27/03/2026
Recently, the 2026 Management Review Meeting & Shareholders' Meeting of Fwone was grandly convened in Zhuhai. Representatives of shareholders, the company’s management and core backbones from various departments gathered at the event to discuss the corporate development strategy and governance concepts, outlining a blueprint for the company’s high-quality development in 2026.
At the meeting, Mr. Wang Chongjiu, President of Fwone, delivered an important speech. Centering on core themes including customer profiles, product systems and development goals, he pointed out the direction for the company’s growth and built consensus across the organization.
In his address, Mr. Wang first conducted a comprehensive analysis of the company’s current development status, focusing on the two core pillars of customers and products. He emphasized that customers are fundamental to an enterprise’s survival and growth, and long-term sustainable development can only be achieved by accurately identifying customer needs. He summarized and analyzed the current landscape of system-based clients in detail, enabling all participants to gain a clear understanding of the company’s customer layout and clarify the priorities and directions for follow-up services.
Regarding product development, Mr. Wang elaborated on the company’s flagship products and their respective development stages. He noted that Fwone has established an integrated layout featuring "systems + solutions" and forged a differentiated development path. While achieving substantial cost reduction, the company has continuously strengthened on-site service capabilities. Supported by a comprehensive service system and professional technical backup, Fwone effectively guarantees the continuity and stability of clients’ core businesses, ultimately realizing a win-win scenario for both parties. After adopting Fwone’s products and services, customers can effectively cut operational costs and improve efficiency. In return, leveraging the competitive edge of premium products and services, Fwone achieves growth in both revenue and profits, fostering a virtuous cycle of development.
For clients in the healthcare industry, Fwone has upgraded single-function software systems available in the market into end-to-end service-centric total solutions. At present, operation & maintenance services and integrated service desk solutions have significantly boosted service efficiency and quality. For some partnered hospitals, the problem resolution rate has reached 80% to 90%, earning high recognition from healthcare clients. Moving forward, Fwone will upgrade more business scenarios, build one-stop integrated service centers for both patients and medical staff, and continue empowering the healthcare sector.
The company is stepping up efforts in the AI sector to accelerate intelligent transformation. Fwone deeply integrates AI technology into diverse business scenarios and has launched products such as AI voice customer service and the Niuyun multi-intelligent AI operation & maintenance solution. Boasting an extremely high accuracy rate in voice recognition and order allocation, the AI voice customer service greatly enhances service response speed and problem-solving efficiency. It also breaks the limitations of traditional services, delivering a more convenient, efficient and intelligent service experience for customers, demonstrating Fwone’s strategic commitment and technical prowess in AI deployment.
Teams constitute the core driving force of corporate development. Mr. Wang stressed that team building should advance toward comprehensiveness and specialization. In recent years, Fwone’s sales team has expanded steadily, recruiting a large number of high-caliber and professional sales talents to further broaden market coverage. Meanwhile, the role of project managers has undergone a major upgrade: shifting from pure on-site support to a combined model of on-site services and consulting. They not only provide on-site technical support for clients, but also offer professional solution consulting tailored to customer demands, helping clients optimize management models and operational efficiency, which reflects the professionalism and comprehensiveness of Fwone’s services.
Furthermore, Mr. Wang fully reviewed the company’s performance in 2025, summarizing achievements in business expansion, product R&D and team building. He also clarified the development plans and core objectives for 2026. Drawing lessons from the transformation process, he encouraged all staff to stay true to the original aspiration, unite as one, and jointly drive the company’s high-quality development.
Subsequently, the work review session commenced. Heads of each department took the stage in turn to conduct an in-depth review of their work achievements and shortcomings in 2025, and formulated work plans for the new year in alignment with the company’s 2026 development goals.
The successful conclusion of the Zhuhai event marks not only a thorough summary and review of past work, but also a rallying conference to unite efforts and plan for the future. Going forward, adhering to the mission of "Creating Value through Services", Fwone will keep optimizing its product portfolio, upgrading service quality and strengthening team development. Seizing development opportunities and embracing transformation challenges head-on, the company will strive to scale new heights and embrace greater glory。
