Internet Infinity

01/01/2022

🎄🥂✨⛄️ Happy New Year!
The Internet Infinity Team wishes you a Happy New Year!
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🎄🥂✨⛄️ Bonne Nouelle Année!
L'équipe Internet Infinity vous souhaite une Bonne Année!

12/21/2021

🎅🎁🎄 Joyeuses Fêtes!

Au nom de toute l'équipe chez Internet Infinity, nous aimerions vous souhaiter santé, paix et joie en cette période des fêtes et tout au long de 2022.
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🎅🎁🎄 Happy Holidays!

On behalf of our team at Internet Infinity, we would like to wish you health, peace and joy this holiday season and throughout 2022.

10/30/2021

GENERAL DESCRIPTION

The customer service specialist will also be responsible for the management of our internal ticketing system (email). Tickets will need to be actioned on promptly and the customers will be replied to in a timely fashion. The customer service will either handle the request themselves or forward it to the proper department for resolution. The customer service specialist will also be responding to new requests received from our customers by chat or telephone; as well as requests from other departments in the company. This customer service specialist will be 1st contact for all new customers and sales inquiries.

TASKS AND RESPONSIBILITIES

- First point of contact to assist our new customers with questions about rate plans and equipment needs.
- Assist existing clients with questions and technical issues.
- Perform basic configuration of SIP services client would like to add.
- Performs independent internal search to solve problems and respond in a timely manner.
- Support clients using our portal. Being able to guide them to perform different tasks. IE: adding a payment source, adding virtual fax or voicemail.
- Answer all billing related questions.
- Answer all porting inquiries and guiding client in procedures for porting.
- Executing port requests with our service providers, including follow-ups for port dates.
- Open tickets for clients and escalating to proper department.
- Applying payments to client accounts.
- Following up with clients with late payments.

OTHER REQUIREMENTS:
- Interest in inside sales support (a must)
highly motivated
- Quick to analyze and execute
- Knowledge of Voice over IP (an asset).
- Knowledge of HTML (an asset).
- Knowledge of the following systems: Cicso, Linksys, Yealink, Grandstream, Mikrotik (an asset).
Knowledge of the following platforms: PBX, Asterisk, Freeswitch, 3CX (an asset).

https://www.jobillico.com/en/job-offer/internet-infinityeTguUc/customer-service-representative-voip/4721526

10/30/2021

GENERAL DESCRIPTION

The person will be responsible for responding to new requests received from our customers by email or telephone as well as requests from other customer service representatives. They will be responsible to diagnose, seek, resolve or escalate the client’s difficulties and will be responsible for the prompt and responsive management of customer responses from our internal ticketing system (via email).

TASKS AND RESPONSIBILITIES

- Be the first point of contact to assist our customers with their technical inquiries (customer and team).
- Provide excellent customer service, be it technical with a speed in ex*****on.
- Diagnose, analyze and resolve customer difficulties by determining their needs and document incidents.
- Performs independent internal search to solve problems and respond in a timely manners.
- Autonomously support the follow-up with the clients.
- Install, configure and setup systems for the client.
- Perform troubleshooting of the system or hardware with the client remotely.
- Ensure good internal communication between the technical support department and other departments.
- Participate in team meetings to share ideas and solutions.
- Maintains up-to-date knowledge to assist the support team and customers in resolving software usage issues related to the services offered.
- Installation of hardware test workbench to reproduce and diagnose problems reported by the client.
- Develop and implement internal and external technical support procedures.
- Follow the incident management and escalation processes.
- Actively participate in company training and certification programs.

Technical skills:

- Basic knowledge of Linux Systems Management.
- Knowledge in Web Hosting Protocol (DNS, Nom de domaine, SMTP, HTTP).
- Knowledge in IP Telephony (SIP, RTP, analysis with PCAP / TCPDump).
- Knowledge in Virtualization examples (vMware or Hyper-V or Proxmox).
- Knowledge in Network Management (VPN, DHCP, QoS, Routing / NAT).
- Knowledge of Open SIP 2.0 devices (Cicso SPA5XX, Cisco SPA1XX, Linksys, Yealink, Grandstream).
- Knowledge of Open PBX platforms (Asterisk, Freeswitch, 3CX, FreePBX).
- Basic knowledge of networking and the majority of market routers examples (Cisco, Mikrotik).

General skills:
- Interpersonal skills and ability to prioritize.
- Demonstrate autonomy and commitment to achieving established goals.
- Good sense of responsibility.
- Able to handle multiple tasks at a time.
- Be conscientious, empathetic and customer service oriented.

https://www.jobillico.com/en/job-offer/internet-infinityeTguUc/ip-telephone-technician-voip/3611067

10/30/2021

GENERAL DESCRIPTION

Looking for a dynamic candidate to be part of an Agile Team. Not afraid of working on legacy code as well as new technologies to improve and keep our internal tools running well as they are used by other departments and our clients. Coding on various internal and external projects, while refactoring code to help us bring about the end of our legacy code. Be part of a team that is transitioning, integrating infrastructure as a code and new technologies to enable us to have a better control on all aspect of our applications. The candidate will learn something new every day about Web applications, VoIP, hosting and infrastructure.

TASKS AND RESPONSIBILITIES

- Create, debug and maintain software he/she’s proud of
- Build good knowledge of our current system
- Efficiently use all our tools and technology
- Understand the critical aspects of our business and industry
- Present and communicate achievements in a clear and confident manner (i.e. to Stakeholders during Sprint Review)
- Use best practices and help other teammates follow them
- Help ensure efficiency of Agile rituals
- Be an active and constructive participant within team
- Clearly express needs and opinions to all teammates
- Communicate and interact easily in our bilingual environment (French/English)
- Demonstrate passion in his/her work

QUALIFICATIONS

- University degree in Computer Science, - Engineering or equivalent
- About 2 years of relevant experience in related field
- Good knowledge of at least two recent programming language
- Strong knowledge of database technologies (SQL)
- Strong fluency in Web technologies (PHP, HTML, JS and CSS)
- Strong experience with a Framework or an abstraction layer (ORM…)
- Good knowledge of Object-oriented principle and mastery of some patterns
- Comfortable working with a UNIX/Linux environment
- Strong knowledge of version control system (branching, merging, tagging)
- Good knowledge of Continuous Integration, TDD and/or BDD principles
- Good knowledge of web page caching technologies

https://www.jobillico.com/en/job-offer/internet-infinityeTguUc/intermediate-developer-voip/2462579

10/27/2021

We're !
Do you know anyone looking for a new opportunity?
*****************
Is this for you?
>> Intermediate Developer - VoIP

How about this?
>> IP Telephone Technician - VoIP

Or maybe this?
>> Customer Service Representative - VoIP
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https://www.jobillico.com/see-company/internet-infinityeTguUc

Job postings and career opportunities now available at Internet Infinity. Check out the company's profile on Jobillico

12/22/2020

Horaire de fêtes
Veuillez prendre note que nos bureaux fonctionneront à personnel réduit du 21 décembre, 2020 au 4 janvier, 2021.
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Holiday schedule
Please note that our offices will operate at reduced staff from December 21st, 2020 to January 4th, 2021.

09/09/2020

We are hiring! Position open for the customer support team.

👨‍💻 👩🏻‍💻 Tired of being stuck in traffic?
We're recruiting in Laval!

If you travel by bus and/or metro, we're right next to the Montmorency metro.
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On recrute! Poste ouvert pour l'équipe du support à la clientèle.

👨‍💻 👩🏻‍💻 Fatigué d'être coincé dans le trafic?
Nous recrutons à Laval!

Si vous voyagez en autobus et/ou en métro, nous sommes juste à côté du métro Montmorency.

https://www.jobillico.com/en/job-offer/internet-infinityeTguUc/customer-service-representative/4721526

09/09/2020

Calling all TECHNICIANS!
👨‍💻 👩🏻‍💻 Tired of being stuck in traffic?
We're recruiting in Laval!

If you travel by bus and/or metro, we're right next to the Montmorency metro.
*****
Appel à tous les TECHNICIENS!
👨‍💻 👩🏻‍💻 Fatigué d'être coincé dans le trafic?
Nous recrutons à Laval!

Si vous voyagez en autobus et/ou en métro, nous sommes juste à côté du métro Montmorency.

Job postings: IP Telephone technician (VoIP) at Internet Infinity, Laval, Québec