04/07/2022
Network Administrator / Systems Analyst – Level 2
Sometimes also known as Network Administrator, Systems Engineer, or Intermediate Systems Analyst
247 Networks Ltd. is looking for a full-time Level 2 Systems Analyst or Intermediate Systems Analyst to join our fast growing team. The ideal candidate has to have working experience with advanced networking, server experience for both hardware and software, day-to-day applications such Microsoft Office, and high level knowledge on backup systems. 247 Networks provides and fosters a culture of sharing knowledge, experience and providing the right attitude to your peers and customers.
Responsibilities shall include:
Providing friendly and professional service and support to our clients, both remote and on-site
Continually update the client’s IT documentation within internal PSA / ERP system
Identifying, communicating, and resolving opportunities for improvements within 247 Networks and our clients
Ability to work between 7:00 am and 5:00 pm in one of two shifts including the occasional after hours and weekend work when necessary
On call rotation required for after-hours emergency support
Strong desire to learn in a fast-paced environment and work within a team of like-minded but friendly individuals
Increasing collective team knowledge and being a subject matter expert or resource to other analysts
Experience requirements:
Possess a minimum of three (3) years of experience in the resolution of issues related to desktop, servers, applications or network systems in a Windows and/or Linux environment
Microsoft certification(s) – MCSA or MCITP preferred
Experience with mixed PC & Mac IT environments
Experience with virtualization technologies including Hyper-V and VMware (ProxMox is a bonus)
Experience with managing Exchange Servers or Office 365
Troubleshooting ability and big picture awareness while handling escalations
Experience deploying and maintaining key Microsoft software such as Windows Server (AD/GP/RDS/DFS) 2012+, Exchange, SharePoint, Skype for Business
Excellent communication skills both written and verbal
Proven experience supporting Windows 7 and Windows 10 and mobile devices (iOS / Android)
Microsoft Windows Server 2012 R2 – 2019 support experience in a Domain environment (Active Directory & Exchange)
Previous experience working in a ticketing system with detailed note taking skills
Functional knowledge of LAN/WAN protocols such as TCP/IP, DNS and DHCP
Experience with SonicWALL, Datto, Cisco, Ubiquiti or Meraki networking equipment
Experience with answer phones and handling inquiries with courtesy
Adaptable and thrive in a constantly changing, fast-paced environment
Bonus if you also have:
Previous MSP experience is an asset
Speaking multiple languages
An awesome attitude towards colleagues and clients
Required:
Availability for a full-time job
Class 5 driver’s license/ Valid BC driver’s license
Vehicle for transportation
What is it like working with us:
Opportunity for advancement is available and promotion within is heavily encouraged. 247 Networks has multiple levels of support, systems analyst and other professional roles. You get to enjoy freshly grounded coffee every morning and attend our lunch and learns. You will be working in a relaxed environment with a respectful team of colleagues who want to help you succeed.
We offer professional development with paid job skills training, as well as leadership training & coaching. Team recognition is vital to our success, as well as providing advancement opportunities. Our company culture is extremely important to us and we host regular team-building and family events. We look forward to hearing from you!
Information for System Administrator Applicants
Please make sure you attach your resume to your email/application in a word document, or PDF form.
We require all candidates to participate in an in-person interview, possibly on short notice.
Job Type: Full-time
Salary: $23.10-$26.45 per hour
Additional pay:
Bonus pay
Overtime pay
Benefits:
Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care
Schedule:
8 hour shift
Monday to Friday
On call
Overtime
COVID-19 considerations:
All in-person interviews require masks.
Experience:
Help desk: 2 years (preferred)
Licence/Certification:
Class 5 Driver's License (preferred)
