Northern Communications Services Inc.

01/18/2023

On January 7, 2023, NCS hosted our annual Employee Appreciation Event. This year’s theme was “The Oscars Awards”, and it didn’t disappoint with awards given to staff for different achievements. A night of laughs, dancing, and good company!

10/14/2022

We are growing again! Come and Join our Team!

Northern Communications Administration Team is the glue that holds all the departments of the Northern Group together. We deal with invoicing and collections and regularly assist clients in dealing with all aspects of the company. We also deal with accounts payables, payroll, and general accounting.

The Opportunity:
We are seeking an accountant in our Sudbury office to assist with the general accounting of the company along with A/R, A/P and payroll. We’re looking for an enthusiastic, organized, and multitasking individual who is excited about joining our team. This role is Monday-Friday 8-4:30.

Responsibilities:
- Assist with managing the balance sheet and the profit/loss statement.
- Assist with month end and year end.
- Assist in developing, performing, and reviewing periodic audits.
- Assist with bi-weekly payroll when required.
- Assist to investigate and resolve A/R, A/P, and general accounting issues.
- Other duties as assigned by management.

What we’re looking for:
- At minimum a college diploma in accounting with 1 – 2 years’ experience
- Strong organizational skills
- Ability to manage multiple priorities with varying deadlines
- Professional and friendly with customer service experience
- Strong verbal and written communication

What we offer:
- Competitive health benefits plan
- Matched pension plan
- Continuing education funding
- Corporate gym membership (up to $300 per year)

Apply now
If you are interested in this opportunity, please email your resume to:
[email protected]

Northern Group is a collection of companies that provides emergency services, alarm monitoring and call answering services across North America. Northern Group is made up of Northern Communications, Northern 911, Care Link Advantage and Helpline. We are locally owned and operated in Northern Ontario for 60 years with headquarters in Sudbury.

On average, Northern employees have long tenure with team members who have been internally promoted and grown their careers from within. Along with offering competitive benefits, we have a unique culture that is built on a feeling of family and friendship.

Northern Group is an equal opportunity employer with an Employment Equity Policy and Procedure in place for Designated Groups such as: Women, Aboriginal Peoples, and Persons with disabilities and Members of racially visible groups. We thank all those who submit their resumes, and we will only contact those candidates who best fit the requirements of the position.

09/29/2022

Northern Group is a collection of companies that provides safety, alarm monitoring and call answering services across North America. Northern Group is made up of Northern Communications, Northern 911, Care Link Advantage and Helpline. We are locally owned and operated in Northern Ontario for 60 years with headquarters in Sudbury.

On average, Northern employees have long tenure with team members who have been internally promoted and grown their careers from within. Along with offering competitive benefits, we have a unique culture that is built on a feeling of family and friendship.

Northern Communications Admin is the glue that holds all the departments of the Northern Group together. We deal with invoicing and collections and regularly assist clients in dealing with all aspects of the company.

The Opportunity:
We are seeking a receptionist on a contract basis in our Sudbury office to help us greet staff and keep our office running smoothly. We’re looking for an enthusiastic, organized, and multitasking
individual who is excited about joining our team. This role is Monday-Friday 8-4:30.

Responsibilities:
● Greet guests and staff as they arrive
● Answering phone and forwarding phone calls to appropriate parties
● Support finance with light bookkeeping such as cash receipts,
billing, transactions
● Support with administrative duties like handling and distributing
mail
● Other special projects as needed and assigned

What we’re looking for:
● Strong organizational skills
● Ability to manage multiple priorities with varying deadlines
● Professional and friendly with customer service experience
● Strong verbal and written communication

What we offer:
- Competitive health benefits plan
- Matched pension plan
- Continuing education funding
- Corporate gym membership (up to $300 per year)

Apply now
If you are interested in this opportunity, please email your resume to
[email protected]

Northern Group is an equal opportunity employer with an Employment Equity Policy and Procedure in place for Designated Groups such as: Women, Aboriginal Peoples, and Persons with disabilities and Members of racially visible groups. We thank all those who submit their resumes, and we will only contact those candidates who best fit the requirements of the position.

06/30/2022

Sunshine, good eats, games, prizes, and more! Yesterday was the perfect summer day to have some fun together at our Company BBQ. Laughs and smiles were shared by all as we celebrated our fabulous team.

05/17/2022

Join our team! Apply at https://northerncom.com/about/careers/

12/01/2021

Employee Spotlight 🎉

Sherry Lachapelle
Was recently promoted from our Receptionist to Account Coordinator for our Northern 911 division! Congratulations Sherry!

Why did you choose NCS and what do you hope to do with NCS?
A close friend of mine who knows Laura Stewart quite well saw on Facebook that Laura was looking to hire for the receptionist position at NCS. Having looked in to NCS further it came to my realization how much opportunity there could be for me. I feel that NCS allows me to contribute in ways that are important to me and being able to utilize the skills that I have acquired over the years. My hopes here at NCS are that I can continue in roles that will give me this opportunity on a larger scale.

What is your favorite movie?
My all time favorite movie is “The Call of the Wild”!!!! I am a huge lover of “animals” and “being outdoors” in the wilderness and this movie has it all, plus some history.

What is your favorite pastime/hobby?
I love anything that involves the outdoors such as skiing, hiking, swimming etc. However, my ultimate favourite is going on canoe/kayak trips with my closest friends in some of the most beautiful parks in Canada.

If you could have one super power what would it be and why?
This may sound cliché however, I would like to be able to bring out the kindness and patience in the hearts of others. During these difficult times in the world, a little kindness and patience can go a long way.

11/12/2021

Northern911 a division of Northern Communications is currently looking to fill 1 full-time Application Specialist Assistant position. Reporting to the Operations and Technical Services Manager or their designate and supporting the Application Specialist, this position provides technical support for applications in the emergency services department. The Application Specialist Assistant position encompasses creating, testing, deploying, and maintaining interactive scripts used by Emergency Response Specialists at Northern 911. They will also handle change management and procedural review for these scripts as well as participating in procedural development, client support and technical operations projects with other departments, as needed. As a junior member of the Operations and Technical Services team the Application Specialist Assistant has a desire to understand new technology and a passion for growth and improvement.

Responsibilities and Duties
• Identify areas for modification in existing call flow scripts and develop solutions. Develop and execute script changes based on desired procedural changes or client change management.
• Prepare training plans, manuals and other documentation on the status, operation and maintenance of call flow scripts and other related Northern911 operational processes.
• Follow change management procedures including test and rollback plans and approval process for promoting scripts into production.
• Adhere to high-quality development principles while delivering solutions on-time and on-budget.
• Foster and encourage positive working relationships with cross functional internal teams.
 Perform investigations on any given call type in the Emergency Response Center from any given source.
 Participate in seminars, webinars, and conferences to further advance scripting support for Northern911.
• Maintain accurate and current knowledge of all procedures followed by Emergency Response Specialists.
• Actively assist Emergency Services by taking emergency calls during High Call Volume events.
• Create and conduct test plans in accordance with established standards. Assist client representatives with quality and user acceptance testing.
• Participate in root cause analysis and lessons learned summaries after an incident, when needed.
• Review feature requests from Emergency Response Specialists, perform an investigation and make a recommendation with a potential solution to the Application Specialist for approval.
• Contribute to team effort by accomplishing related results as needed

Qualifications & Skills

• Knowledge and interest in computer systems and the latest technologies
• The ability to learn new technologies quickly
• The ability to communicate complex procedures to other colleagues including non-technical audiences
• Attention to detail and desire to probe further in troubleshooting scenarios
• Work independently as well as in a team environment
• Ability to use judgment, tact and initiative when dealing with clients, callers, and staff
• Ability to maintain honesty, productivity, and professionalism
• Proven ability to manage multiple projects simultaneously, while maintaining sharp attention to detail
• Ability to collect, track, and analyze large amounts of data
• Capability to establish priorities, work independently, and proceed with objectives with limited supervision
• Comfort with working under pressure in a fast-paced environment by performing a variety of duties, often changing from one task to another of a different nature. Effective time management to prioritize, organize, and balance workload
• Strong sense of professionalism exhibited by remaining calm and composed under pressure.
• High level of integrity, discretion, and good judgement in dealing with sensitive and confidential Issues
• Initiative and ability to anticipate needs and provide solutions/options, particularly when confronted with ambiguity and a high degree of change
• Eager to receive feedback, embraces coaching and demonstrates changes as a result
• Curiosity for understanding technology, passion for learning more and sharing knowledge with others
• Embraces repetition of core job duties, yet eager to take on more responsibility when needed
 Bilingualism (English/French) considered an asset

Education /Experience

Minimum Education: High School Diploma
1-3 years equivalent work experience in a technology related or emergency services industry
Please send Resume’s to [email protected] and [email protected]
Application Deadline November 18th 2021

11/08/2021

11/01/2021

Employee Spotlight 🎉

Tammy Peters
Purchasing & Materials Management Agent

What is your work/educational background?
I have 25+ years in the supply chain field. My first real job was assembling water bottles for watercrafts at the Polaris plant in 1984 where I grew up, in Roseau, Minnesota. I was plucked from the shop and moved into the office and that is where it all began.

Why did you choose NCS and what do you hope to do with NCS?
I found that it put my various knowledge and skills to use. It is a new challenge for me, which I enjoy. I hope that I can implement new processes that will save everyone time and be more efficient with their jobs.

What is your favourite movie?
I like the classics, “The Sound of Music” 🎼 Great family memories.

What is your favourite pass time/hobby?
Anything outdoors, fishing, camping, gardening, cooking/baking. 🚣‍♀️🌲🎣

If you could have one super power what would it be and why?
Heal the sick, especially diseases of the brain and heart. I know too many good people who struggle with illness.

10/15/2021

Employee Spotlight! 🥳

Sandra Lamothe
Financial Controller - CPA, CMA, CHRP

What is your work/educational background? 🎓🎓🎓
I have a Honors Bachelor of Commerce from Laurentian University with a double minor in Accounting and HR. I have also completed a CMA (Certified Management Accountant) Designation that has since been changed to a CPA (Chartered Professional Accountant).
I have also completed a CHRP (Certified Human Resources Professional) Based on these designation I am also required to keep up my training on an annual basis therefore, there are many specific topics that I study on an annual basis that would be related to my current position.

Why did you choose NCS and what do you hope to do with NCS?
I chose to work for NCS because I feel that I can bring my experience to further the company in its strategic direction. Once I arrived here, I feel in love with the people and feel like I have found my forever home. I received a warm welcome and that tells me this company has great core values.

What is your favourite movie?
My favorite movie is Lion King 🦁 I am a huge Disney fan. And my favorite line is “it doen’t matter it’s in the past”

What is your favourite pass time/hobby?
This is a loaded question as I have so many. In the winter, I love to go cross country skiing and, in the summer,, I love to Kayak and be around the water. If I can’t be outdoors, I love to sew and bake.

If you could have one super power what would it be and why?
If I can have a superpower, it would be the ability to clone myself, as there is always so much to do and not enough time.

09/30/2021

Here for a good time, and a long time! 😁

Did you know that the entire company has well over 1800 total years of service between all it's staff! Check out a few of our recent milestones!