ComputerTalk

08/26/2026

Effective self-service in a contact center can help both customers and agents. But when customers abandon self-service, it can cause increases in wait times, customer frustration, and agent stress. Find out why it happens and how to prevent it in our latest blog:

Learn why customers abandon self-service when automation adds work, and how contact centers can turn broken journeys into faster resolutions.

08/26/2026

Our next Slice of ice webinar is just 3 weeks away! Join us on September 16th to learn all about the latest ice Contact Center release and how it helps you deliver more accurate AI experiences, strengthen security, and create richer customer interactions. Register today:

08/25/2026

PII redaction protects contact center data without sacrificing CX.

It removes sensitive details from recordings while keeping interactions usable for QA and training, reducing breach liability and supporting compliance with PCI DSS, GDPR, and HIPAA.

Learn how to implement it effectively👉️https://www.computer-talk.com/blogs/contact-center-data-security-redacting-personally-identifiable-information-without-hurting-cx

Learn how our AI-powered redaction of personally identifiable information from contact center recordings and transcripts helps improve security.

08/25/2026

Join us for Customer Connect Ottawa on September 23rd! Experience hands-on ice training, and see our latest AI capabilities and feature previews.

📍 Collabüro Coworking, Ottawa | 9:30am - 4:00pm ET
👥 For contact center managers, supervisors, IT admins
🍽️ Lunch & networking included
⚡ Limited spots—register now

Register now before it's too late👉️https://www.computer-talk.com/customer-connect-ottawa -register

Join us in Ottawa for Customer Connect! Preview upcoming ice releases, learn from other users, and talk directly with experts. Register now—spots are limited.

08/24/2026

What if your contact center could handle more without adding headcount?

AI can help education institutions scale support, reduce repetitive work, and deliver better student experiences.

See what's possible in our latest guide: https://www.computer-talk.com/blogs/the-ultimate-guide-to-using-ai-in-education-contact-centers

Think AI in customer service is just for retail companies? Think again. With artificial intelligence, educators can deliver better student and customer support at scale, while reducing costs. It’s a win-win for everyone. As AI becomes more versatile, sophisticated, and accessible, there’s never ...

08/21/2026

Ready to transform your contact center? 📞 We reviewed the top 10 Microsoft Teams contact center solutions for 2026 — and broke down the 3 integration models to help you understand your options. Discover which vendor is right for your operation.

Read the full breakdown👉️ https://www.computer-talk.com/blogs/best-microsoft-teams-contact-centers

Compare the top 10 Microsoft Teams contact centers in 2026. Learn the 3 integration models, key features, and how to choose the right solution for your business.

08/20/2026

🎓 September's enrollment surge is coming. Your contact center needs to be ready. We've compiled 10 critical best practices that top institutions use to scale efficiently — from AI-powered Agent Assist and system integrations to proactive communication strategies that reduce inbound volume by up to 30%.

See how to optimize for peak season and beyond👉️ https://www.computer-talk.com/blogs/best-practices-higher-education-contact-centers

08/19/2026

Real-time and historical reporting serve different purposes, but are both essential for effective contact center management. Learn all about the differences between them, the benefits of each, and best practices for using them in our latest blog:

Learn how real-time reporting and historical reporting help call centers catch live issues, plan staffing, and improve the customer experience.

08/18/2026

Our next Slice of ice webinar is less than one month away! Join us on September 16th to learn all about our latest release and how it helps you deliver more accurate AI experiences, strengthen security, and create richer customer interactions. Register today:

08/17/2026

Great customer experiences start with well-equipped agents.

But effective training is more than just onboarding—it's about continuously giving agents the skills, feedback, tools, and support they need to succeed.

Dive into the top 10 strategies to help support agent training:

Contact centers are the direct point of communication between you and your customers. They influence the perception of your organization and play a role in customer satisfaction with your product or service, directly influencing if customers are going to recommend you to others.