07/03/2026
When families started registering through a brand new system before it even officially launched and not a single confused phone call came in... we knew something special had happened. 🕺
For the Greater Philadelphia YMCA, that moment said everything.
Thousands of families across 7 counties depend on their child care programs every single year. Behind the scenes, staff were buried in paperwork, manual waitlists, and disconnected systems. Spending more time on admin than on the people they were there to serve.
Plus! The billing complexity alone was no joke. A single family could be enrolled in Philly Pre-K at zero cost, receiving a subsidy for wraparound care, and managing multiple program fees – all at once. That's a lot of moving pieces to get right for every single family.
This complexity meant they needed more than just a software solution, they needed a partner who would show up and actually do the work with them.
That's where Traction Rec came in! We built custom workflows around their exact subsidy structures and made sure not one family slipped through the cracks.
Six months in, staff were confident, families are registering independently, and leadership finally has real visibility into programs that once ran on spreadsheets.
The work the Greater Philadelphia YMCA does for their communities every single day is wicked cool – and we are so proud to be part of it.
