OSF Digital

OSF Digital OSF Digital is a leading global commerce and digital cloud transformation company guiding businesses Be part of this story!

OSF Digital strongly believes that as a leader in the digital and commerce services industry we can, and must, use our inventiveness to create a positive impact in the communities in which we operate. Being a company with many young people, we understand the particular needs of youngsters and actively contribute to their continuous education and development. Our first priority is to leave a positi

ve mark in the lives of children in need and to encourage other technology companies to get involved as much as possible. https://www.osf.digital/company/corporate-social-responsibility

The role of the physical store is evolving fast.Today’s strongest retail experiences are blending digital convenience wi...
06/04/2026

The role of the physical store is evolving fast.

Today’s strongest retail experiences are blending digital convenience with in-store engagement through connected inventory, loyalty integration, mobile tools, and fulfillment flexibility.

The latest ORI spotlight report explores how retailers are redefining physical retail and where the biggest gaps still exist.

A few findings:

🔹 89% of retailers now offer BOPIS
🔹 56% of store associates use digital tools
🔹 68% collect customer emails in-store
🔹 Only 8% of EU retailers support in-store inventory filtering online
🔹 Mobile checkout adoption remains low at 19%

Explore the full report:https://assets.osf.digital/ori-reports/ori-instore-retail.pdf

A lot can change in 13 years - roles, projects, teams, and even career paths.Over the past 13 years at OSF Digital, Ivan...
06/03/2026

A lot can change in 13 years - roles, projects, teams, and even career paths.

Over the past 13 years at OSF Digital, Ivanna Hensirovska has had the opportunity to work across different projects and teams, collaborate globally, and continue developing both professionally and personally along the way.

Today, she manages global email marketing campaigns supporting initiatives across regions and functions - a journey shaped by years of learning, adaptability, and continuous growth.

Thank you, Ivanna, for sharing your story with us!

Take a look at the testimonial below 👇

👉 Explore careers at OSF Digital: https://osf.digital/career/jobs/?utm_source=facebook&utm_medium=sm&utm_campaign=global-sm-organic-2026&utm_term=WereHiring&utm_content=website
👉 Learn more about life at OSF: https://osf.digital/career/culture-and-values/?utm_source=facebook&utm_medium=sm&utm_campaign=global-sm-organic-2026&utm_term=WereHiring&utm_content=website

The day-to-day side of managed services probably matters more than people think.Clear communication. Fast feedback. Prob...
06/02/2026

The day-to-day side of managed services probably matters more than people think.

Clear communication. Fast feedback. Problem solving. Keeping releases moving. Understanding how the business actually works, staying aligned on priorities and adapting quickly when business needs shift.

In commercial real estate investment services, where teams rely on timely data, efficient workflows, and consistent delivery, that kind of support makes a difference.

Over the past year, our team has worked closely with Marcus & Millichap to support ongoing Salesforce delivery across releases and day-to-day development workflows.

Thank you, Marcus & Millichap, for your trust and ongoing partnership.

Take a look at the testimonial below 👇

Following OSF Digital’s selection to the Salesforce FDE Partner Network, our team joined Salesforce for the Agentforce F...
06/01/2026

Following OSF Digital’s selection to the Salesforce FDE Partner Network, our team joined Salesforce for the Agentforce FDE Ready: “Making Agents Matter” Partner Workshop.

The sessions were less about AI theory and more about what it takes to make agents useful in real enterprise environments: the data they need, the channels they work across, the context they rely on, and the way teams actually adopt them.

The workshop covered Agentforce extensibility, RAG patterns, Data Cloud integration, Intelligent Context, and multi-channel AI experiences. But the bigger discussion was about moving AI from pilots into work that can be measured, governed, and used by the business.

A key takeaway: AI agents deliver the most value when they are tied to clear business outcomes and introduced with adoption in mind from the start.

Thank you to Gajendra Sisodia, Durgesh Dhoot, and Bhumika Sharma for the insightful sessions, and to Salesforce for bringing partners together around practical Agentforce enablement.

There’s no single path to modernizing voice in Salesforce.Some organizations want to keep their existing telephony provi...
05/29/2026

There’s no single path to modernizing voice in Salesforce.

Some organizations want to keep their existing telephony provider and modernize gradually. Others are ready to consolidate voice, routing, CRM, and AI into a more unified platform.

The important part is choosing an approach that fits your current reality, not forcing unnecessary disruption on day one.

Our latest article explores the four primary deployment paths available today, from BYOT to native telephony through Agentforce Contact Center.

Read the full article: https://osf.digital/insights/blog/do-you-need-to-replace-your-current-telephony/?utm_source=facebook&utm_medium=sm&utm_campaign=global-sm-organic-2026&utm_term=TelephonyBlog&utm_content=blog

OSF Digital appoints Jean-David Benassouli as EVP & General Manager France 🚀Meet our new EVP & General Manager France, J...
05/28/2026

OSF Digital appoints Jean-David Benassouli as EVP & General Manager France 🚀

Meet our new EVP & General Manager France, Jean-David Benassouli, who will lead OSF Digital’s France business and help organizations accelerate Salesforce transformation, operationalize AI and data strategies, and drive measurable business outcomes.

“What stood out to me about OSF Digital is the company’s strong focus on ex*****on, deep Salesforce expertise, and an agile delivery approach built around customer success. Organizations today are looking for partners who can help them operationalize AI, connect data across the enterprise, and drive measurable impact across customer and operational experiences. OSF Digital is uniquely positioned to help customers move faster and scale with confidence,” said Jean-David Benassouli.

Read more: https://osf.digital/insights/news/osf-digital-appoints-jean-david-benassouli-as-evp-and-general-manager-france/?utm_source=facebook&utm_medium=sm&utm_campaign=global-sm-organic-2026&utm_term=JDBenassouliNomination&utm_content=press-release

05/27/2026

Most companies are still thinking about AI as automation.
According to Gerard Szatvanyi, that’s already too narrow.

In this episode of Let’s Talk Business Transformation, Gerry shares why AI should push organizations to rethink how work gets done, not just optimize existing processes.

The conversation explores:

🔹 Why delaying AI adoption is a bigger risk than many leaders realize
🔹 What separates real transformation from pilot fatigue
🔹 Why governance and data foundations matter
🔹 How organizations can create momentum around AI adoption
🔹 What the future of human + agent collaboration could look like

A practical discussion for leaders trying to move from AI experimentation to measurable business impact.

🎧 Listen to the full episode on YouTube: https://www.youtube.com/watch?v=KbGT0ipQicI&list=PLKtuEeZWpLRwSDMrE1eiS2-8JMYzIEyWI&index=29
Spotify: https://open.spotify.com/episode/33FuhZf7hlAL4jK5DvZeZP
Apple: https://podcasts.apple.com/fr/podcast/making-ai-work-strategies-for-executives-and-enterprises/id1858594525?i=1000747333074

✨ A Look Back at the Agentforce World Tour Paris ✨Last Wednesday evening, we gathered several of our clients for dinner—...
05/26/2026

✨ A Look Back at the Agentforce World Tour Paris ✨

Last Wednesday evening, we gathered several of our clients for dinner—a warm and special occasion to strengthen our bonds, continue our discussions, and share our perspectives on upcoming projects and priorities.

On Thursday, OSF Digital France attended the Agentforce World Tour Paris, the key event we’ve had the pleasure of supporting for many years. Thank you to everyone who stopped by our booth to discuss their transformation challenges and ambitions for the coming year. 🤝

Following the World Tour, we also hosted an exclusive lunch with our client MANE, who shared an inspiring testimonial on how they harmonized their international sales processes using Salesforce Manufacturing Cloud and partnering with OSF Digital. A strategic initiative combining global standardization, alignment of Sales & Marketing teams, change management, and the creation of sustainable value.

A big thank you to MANE, Salesforce and our teams for their insightful contributions, as well as to all the participants. 🚀

These highlights illustrate what makes OSF Digital so strong: closeness, collaboration, and shared ambition.
👉 Together, we turn strategies into concrete results.

February 2028 may sound far away.For organizations still relying on Open CTI, the transition timeline is likely much sho...
05/25/2026

February 2028 may sound far away.
For organizations still relying on Open CTI, the transition timeline is likely much shorter than it appears.

Vendor evaluation, pilot programs, routing redesign, phased rollout, governance, KPI validation — voice modernization takes planning.

For many organizations, the challenge isn’t simply replacing legacy CTI. It’s deciding:

🔹 What the long-term voice architecture should look like
🔹 How AI fits into the service experience
🔹 Which telephony model aligns with existing investments
🔹 How to modernize without introducing unnecessary risk

Our latest article explores the practical decisions organizations should start planning for now.

📖 Read the full article: https://lnkd.in/evWSk4fk

💬 Let’s discuss your voice strategy: https://osf.digital/insights/blog/open-cti-is-retiring-is-your-voice-strategy-ready/?utm_source=facebook&utm_medium=sm&utm_campaign=global-sm-organic-2026&utm_term=OpenCTIBlog&utm_content=blog

AI was everywhere at Salesforce World Tour Frankfurt, but the best conversations were about what comes after the hype.At...
05/22/2026

AI was everywhere at Salesforce World Tour Frankfurt, but the best conversations were about what comes after the hype.

At the pre-dinner, at our booth, and throughout the event, one thing was clear: companies are looking for practical next steps to make AI work in the business. Not just inspiration. Not just demos. Clear use cases, stronger data foundations, and a realistic path to ex*****on.

The conversations were less about “why AI?” and much more about:
• Where can Agentforce make a real difference?
• Is the data ready?
• Which processes should change first?
• How do teams scale AI without adding more complexity?

Thank you to everyone who stopped by the OSF Digital booth and shared their questions, ideas, and challenges with us.

A special thank you to Salesforce for bringing together such a strong community of customers, partners, and innovators in Frankfurt.

And of course, a big shoutout to our team on site 👏

We look forward to continuing the conversations: https://osf.digital/contact-us/?utm_source=facebook&utm_medium=sm&utm_campaign=global-sm-organic-2026&utm_term=SFWTFranfurt&utm_content=event

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