sandsiv

Name: sandsiv
Address: Technoparkstrasse 1, Zürich, 8005, CH
Telephone: +41 43 205 21 32

Leveraging big data with superior customer intelligence. To book a demo: https://sandsiv.com/request-a-demo/

𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐜𝐞 𝐌𝐚𝐝𝐞 𝐈𝐧 𝐒𝐰𝐢𝐭𝐳𝐞𝐫𝐥𝐚𝐧𝐝 🇨🇭

SANDSIV gives companies the power to reimagine the organization around customers, deliver greater value, and generate stronger revenue with an enterprise-grade – end-to-end – fully integrated Voice of the Customer software solution. Headquartered in Zurich, Switzerland, SANDSIV works with global partners and has been awarded by leading analytics firms such as Gartner, Frost & Sullivan, Forrester,

and Omdia. In the latest recognition received, SANDSIV was named a gold medalist and leader in the 2022 quadrant of SoftwareReviews Voice of the Customer Data, by achieving the highest aggregated satisfaction score among VOC vendors. Clients such as Iberdrola, Deloitte, AXA and Vodafone rely on SANDSIV to collect customer data - anywhere, anytime - and develop deep, real-time analytics that can be used to innovate their business processes.

17/02/2026

Spoiler: opening a support ticket shouldn't feel like explaining your VoC setup to strangers. Every. Single. Time.

No "can you explain your setup again?"
No one flagging issues before you do.
No consulting invoices for a config change.

20/01/2026

“AI-powered” or truly AI-native? It’s not just a label.

AI is now table stakes in Customer Experience.
Predictions, sentiment analysis, “intelligent” workflows are everywhere.

But beneath the terminology, architectures are fundamentally different.

There’s a real distinction between:
▪️CX platforms where AI is added on top
▪️AI-native platforms, designed with intelligence at the core

This difference becomes clear as CX programs scale — beyond surveys, dashboards, and fixed workflows — when more data, teams, and change are involved.

In our latest article, we show why architecture is a strategic CX decision — and how AI-native design reshapes scalability, adaptability, and long-term cost.

👉 AI-Native CX: What It Really Means – and Why It Changes the Game
🔗 https://sandsiv.com/blog/ai-native-cx-what-it-means-why-it-matters/

10/12/2025

The utilities sector is changing faster than its customer processes.

That’s the real issue, not the lack of feedback.

Customers expect clarity, predictability, and real-time communication. Yet many utilities still treat VoC as a reporting exercise rather than an operational capability, slowing responses and frustrating customers.

In our latest article, we describe how, by listening systematically to customers - via surveys, contact-center feedback, digital channels and data streams - utilities can use the real voice of customers to identify pain points, improve processes and design better service journeys.

If your organization is navigating these challenges, this article is worth a read 👉 https://sandsiv.com/blog/voice-of-the-customer-in-utilities-from-reactive-service-to-predictive-value/ .

Adresse

Technoparkstrasse 1
Zürich
8005

Telefon

+41 43 205 21 32

Webseite

http://www.sandsiv.com/

Benachrichtigungen

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