01/03/2026
Here's another scam to avoid:
Right now, common TELUS scams involve phone calls and phishing emails offering huge discounts (like 40-50% off) or free phones (iPhone 16s) to trick you into giving personal info or paying upfront, often creating urgency about account suspension. They impersonate agents, know some details about you, and ask you to buy phones at full price for "reimbursement" to an unusual address. TELUS never emails/texts asking for passwords or payment info directly, so always verify unsolicited offers by calling *611 or 1-866-558-2273.
Common Scam Tactics:
Loyalty Offers: Callers claim to be from "Customer Loyalty" with massive discounts (40-50% off) or free upgrades (iPhone 16 Pro) to lower your bill.
Fake Orders: They'll ask you to buy a device at full price from TELUS and mail it to a different address for reimbursement.
Urgency & Pressure: Scammers create panic about late fees or account suspension to rush you.
Phishing Emails/Texts: Look for fake billing alerts or payment requests with malicious links to steal your info.
Brand Impersonation: Using fake emails/sites that look real to get your credentials.
What to Do If Targeted:
Hang Up/Delete: Don't engage with unsolicited calls or suspicious emails/texts.
Verify Directly: Call TELUS at *611 (from your TELUS phone) or 1-866-558-2273 to confirm any offers.
Report: Forward phishing emails to [email protected], forward spam texts to 7726 (with "SPAM").
Secure Accounts: Use strong, unique passwords and enable two-factor authentication.
Key Takeaway: If a deal seems too good to be true or pressures you to act fast, it's likely a scam. TELUS Neighbourhood provides more tips.
