QServus Lite

17/07/2020

Lets go back to the basics! Why are surveys important?
1.Surveys are useful in describing the characteristics of a large population which allows largely accurate data to draw conclusions and make important decisions!
2.Surveys are generally inexpensive to do! The free trial version of QServus Lite is definitely worth a shot!
3.Surveys are flexible. It can be administered in many models such as online surveys, email surveys, java coded scripts or mobile (all of which are included in QServus Lite) !

16/07/2020

Customer Service Vs Customer Experience
The difference between customer service and customer experience is that customer service focuses on human interaction and the direct support with customers while customer experience is the sum of the entire customer journey with your business.

15/07/2020

https://www.youtube.com/watch?v=bL_D-qyva0c

Customer Experience (CX) > Customer Service. Being reactive is an essential aspect of providing customer service but all businesses should aim for CX in the end because proactiveness will forge long-term relationships with your customers. If you convert people into VIPs, you do not have to resort to other expensive marketing strategies because VIPs will be your BEST RECRUITER! Want to know more about the difference between ‘dating’ your customer and ‘marrying’ your customer?

For detailed notes and links to resources mentioned in this video, visit http://patrickbetdavid.com/customer-service-vs-customer-experience Visit the officia...

14/07/2020

Customer engagement is one of the cornerstones of business success.
Customer engagement is the emotional connection between a customer and a brand. Highly engaged customers buy more, promote more and demonstrate more loyalty! A Gallup research shows that a fully engaged customer brings in 23% more revenue than the average customer! If you don’t have a customer engagement strategy, you’re missing out on a ton of revenue!

13/07/2020

Business Analysis is important!
Business analysis is important for a company to gain financial strength in the market. By analyzing businesses, the firm enhances their tactical and technical skills as they become more aware of the market sentiments, scenarios and position in the sea of competition.

10/07/2020

Do you know the forbidden word related to Customer Experience? Find out in the video below!

https://www.youtube.com/watch?v=fToXhEy3u-M

What individuals and companies can learn about customer service from speaker Dayna Steele. A true story! Dayna Steele is a keynote speaker, founder of Your D...

10/07/2020

Learn why people from all over the world travel just for the annual DIsney Institute Customer Experience Summit at Walt DIsney World Resort by clicking the link below!

https://www.youtube.com/watch?v=iupqAtPkOWM&t=1s

Click here to learn about the NEXT Disney Institute Customer Experience Summit: http://bit.ly/2JKWoQE See highlights of the 2017 Disney Institute Customer Ex...

10/07/2020

However big and creative you want your business to be, it is not possible without people buying what you sell! Customers are the determining success factor which will make or break your business. Listen to them and they will support and turn your business into big corporations and firms one day.

09/07/2020

When you receive bad reviews from your customers out of nowhere, do not panic! Always investigate first because it might just be the case of an anomaly (a specific bad experience with your customer service). Understand what causes the dissatisfaction and make sure the same problem will not happen in the future!

09/07/2020

Here are some tips on making a great marketing video which will boost your customer experience!

Credits:
https://smallbiztrends.com/2017/05/tips-for-creating-marketing-videos.html

08/07/2020

DID YOU KNOW?

- 80% of consumers would rather watch a video about a product than read about it?

- 70% of users who watched a video related to a product simultaneously bought it

- 80% of businesses say that using videos as a marketing tool has helped them get good returns on their investments

Credits: https://www.youtube.com/watch?v=VvrD2TaWz0c

Is your company investing in impressive SEO strategies? Is the content on your website spot on? Still, - NO LEADS - NO CONVERSIONS - NO PROFITS According to ...

08/07/2020

Video Content is redefining the Customer Experience strategy

Video content is revolutionizing the customer experience for many reasons. The main reason is because if a video is created right, it will be highly engaging and appealing to potential customers!
Videos put an immediate face and characteristic of your business during an introductory phase of any marketing campaign which leads to a smooth transition down the sales funnel too!