Exolink : d’autres fournisseurs sont également affectés.

Merci de votre compréhension.

07/24/2025

📢 Service Update – July 24, 2025 @ 11:00 AM

We’ve received confirmation from the Network Operations Center that our main fiber optic line was damaged due to a train derailment near Iroquois Falls. Unfortunately, our provider is currently unable to give us an estimated time of restoration. Due to the nature of the damage, repairs may take some time.

We sincerely apologize for this situation, which is entirely out of our control. This outage is not limited to Exolink—other providers are also affected.

Since Bell operates all the fiber infrastructure in the region, smaller providers like Exolink and Eastlink are dependent on their services and are currently at their mercy.

If you're in Kapuskasing and affected by this outage—regardless of which provider you’re with—we encourage you to file a complaint with the CCTS (Commission for Complaints for Telecom-television Services):
👉 https://www.ccts-cprst.ca/

Thank you for your patience and understanding. We’ll continue to share updates as they become available.

📢 Service Update July 24, 2025 @ 9:00 AM
Hello everyone, we are currently experiencing a service outage due to a loss of our main fiber connection. Our provider is actively investigating the issue.

We’ve also been informed that the cable infrastructure is down in the Kapuskasing area, which may be related.

We’ll keep you posted with any updates as soon as we have more information. Thank you for your patience!

An independent organization dedicated to resolving customer complaints about Canadian telecommunications and television service providers.

07/06/2025

We have lost our fiber uplink connection due to an ongoing power outage in Kapuskasing. Power is expected to be restored by approximately 5 pm, at which point service will be reconnected for all users. We are sorry for this inconvenience.

07/14/2023

We have lost our main fiber uplink around 16:00 today. We have switch to our backup link until our provider find the issue. Sorry for this inconvenience.

07/09/2023

We are making updates in the Kapuskasing Tower to accommodate the burst of traffic for this summer. The internet will be intermittent for the next hour or so and will be offline tonight between 2am to 4am. Have a great summer!

07/22/2021

We are having issue with one radio in Kapuskasing. All client located east of Wall Mart will have minimal connection. We are schedule to replace a faulty part for this afternoon. Sorry for this inconvenience.

07/13/2021

We had a minor issue this morning with the UPS (emergency battery). This is probably due to the short power outage this morning. We have rectified the issue. Please do a power cycle of your antenna to get a fresh signal (unplug, wait 30 seconds, and re-plug). Sorry for this inconvenience.

11/26/2020

There is a problem with the 3rd party’s fibre optic line. Some Exolink customers are currently without an internet connection. We are monitoring the situation and we are hopeful that service will be restored to you ASAP🤞🏼We apologize for the inconvenience. 👍🏼

11/25/2020

We are doing preventive maintenance on our Fiber Optic connection. I will be switching traffic to our backup link in a couple of minutes. If you're having issue please reboot antenna and router to get fresh signal. Thank You

07/26/2020

Please be aware that we are returning to our fiber optic connection. As most of you have seen in the past month, we have had random connection drops, mostly during the night, on our emergency link. I will be monitoring the fiber optic connection to make sure traffic gets routed properly. If any of you have issues connecting to the internet please restart the antenna to get a fresh internet signal. Thank you for your understanding 😀

06/27/2020

Since 11h30am the Internet is down. The issue that we were having the past 2 weeks with our upstream provider is now going to get fixed. My provider has been called and they working on the issue right away. We are expecting the internet to be back online within 1 hour. I am sorry for this interruption. We will update you when we are back online. Thanks

05/28/2020

I would like too say that we are sorry if we didn't get to answer you. The past week we add numerous request. We can say that we have schedule most of them around 80%. As soon as we receive the equipment everyone will be connected. If we have forgot about you please sent us another message on our Facebook. Thank you for choosing Exolink.