Upstream Works Software Ltd.

Upstream Works Software Ltd. Upstream Works provides omnichannel contact center solutions for organizations across all industries

Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success. We bring the customer journey together across all digital channels, applications and platforms with management simplicity and desktop elegance. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the connected customer experience.

05/27/2026

$3.7 Trillion. That is the annual global cost of poor customer experiences. And most of it is preventable.
In a fragmented tech stack, the modern customer journey is riddled with customer friction. When systems don't talk to each other, enterprise organizations pay the price in repeat contacts and drained resources.
The solution? Moving from mistake recovery to mistake prevention.
Discover how blending AI with human expertise reduces failure demand across channels. https://result.ma/37HcFtf

It’s always great connecting with representatives and local businesses that are shaping the future of the customer exper...
05/27/2026

It’s always great connecting with representatives and local businesses that are shaping the future of the customer experience.

Today, our Regional Sales Director, Franco Clauser, attended the City of Brampton Reverse Vendor Tradeshow: Meet the City Buyers event. It was a valuable opportunity to connect with organizations across the region and learn more about their evolving CX.

Events like these highlight the importance of collaboration between municipalities, technology providers and local businesses to drive better experiences for both employees and customers.

Thank you to the City of Brampton and all the attendees for the great conversations today!

Experience on-demand customer experiences and the right blend of human and AI support — and it only takes 4 minutes. Tou...
05/26/2026

Experience on-demand customer experiences and the right blend of human and AI support — and it only takes 4 minutes.
Tour Upstream Works AgentNow and see how your team can deliver instant support when it matters most. https://result.ma/PHc2hWj

The right strategic guidance can accelerate enterprise CX transformation and drive measurable business outcomes.The Upst...
05/12/2026

The right strategic guidance can accelerate enterprise CX transformation and drive measurable business outcomes.

The Upstream Works Catalyst Partner Network Referral & Advisory Program is designed to reward advisors and consultants who help organizations modernize customer experience — while expanding their influence and delivering meaningful impact for their clients.

Apply today: https://result.ma/T2Sqy7v

68% of organizations expect 35%+ productivity gains from AI.But many customer interactions are still too complex for aut...
05/05/2026

68% of organizations expect 35%+ productivity gains from AI.
But many customer interactions are still too complex for automation alone.
That’s where the modern CX model comes in.
Download the guide to see how leading organizations are making it work: https://result.ma/FQfRJPB

Co****le. Crawfish. And a cause worth showing up for.Yesterday, Sean Snider, Chief Operating Officer, Sabrina Baksh, VP ...
05/01/2026

Co****le. Crawfish. And a cause worth showing up for.
Yesterday, Sean Snider, Chief Operating Officer, Sabrina Baksh, VP of Sales, and Franco Clauser, Regional Sales Director, represented our team at the 2026 V3Gate Foundation Co****le Tournament & Crawfish Boil. The V3Gate Foundation supports the veteran community, and events like this make a real difference. We're honoured to have been part of it.

Welcome to the shift from CCaaS to Experience Orchestration. Are you ready for it?For decades, contact center success wa...
04/30/2026

Welcome to the shift from CCaaS to Experience Orchestration. Are you ready for it?
For decades, contact center success was measured by how well you managed the queue. But the future belongs to organizations that reduce the need for queues altogether.
Read our latest breakdown on the future of CX: https://www.upstreamworks.com/shift-from-ccaas-to-experience-orchestration

04/28/2026

Our Canadian team came together on Friday to cheer on the Blue Jays! It was a fun night at the Dome with great views, lots of laughs and even better company.

Moments like these remind us that strong teams aren’t just built through collaboration, but through connection. Thank you to all the Upstreamians who attended!

Reimagine your CX operations with the Upstream Works DREAM Workshop.Our facilitated sessions bring CX leaders together t...
04/09/2026

Reimagine your CX operations with the Upstream Works DREAM Workshop.

Our facilitated sessions bring CX leaders together to explore AI-driven transformation, align on priorities, and build actionable roadmaps for what's next.
Learn more and schedule your session:

https://ow.ly/3g2C50YrUsI

We're kicking off the 2026 Innovate Tour in Cairo. Join Upstream Works and Cisco to see how leading organizations are bl...
03/26/2026

We're kicking off the 2026 Innovate Tour in Cairo.
Join Upstream Works and Cisco to see how leading organizations are blending AI and human expertise to deliver real-time, on-demand CX.

Meet with Jeff Palmer and Kevin Palmer to explore how you can modernize CX across every touchpoint.

Secure your meeting today: [email protected]

Here are three major shifts that will define the next generation of contact center and experience center innovation in 2...
01/08/2026

Here are three major shifts that will define the next generation of contact center and experience center innovation in 2026. Learn how these shifts are reshaping customer support and service delivery: https://ow.ly/RAbs50XLyq4

Address

7777 Weston Road
Woodbridge, ON
L4L0G9

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Website

Alerts

Be the first to know and let us send you an email when Upstream Works Software Ltd. posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to Upstream Works Software Ltd.:

Shortcuts

Share

Category