05/24/2026
Clean data matters.
The Nissan dealership that sold us our fully electric Nissan LEAF just sent us a service reminder offering an oil change.
๐ฌ๐ฒ๐, ๐ฎ๐ป ๐ผ๐ถ๐น ๐ฐ๐ต๐ฎ๐ป๐ด๐ฒ.
Small problem, there is no engine and no oil in an electric vehicle.
On one hand, I get it. Keeping customer data clean, segmented, and accurate is hard. Systems change, records get messy, automations get reused.
But this is also the kind of thing that makes customers pause and wonder, โ๐๐ผ ๐๐ต๐ฒ๐ ๐ฎ๐ฐ๐๐๐ฎ๐น๐น๐ ๐ธ๐ป๐ผ๐ ๐บ๐ฒ?โ
๐๐ผ๐ผ๐ฑ ๐บ๐ฎ๐ฟ๐ธ๐ฒ๐๐ถ๐ป๐ด ๐๐๐ฎ๐ฟ๐๐ ๐๐ถ๐๐ต ๐ด๐ผ๐ผ๐ฑ ๐ฑ๐ฎ๐๐ฎ.
Before you automate the message, make sure the message makes sense.