ComputerTalk

10/30/2026

Is your contact center operating at its best? Read our guide to learn how to ensure your team and your technology are reaching their full potential:

Call center optimization is a crucial process of leveraging cutting-edge technologies and processes to enhance the customer experience and improve the efficiency of your contact center.

10/30/2026

Function Friday: Meet the people behind ice Contact Center🎥

Hear from our R&D team on what they do for ComputerTalk and why they love doing it.

10/29/2026

Evaluating a Microsoft Teams contact center for 2027? Start with our requirements checklist to compare your options before budgets are set.

Read the checklist👉

Use this Microsoft Teams contact center requirement checklist to compare your options based on connectivity, routing, AI, reporting, security, compliance, and support.

10/29/2026

🌟"The ComputerTalk team is phenomenal to work with."🌟

We're proud to support Connexus Energy in delivering exceptional experiences for their members and are grateful for their continued trust in our team.

Read their full story here: https://buff.ly/f5GRVeJ

10/28/2026

We celebrated Halloween early today with a potluck and a costume contest! 👻 What's your favourite way to celebrate spooky season?

10/27/2026

The countdown to Microsoft Ignite is on! 🚀

We're looking forward to a week of learning, networking, and discovering what's next in AI, customer experience, and the Microsoft ecosystem.

If you'll be there, be sure to say hello. We'd love to connect!

https://buff.ly/YfJYxXk

10/26/2026

Are you considering migrating your on-premises contact center to the cloud? Here's what you need to know first:

Learn everything you need to know about migrating your contact center from on-premises to cloud.

10/23/2026

Function Friday: Matt Hiemstra on iceAI Studio 🤖

Our Sales Engineer explains how iceAI Studio lets you manage what your AI Agents know and how they route customers, all from one place inside ice Contact Center.

10/22/2026

Celebrating nearly 27 years with ComputerTalk

From supporting customer projects to mentoring team members, Amit has played an important role in our success over the years. We're proud to recognize his dedication and contributions to the team.

Check out his story: https://buff.ly/16ZxWEU

What has kept me here for nearly 27 years is the people, the collaborative culture, and the opportunity to take on new challenges while continuing to learn and grow.

10/21/2026

Contact center bottlenecks can negatively impact both customer satisfaction levels and agent stress levels. Find out how to identify them, fix them, and prevent them in our latest blog!

Find out what’s really causing contact center bottlenecks, from bad routing to repeat demand, and see what can fix them.